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Prescription For Change: Cybersecurity Outage Highlights Critical Vulnerabilities In Healthcare

Forrester's Customer Insights

On February 21, 2024, Change Healthcare, one of the major pharmacy claims processors in the United States, detected a cybersecurity incident and took its systems offline, causing disruptions to pharmacies and medical providers across the country.

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Stormy Seas Ahead: Top Trends On The Horizon For Healthcare In 2024

Forrester's Customer Insights

Healthcare organizations (HCOs) are navigating turbulent waters as they confront long-standing industry challenges and broad economic currents. In two new reports on healthcare trends, we explore how HCOs can weather the storm and overcome these challenges. The convergence of these factors tests HCOs’ adaptability and resilience.

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The Retail Race In Healthcare Is A Marathon, Not A Sprint

Forrester's Customer Insights

This week, Costco joined the list of retailers looking to capture the hearts and minds of consumers who are frustrated with their healthcare experience. Costco announced a partnership with Sesame, a healthcare marketplace that connects consumers with clinicians across 50 states.

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Predictions 2024: Healthcare Organizations Will Get Ahead By Forging New Paths

Forrester's Customer Insights

Healthcare in 2024 will be a dynamic space, with tech innovations and nontraditional thinking stepping up to address myriad health needs. Learn more.

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Looking beyond NPS and CSAT scores for deeper customer insights

MyCustomer

Leslie Pagel explores the effectiveness of NPS and CSAT in the healthcare industry, arguing that survey-based metrics are becoming obsolete.

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The Future Of Healthcare

Forrester's Customer Insights

If there was a book, movie, or a Netflix series on the US healthcare industry today it would aptly start with the Charles Dickens quote: “It was the best of times…” “COVID was an accelerator for us,” according to the SVP & CIO of Sentara Healthcare. Since the start of the pandemic, the transformation and […].

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Smiley Terminal: How to Use It to Gain Customer Insights Onsite

SurveySparrow

Trigger alerts from responses by dissatisfied customers. Healthcare. A word about inadequate healthcare spreads quicker than a virus nowadays. So if you are a healthcare provider, you want your patients to be telling you about their experience. Identify the top-performing services. SurveySparrow smiley button terminal.