CustomerSuccessBox

DECEMBER 20, 2018

SaaS Customer Success is a rapidly growing field and lately, there has been a huge demand for Customer Success Managers (CSMs). Though many of you have started looking out actively for SaaS customer success roles, like all job profiles, no matter how good you might be, it is NOT meant for everyone. Can you own a room?

Customer Success 66

Customer Success Effort Score Customers Analytics 66

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

Video 52

Video Healthcare Sales Conference 52

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

Video 52

Video Healthcare Sales Conference 52

ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. He is responsible for creating outstanding and memorable user experiences through onboarding, ennoblement and continuous support. .

Customer Success 98

Customer Success Consulting Customers Industry 98

Amity

NOVEMBER 28, 2018

Founded in 1999, Densify is a SaaS company focused on Cloud optimization, specifically working in the SaaS industry for 2 years. I started my career at SAP as product support, and then went on to be a consultant. My career always been in the post sales world, so it is a natural evolution of career development.

Customer Success 106

Customer Success Competitive Advantage Customers Software 106

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. You, and you alone, are in charge of your professional development and career. Customer Success Blogs. Understand the Skill Set and Personality Needed for Your Next Career Move.

Customer Success 52

Customer Success Course Competitive Advantage Resources 52

CustomerSuccessBox

MARCH 31, 2022

With the tremendous growth in the SaaS industry, the job role of a Customer Success Manager (CSM) has become one of the most promising careers! In this highly competitive SaaS market, it is the customer success manager who elevates the company’s growth. Support tickets, emails, customers calling to complain, etc.).

Customer Success 52

Customer Success Management Guidelines Customers 52

UJET

APRIL 21, 2020

Vasili joins UJET with more than two decades of experience in the contact center, unified communications (UC), telecom, and SaaS industries. And lastly, the mobile-first experience is what people want and where customer support is going. We’re thrilled to welcome Vasili Triant to UJET as our Chief Business Officer.

Contact Center 72

Contact Center Leadership CRM User Experience 72

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. In my mind, the focus of the future will be to automate all the support and product training aspects.

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

ChurnZero

FEBRUARY 8, 2022

You can also step in as their support system throughout the change management process to mentor them through these new product adoptions and reinforce their confidence. Sometimes, change can pose a real threat to someone’s livelihood and career. Resistance to Additional Work. Possible Threats to Business.

Customer Change 98

Customer Change Management How To Customer Success 98

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. I have been in customer-facing operations for over 20 years now and I have a very diverse career track. I also watch core support metrics such as time to resolution and number of tickets.

Customer Success 0

Customer Success B2C NPS e-support 0

ClientSuccess

APRIL 17, 2019

Jay Nathan , Founding Partner and Managing Director of Customer Imperative , which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Prior to founding Customer Imperative in 2017, Jay spent over 15 years in the B2B SaaS / software space.

Customer Success 45

Customer Success B2B Consulting Customers 45

Gainsight

JANUARY 8, 2019

Photo source: SaaStr Blog. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. TSW, hosted by Technology Services Industry Association (TSIA) covers a wide variety of topics like customer success, expansion selling, support/field/professional services, and beyond. Photo source: Box blog.

Conference 45

Conference B2B Entertainment B2C 45

TechSee

JANUARY 25, 2023

He leads a global organization of nearly 3,000 team members and over 25,000 contractors who support Dell EMC customers in more than 140 countries. Ron’s career in Operations has spanned roles in supply chain, information technology, and field operations. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Management 41

Management Automotive Leadership Effort Score 41

Gainsight

JULY 11, 2019

Here at Gainsight, I am pioneering a new function, Market Development, where I am identifying scalable ways to target, serve, and support companies outside of SaaS. . I’ve been really intentional about working for mission-driven companies throughout my career. What does your day-to-day look like?

Meeting 66

Meeting Marketing Fashion Conference 66

ClientSuccess

APRIL 17, 2019

Jay Nathan , Founding Partner and Managing Director of Customer Imperative , which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Prior to founding Customer Imperative in 2017, Jay spent over 15 years in the B2B SaaS / software space.

Customer Success 40

Customer Success B2B Consulting Customers 40

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : SmashFly Technologies.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

CustomerSuccessBox

JANUARY 24, 2019

Customer Success is a new phenomenon and so, several companies club it with customer support. They feel that customer success is an extension to customer support. Customer experience depends on how good the customer support and the customer success departments are. . That is NOT true.

Customer Success 67

Customer Success Financial Customers Metrics 67

Gainsight

APRIL 8, 2020

This blog post is written by guest author, Steve Johnson, CEO and founder of Under10 Consulting and former VP and Founding Instructor at Pragmatic Institute. Of course, I couldn’t make that trip every week, so I had to adopt remote methods from the very beginning of my product management career. Stories need to be prioritized.

