Comm100

JANUARY 17, 2024

How to lean into automation The importance of Human-bot Harmony Automation in customer service is a concept that is constantly evolving with the rapid advancements in technology. At its core, it involves using software, AI, and other digital tools to automate customer service processes, thereby enhancing efficiency and customer experience.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

FEBRUARY 6, 2024

It’s also changing how we learn, especially in schools and colleges. Gamification makes learning more fun and helps students pay attention better. In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience.

Gamification 100

Gamification Engagement System Feedback 100

Lumoa

JANUARY 24, 2024

As the CXO, your world revolves around understanding and enhancing the customer experience. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Lumoa’s software is also enhanced with cutting-edge technology. The result?

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Comm100

JANUARY 2, 2024

Far from being a distant dream, this technology is already reshaping how businesses interact with their customers. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Where every interaction is both efficient and tailored to the customer’s needs.

Customer Service 180

Customer Service Chatbots Interaction Customers 180

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. It also increases support capacity.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Machine learning-based methods, like deep learning algorithms, utilize vast datasets to train models that can automatically identify sentiment.

Analysis 208

Analysis Social Media Trends Feedback 208

ShepHyken

APRIL 5, 2019

When used correctly, chatbots have the power to enhance marketing, sales, customer retention and more. However, as AI technology becomes more advanced, chatbots are quickly becoming a vital part of the whole customer experience journey. The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken.

Chatbots 114

Chatbots Customer Experience Contact Center Ecommerce 114

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., By leveraging digital communication technologies, governments can improve the efficiency and transparency of their services and foster a more engaged and informed citizenry.

Government 188

Government Communication Self Service Chatbots 188

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. You can learn more about how to achieve this human-bot harmony here. Improved customer satisfaction : Quick and consistent responses can enhance the customer experience.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Uniphore

JANUARY 4, 2022

Learn More. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Storyminers

NOVEMBER 5, 2020

In this category of Storyminers’ blog, we talk about the client-facing and back-end tools that have helped us create our clients’ experiences. Now, there are hundreds of sites and technologies companies can use to communicate with prospects. delivers regular enhancements. delivers regular enhancements.

Strategy 264

Strategy Marketing Exercises Tools 264

ShepHyken

MARCH 1, 2019

The future is now as it concerns artificial intelligence, and it provides an excellent opportunity for business owners to stay ahead of the competition, but more importantly, offer customers a more tailored and enhanced experience. This ability only enhances the customer experience and helps inform them as they move through the sales funnel.

Customer Experience 104

Customer Experience Chatbots Video Competitive Advantage 104

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base. Thanks to its expansive nature, CX strategies are constantly in flux.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

ShepHyken

MAY 11, 2018

Customer Service as a self-support tool: A smart customer looks at convenient and easy ways to learn and troubleshoot. Technology and reality: With technology advancing leaps and bounds, virtual reality and augmented reality is catching up, and you need to be ready to leverage it as a service tool.

Trends 98

Trends Customer Service Video B2B 98

ShepHyken

SEPTEMBER 20, 2019

With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why. By having access to this technology, they can better understand the customer issue and thus provide a better fix.

B2B 106

B2B CRM Software B2C 106

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. He shares some examples of how this technology can be a difference-maker.

Customer Experience 106

Customer Experience How To Roadmap Analysis 106

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Touchpoint 102

Touchpoint Connections Interaction Data 102

ShepHyken

SEPTEMBER 28, 2018

Fortunately, the advancements in technology throughout the business world have made their way to human resources as well, giving HR departments, management and staff sound ways to boost employee engagement, and ultimately, improve company-wide outcomes for the long run. Learning and Personal Development Software.

Employee Engagement 106

Employee Engagement Engagement Software Technology 106

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 111

Marketing Social Media Advertising Tips 111

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. With the rise of machine learning, predictive analytics is becoming the status quo. Here are 6 ways predictive analytics can enhance customer-related interactions: Targeting Warm Leads.

Analytics 67

Analytics Social Media Travel Banking 67

Cyara

FEBRUARY 22, 2024

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. To begin, let’s think literally, taking the words at face value.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. With the development of advanced technologies and automation, using a contact center for utilities has evolved to meet the changing needs of businesses and customers alike.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

ShepHyken

OCTOBER 19, 2018

Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. AI-powered self-learning algorithms consider more ‘moments in time’ and not just browse and purchase behavior as most typical recommendation engines do today. Customers receive far deeper personalization that they were used before.

Customer Service 110

Customer Service e-support Chatbots Automotive 110

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Curtail Operational Expenses : Cost-effectiveness is crucial.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Gainsight

NOVEMBER 10, 2021

Now, as technology booms and the SaaS market has become more and more competitive, companies rely heavily on retention and need to deliver value through the product experience. At the same time, product-led growth enhances the product experience for existing users—opening the door to higher net dollar retention (NDR) and more ROI.

Handbook 52

Handbook Roadmap ROI Strategy 52

NobelBiz

JANUARY 30, 2024

This challenge, often arises during peak periods or due to technological shortcomings. Defining Call Blocking Call blocking is essentially a technology used by phone service providers and/or individuals to prevent certain phone numbers from making incoming calls.

Call Center 104

Call Center Telecommunications Contact Center Self Service 104

NobelBiz

MARCH 26, 2024

By leveraging cutting-edge technologies, CXA revolutionizes the way businesses interact with their customers, providing seamless experiences across various touch points. CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

Steve DiGioia

JUNE 26, 2023

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. The post 18 Ways to Make Your Customers Feel Loved and Appreciated appeared first on Steve DiGioia Customer Service Blog.

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

CSM Magazine

MARCH 26, 2024

In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base. This could mean adding features that enhance usability or reworking user interfaces to be more intuitive. SaaS Community Engagement Build a community around your SaaS.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

ShepHyken

JULY 26, 2019

5 Ways to Enhance Customer Experience. For instance, Cookie is a 40-year-old lady who loves to explore technology. The company took care of the return shipping and had a courier pick up of the product as soon as it learned that their customer’s near one has passed away. Consumer research. Marketplace data. Mission & vision.

Software 113

Software Strategy Company Customer Experience 113

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop.

Retail 98

Retail Innovation System Video 98

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

Report 91

Report Trends Customer Success Self Service 91

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business. Learn how to create a LinkedIn Business Page that drives results.

Social Media 59

Social Media Tips Sales Advertising 59

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. Enhanced Editing Capabilities with Intelligent Algorithms AI broadens the scope of editing possibilities by introducing intelligent algorithms. A web-based AI application called Veed.io

Video 98

Video Tools Social Media e-support 98

CX University

MARCH 18, 2024

This cutting-edge strategy goes beyond traditional personalization techniques that you may be using now by leveraging advanced technologies to create highly individualized interactions that cater to the specific needs and preferences of each customer. This hyper-personalized experience enhances customer satisfaction and loyalty.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52