AWS Machine Learning

SEPTEMBER 19, 2023

All this is achieved using AWS services, thereby increasing the financial analyst’s efficiency to analyze multi-modal financial data (text, speech, and tabular data) holistically. Agents – We use LangChain’s agents for a non-predetermined chain of calls as user input to LLMs and other tools.

Financial 116

Financial Multi-Channel Marketing Analysis 116

BirdEye

JULY 27, 2023

In this blog, we’ll investigate horizontal vs. vertical integration strategies to understand if it’s more beneficial for your business to move up or sideways. By owning more of the market, your company can tap into different aspects of production and supply chains. Table of contents What is horizontal integration?

Retail 52

Retail Government Examples Strategy 52

CX Journey

JANUARY 23, 2019

It appeared on their blog on May 8, 2018. Let’s focus on making companies more people-centric rather than profit-centric. This is nothing new; witness the Service-Profit Chain, a linkage established more than 20 years ago. Image courtesy of The Service-Profit Chain Institute Need some proof that this is real?

Culture 94

Culture Leadership Customer Centricity Airlines 94

Michel Falcon Experience

MARCH 19, 2020

This will help you retain these customers for future products and services. In this blog post, I’m going to share three companies that are showcasing the importance of customer experience (even if this means losing revenue in the short-term): You’ll read: Screenshots of their messaging to me as their customer.

Company 107

Company Customer Experience Telecommunications Hospitality 107

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

Hello Customer

SEPTEMBER 11, 2020

For many companies, the customer service desk is the beating heart of customer interactions. No matter the industry you’re in, your customer service desk needs to be reliable, agile, and solution-driven. Still, it is often seen as a department that eats up money, rather than one that can boost profitability.

Customer Service 76

Customer Service Wait Times Customer Satisfaction Chatbots 76

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service.

Hospitality 48

Hospitality Industry Hotels Customer Service 48

Integrity Solutions

MAY 28, 2020

For most of us who sell products or services in the B2B world, the sales transaction that we are focused on winning is typically just a small part of our customer’s overall value chain. In all likelihood, our goods and services are a raw material or enabling component in the production of their ultimate work product.

Sales 111

Sales Customers B2B Connections 111

Beyond Philosophy

JUNE 20, 2024

Most people are familiar with surge pricing through ride-share services like Lyft and Uber. However, as a customer of a ride-sharing service, surge pricing can be horrendous. Pricing that can go up and down applies to products, services, and even food and beverage. From a rational economic standpoint, this strategy is great.

Airlines 78

Airlines Communication Customers Wait Times 78

CX Journey

MARCH 7, 2018

It appeared on their blog on October 18, 2017. to the left) My response was: “That’s a blog post on its own! I originally wrote today's post for HappyOrNot. Without employees, you have no customer experience. It all started with a tweet. (to Too much for 140 characters! But definitely need to start with listening to them.”

Engagement 130

Engagement Employee Engagement Feedback Innovation 130

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. It’s the practice of collecting and examining data about your industry, rivals, and products or services. Too low, and you lose profit margins. Watch our free demo to see how it all works.

Social Media 74

Social Media Competitive Advantage Analysis Financial 74

SurveySparrow

JULY 30, 2024

These technologies can enhance various aspects of a startup’s operations, from marketing and customer service to automating routine tasks and providing deeper insights through data analysis. Examples include customer service chatbots, automated email responses, and data entry tasks. Why Does AI Matter for Startups?

Strategy 52

Strategy Chatbots Analysis Social Media 52

Michelli Experience

JULY 25, 2017

In last week’s blog , I highlighted a US decline in social trust (a precipitous drop of 46% points from 1964 to 2016). In support of my formula, Neil Davey, the managing editor of mycustomer.com recently cited David Ulrich’s research on the value chain of trusting and engaging employees. You might say I am on a “trust” kick.

Consulting 113

Consulting Touchpoint Leadership Employee Engagement 113

Beyond Philosophy

SEPTEMBER 21, 2023

Part of that is because service quality and delivery speed come into that high-quality assessment. If we use these indirect signals, like décor or service, they will affect pricing reputation more than our quality image. Those can be non-price signals like decor or service and other things like that.

Conference 88

Conference Strategy Examples Communication 88

Totango

FEBRUARY 2, 2021

For instance, let’s say you sell an app designed to improve customer service performance, and it currently takes your customer an average of five minutes to respond to live chat support tickets, a KPI known as First Response Time(FRT). Your plan should specify how your product or service will support the actions your customer takes.

Customer Success 127

Customer Success Chatbots Measurement Customers 127

North Highland

MAY 22, 2019

When executed successfully, these internal brand ambassadors pay it forward tenfold by delivering unparalleled performance and quality service that transforms customers into lifelong loyalists. The philosophy that better employee engagement leads to drives lasting business outcomes was amplified by Harvard Business Review in the 1990s.

Employee Engagement 68

Employee Engagement Culture Innovation Engagement 68

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field.

Management 41

Management Automotive Leadership Effort Score 41

Beyond Philosophy

AUGUST 9, 2017

A Canadian food chain Iq Food Co. Moreover, it sped up service and freed his staff up to focus on other tasks rather than managing cash. Sweet Green, a salad chain went cashless, except in Massachusetts where refusing cash is illegal. So, as you can see, these numbers are hard to ignore, particularly if you are a food chain.