Tools 52

Tools Travel Roadmap Course 52

CustomerSuccessBox

MAY 23, 2022

Read further to know how can you progress through the customer success career path. This blog will drive you through all the essential information that you need to contemplate before you choose to step into the Customer Success world. Factors to consider while stepping into the Customer Success career path. appeared first on.

Customer Success 52

Customer Success How To Leadership Trends 52

Kayako

DECEMBER 31, 2015

This year, we’ve seen the customer support community continue to grow, with small tribes setting up all over the internet and producing great support content. Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. Now onto the best of 2015!

Self Service 72

Self Service Omni-Channel Net Promoter Score Multi-Channel 72

ClientSuccess

JULY 29, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : Beyond Insurance.

Insurance 59

Insurance Culture Customer Success Groups 59

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. Having just surpassed the biggest milestone in my career of pivoting from a 6,000 in-person event at Moscone to a 22,000 virtual event in less than 60 days, I thought I’d share my journey, lessons learned, and key takeaways. .

Hotels 88

Hotels Connections Travel Engagement 88

ClientSuccess

SEPTEMBER 5, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : Apttus Inc.

Customer Success 40

Customer Success Leadership eBook Conference 40

ClientSuccess

JUNE 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : Lucid Software.

Software 40

Software Customer Success Marketing Sales 40

SmartKarrot

JUNE 24, 2021

We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. This can be CS blog communities, CS meetups groups, CS Slack teams, Forums and others. Gain Grow Retain is an open, free community for customer success leaders of B2B SaaS organizations. Support Driven.

Customer Success 17

Customer Success Resources Leadership B2B 17

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. I have been in customer-facing operations for over 20 years now and I have a very diverse career track. I also watch core support metrics such as time to resolution and number of tickets.

Customer Success 60

Customer Success B2C NPS e-support 60

Integrity Solutions

JUNE 23, 2020

And everyone knows that in a fast-moving industry like, for example, SaaS , you have to dive in and figure it out. If people don’t feel valued and supported, they will move on. In their new roles as sales managers, these individuals’ success would now depend on how well they could rally their teams. Sink or swim.

Sales 85

Sales Company Management Employee Engagement 85

Education Services Group

MAY 6, 2021

Customer Service (also known as Customer Support) is reactive in nature – this is who you contact when you have a problem or things go wrong. Early in my career, I worked at Apple. Any other operations or customer support players that contributed significantly to the account. The assigned Customer Success Manager. • Final words.

Customer Success 92

Customer Success Meeting Report Sales 92

ClientSuccess

JUNE 28, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : Traede. Question 1.

Customer Success 40

Customer Success e-support eBook Software 40

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : AspireIQ. Question 1.

Customer Success 41

Customer Success Touchpoint Meeting Customer Journeys 41

ClientSuccess

MARCH 28, 2018

For those just joining our blog series CSM from the Trenches, welcome. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers. What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why?

Customer Success 41

Customer Success Management eBook Communication 41

ClientSuccess

MARCH 13, 2018

For those just joining our blog series CSM from the Trenches, welcome. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our Customer Success careers. It’s important for me to be caught up support-wise in order to move on with my other planned activities.

Customer Success 40

Customer Success Management eBook Customers 40

Gainsight

APRIL 23, 2019

We asked our Pulse 2019 speakers for the best advice they’ve ever received and we’re sharing it with you so you can take your product and career to the next level. On May 21-24, over 5,000 growth-focused SaaS professionals will meet in San Francisco for four days of education, inspiration, and connection. What is Pulse 2019?

Tips 49

Tips Management Roadmap Conference 49

Totango

NOVEMBER 5, 2021

How many employees support digital engagement at Aruba? Doing it this way also provides the career path progression for our CSM team. What may work for SaaS, may not work for another industry. A lot of times, early on when you’re building out your tech touch process, you may not have the data to support the information you need.

Customer Engagement 112

Customer Engagement Customer Journeys Engagement Strategy 112

ClientSuccess

APRIL 20, 2017

The Rise of SaaS and Customer Success. This led to delivering reports via CDs and eventually to the delivering via the Internet, which is what we now refer to as a SaaS or cloud-based model. His career has been mostly about growing and driving adoption and measuring ROI of his customers. The First CSM at Marketo.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

Amity

JUNE 27, 2018

Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry! Share the results of your Customer Success experiments and practices with colleagues, in a blog, and at local meetup groups.

Industry 82

Industry Customer Success Tips Customer Centricity 82