Forrester's Customer Insights
JANUARY 28, 2021
At the beginning of 2020, as the COVID-19 pandemic started to take hold, GE Healthcare found itself at the center of the crisis. By March of that year, the media narrative had swung toward the shortage of personal protective equipment and other essential medical equipment like ventilators, of which GE Healthcare was a supplier.
CloudCherry
JULY 25, 2018
What better way is there to learn about delivering an amazing customer experience than examining how the best in the business do it? Respondents were asked a series of questions on topics including their customer experience programs , introducing new technology, and optimizing human capital. Social responsibility. “75%
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SurveySparrow
APRIL 21, 2022
In addition, many brands that started online , like Amazon, Birchbox, and Zappos, have opened their offline locations. A retailing survey on a smiley terminal is the perfect opportunity to: Get onsite retail feedback from your customers during an ongoing purchase. Trigger alerts from responses by dissatisfied customers.
InMoment XI
APRIL 18, 2023
What Is the Purpose Behind the Customer Show? All brands know that customer experience is important—delighting customers is the name of the game. There are many ways to do that, but the result is to give good experiences to customers. A company that has decentralized customer experience really well is Medibank.
ShepHyken
DECEMBER 27, 2022
She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies. Top Takeaways: Customers want to be empathized with and understood by the brands they interact and do business with. Listen to your employees, too, not just your customers.
Optimove
OCTOBER 13, 2018
What is Customer Insight Marketing? Customer insight refers to having a deep understanding of your customers, their behaviors, their preferences and even their needs. Customer Insight Marketing Analysis, Strategy and Tools. You need to have the right customer insight tools at your disposal.
C Space
APRIL 21, 2020
The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. All stories are free to stream on desktop, laptop, phone or tablet.
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