Banking 0

Banking Retail Insurance Loyalty 0

Circular Edge

MAY 26, 2023

It was a special week for the CE team as well, as we celebrated 20 years of outstanding teamwork, customer success stories, and continuous product and service innovations! What are my profitable and unprofitable customers/products/services? What will be the impact on my bottom line if I cut my indirect operating expenses by x%?

Case Study 52

Case Study Study Innovation Entertainment 52

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). finds that retaining just 5% more customers can increase profits by more than 25%. Contact Circular Edge today to learn more about our NetSuite consulting services. The Value of Past Data to Today’s Business.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Beyond Philosophy

NOVEMBER 26, 2015

Airbnb’s business continues to grow, as do the concerns of many hotel chains. Ignoring disruptive technology is a mistake, whether you are a multi-billion-dollar hotel chain or not! People choose services that disrupt for a reason. The answer to me is simple: bad profits. Bad profits are not Customer-focused.

Hotels 60

Hotels Airlines Consulting Policies 60

Michelli Experience

MAY 8, 2018

In essence, if you standardized your processes, you maximized efficiencies and drove consistency into your product creation and service delivery. In fact, leading organizations have been able to bring to market individualized products and services (as opposed to the mass-produced goods of the past), as well as deliver profitable outcomes.

Competitive Advantage 100

Competitive Advantage Customers Technology Customer Experience Design 100

Forcivity Salesforce

JUNE 7, 2021

While the pandemic affected manufacturers’ entire supply chains, supplier and production capacities bore the brunt of it, exposing more antiquated systems and an industry ripe for disruption. One such change is the connection between profit and CX. Supply chain issues have their own challenges. Why Manufacturing CX?

Omni-Channel 52

Omni-Channel Self Service Ecommerce System 52

inmoment

MARCH 12, 2020

Customers are going to continue to consume products and services, so don’t turn off your listening programs. Starbucks specifically mentioned that the coffee chain has learned from its Chinese operations, and mentions concrete next steps that the brand may take. Tip #4: Put Customers First, Not Profits. We have a few ideas.

Customer Experience 93

Customer Experience Travel Tips Policies 93

Hello Customer

SEPTEMBER 11, 2020

For many companies, the customer service desk is the beating heart of customer interactions. No matter the industry you’re in, your customer service desk needs to be reliable, agile, and solution-driven. Still, it is often seen as a department that eats up money, rather than one that can boost profitability.

Customer Service 40

Customer Service Wait Times Customer Satisfaction Chatbots 40

North Highland

JUNE 5, 2019

In the previous installment of our managed services series, we explored how to inspire high-performance talent through purpose-driven missions and employee-engagement strategies that are tied to personalized motivations. How to Win the Talent War and Keep Star Performers at Your Door. You can also check out part one of this series here.

Culture 75

Culture Employee Engagement Strategy Connections 75

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. So, HOW can you ensure delivering exceptional customer service?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SurveySensum

JULY 11, 2023

It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Make Your Products & Services Easy-Peasy How’d you feel if you use a complicated product? That’s why you must create easy-to-use products and offer convenient services. Frustrating right?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Up Your Service

MARCH 17, 2020

And customers are asking for new flexibility or demanding service you are not able to offer. This calls for a unique blend of service and care for others. But we also must provide new types of service for our colleagues, partners and customers. The concept of leadership as service is not new.

Airlines 83

Airlines Social Media Policies Leadership 83

Beyond Philosophy

NOVEMBER 29, 2014

GameStop, a video game chain states the anti-Black Thursday platform eloquently: “At GameStop we often use the phrase, ‘protect the family’ in reference to our business. Black Friday is a term that emerged in the 1970s and early 80s, representing the day retailers began to turn a profit for the year, or “being in the black.”

Social Media 117

Social Media Wireless Retail Leadership 117

Forcivity Salesforce

JANUARY 5, 2022

Due to COVID-19, businesses had to rethink their current systems and incorporate technologies—including artificial intelligence—to create robots that companies can use to provide safety for their workers and combat disruptions to supply chains while establishing a more efficient operation. Transform your Service Operations. Let's talk.

Customer Experience 59

Customer Experience CRM Technology Loyalty 59

SaleMove

MARCH 12, 2021

We are seeing automation, self-service and AI completely transform customer care and how customer-facing teams operate. Bots, in particular, are radically changing customer care with popular self-service options that decrease wait times and reserve live agents for more challenging issues that require a human touch.

Contact Center 97

Contact Center Self Service Customer Care Innovation 97

CSM Magazine

APRIL 23, 2020

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers. Is this really the perfect customer service agent?

Customer Service 52

Customer Service Hospitality Exercises Tips 52

Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. Businesses built solely around company and shareholder profit will never see the warning signs.

Customer Centricity 52

Customer Centricity Advertising Culture Technology 52

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. Contact Circular Edge today to learn more about our NetSuite consulting services.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. So, are you delivering the best customer service in today’s competitive world?

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

Beyond Philosophy

MARCH 23, 2023

You must focus on your employees if you want a great experience that delivers service excellence. I got it from a book I read twenty-five years ago called The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Heskett, Earl Sasser, Jr.,

Employee Experience 78

Employee Experience Comparison Leadership Culture 78