Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. Their benefits can vary too, from increasing efficiency and cutting costs, to providing 24/7 availability and improving the customer experience. What is customer service automation?

Examples 177

Examples Customer Service Chatbots Knowledge Base 177

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

ShepHyken

NOVEMBER 23, 2018

Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? Element #7: Friendly. He and his team share tips about customer service and communication on the Userlike Blog. Consider the number of actions customers have to take to get in touch.

Self Service 106

Self Service Effort Score Guidelines Tips 106

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. Or with a little bit of more effort and hard work, you can even take it a notch higher and know how to start a food blog and make money.

How To 52

How To Entertainment Travel Survey 52

Eptica

JUNE 1, 2022

Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Share this page on: Tweet. You might also be interested in these posts: 7 steps to a successful contact centre cloud migration. Read the full article on our parent company Enghouse Interactive’s site here.

Self Service 118

Self Service How To Interaction Strategy 118

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Published on: January 09, 2020. Avoid these 5 CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

ShepHyken

JUNE 23, 2017

Proactive invitations present an image to the customer inviting them into chat, this can be set up to automatically display based on your company’s criteria, e.g. certain pages or after a period of time. Inviting customers to chat on the checkout page can be extremely useful to tackling shopping cart abandonment. Promotions.

Engagement 77

Engagement Banking B2C Exceptional Customer Service 77

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Enter the page details and submit.

How To 58

How To Social Media Report Management 58

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). Share this page on: Tweet. Highlights from our customer service blog in 2021. Published on: February 07, 2022. The three areas to focus on to empower your agents.

Video 121

Video Trends Meeting Tools 121

BirdEye

OCTOBER 16, 2023

Yet only 25% of internet users ever go to the second page of Google. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management.

Strategy 109

Strategy Management Brands Video 109

Eptica

JULY 7, 2021

Date: Wednesday, July 7, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways universities can prepare for a successful clearing. Our latest blog looks at the unique needs colleges have around clearing – and how the right cloud-based technology can help them succeed. Share this page on: Tweet.

Course 126

Course Technology Interaction Management 126

Kerry Bodine

DECEMBER 30, 2020

Number 7: The Pandemic Trigger: It’s Time To Update Your Journey Maps. On of the most popular pages on our site gives you access to our free journey mapping template. I wrote this post back in 2014, yet it remains our top blog post year after year — and one of the top 10 pages on our site overall.

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Chat up Dominos on their Facebook page. This alone is a huge step forward, especially for smaller companies that can’t afford to keep someone on staff 24/7.

Company 91

Company Customer Experience Airlines Chatbots 91

Brandwatch CX

NOVEMBER 8, 2023

4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 7) HowSociable HowSociable is a handy tool for measuring your and your competitors’ social media presence. 8) Likealyzer This free tool allows you to analyze your Facebook page.

Social Media 98

Social Media Tools Analysis Metrics 98

Kayako

AUGUST 22, 2019

SEO/Organic (Webpages, Blogs). Comparison Pages. Blog posts. In-app purchasing page. Sites with good structure provide your site with site links which are essentially a listing format in the SERPs that show your site’s main page along with several internal links indented below. Page Visibility. Blog Posts.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

ShepHyken

NOVEMBER 10, 2017

Live chat enables businesses to offer 24/7 support services, ensuring better customer engagement and delightful onboarding experiences. Businesses can determine how often specific pages are visited, how long visitors stay on them and what sections most interest them. Employs live chat analytics to better understand prospective buyers.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Table of contents What are the 7 best social media networking groups for real estate marketing? It’s an excellent resource for property investors, offering forums, blogs, podcasts, and educational resources.

Social Media 58

Social Media Tips Sales Advertising 58

ShepHyken

NOVEMBER 23, 2018

Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? Element #7: Friendly. He and his team share tips about customer service and communication on the Userlike Blog. Consider the number of actions customers have to take to get in touch.

Self Service 67

Self Service Effort Score Guidelines Tips 67

Eptica

MAY 7, 2021

Date: Friday, May 7, 2021 Author: Pauline Ashenden - Demand Generation Manager How to migrate your contact centre to Microsoft Teams successfully. Click here to read the full blog. Share this page on: Tweet. Click here to read the full blog. Published on: May 07, 2021.

How To 95

How To Call Recording Customer Satisfaction Interaction 95

Lumoa

JULY 17, 2023

Immersive experiences 7. Google’s Page Experience signals emphasize the importance of various issues, such as loading speed, visitor data security, and mobile-friendliness. It allows you to track all your website pages and detect any potential technical issues that could negatively impact website performance or user experience.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Brandwatch CX

JUNE 15, 2022

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 7) HowSociable. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. 4) Buzzsumo. 5) Twazzup. 9) TweetDeck.

Social Media 144

Social Media Tools Analysis Metrics 144

Comm100

NOVEMBER 10, 2021

Not only are chatbots convenient, but they’re also quickly becoming necessary thanks to their ability to provide customers with 24/7 service. In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Step 1 – What are your goals?

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. It also allows them to offer 24/7 support when teams are offline. Perhaps most importantly, voice bots can provide 24/7 voice support to customers in a cost-effective way. Learn more.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Horizon CX

DECEMBER 24, 2017

This is my end-of-year blog for 2017 and, for those that follow me, this blog page will morph into a blog page on my new website that should be going live in January. I call this the Corporate CX 7-year itch. It’s up to us CX professionals to help relieve the Corporate CX 7-year itch.

Consulting 100

Consulting Leadership Financial Examples 100

GetFeedback

MAY 8, 2019

Here’s an example of what this means – a survey created by Fitbit with GetFeedback: Note the Fitbit logo is front and center on the survey landing page, and that the scenery in the background is exactly the type of fitness vibe that projects Fitbits’ image and brand. Add additional text at the footer of your survey page(s).

Survey 170

Survey Brands Social Media Sports 170

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. These reviews are prominently displayed on your Facebook Page, and they provide valuable social proof that potential customers often seek before making purchasing decisions. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Event page The most prominent place your Facebook event cover photo appears is at the top of your event page. How to create a Facebook event in 7 minutes? Watch the Free Demo Now.

Social Media 58

Social Media Engagement Guidelines Tips 58

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. How can interior designing businesses implement this visual storytelling?

Marketing 110

Marketing Social Media Advertising Tips 110

CX Accelerator

JANUARY 11, 2021

Erica Mancuso , Director of Offer Management at nThrive adds, "I was so inspired after reading “Delivering Happiness” 7 or so years ago that I booked the Zappos tour on my next trip to Vegas. A phone number on every page of an eCommerce site – almost unheard of! Back to CX Accelerator Blog Home Starting with Hsieh’s core values.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

BirdEye

DECEMBER 5, 2022

If you’re not getting enough likes on your business’s Facebook Page, we’re here to help. This blog will show you how to get more Facebook likes in 12 simple steps. Use high-quality, engaging photos on your Facebook Business Page 5. Post when your audience is active 7. Know the latest Facebook trends 4.

Social Media 97

Social Media Tips How To Trends 97

SmartMessage Blog

JANUARY 28, 2022

The least preferred choice in our survey was to reduce the number of SMSes sent by 7%. They allow interactive communication with customers, with advantages such as providing fast information and being available 24/7. If you need a corporate chatbot, you can get detailed information from our chatbot builder page.

Chatbots 52

Chatbots Omni-Channel Survey Tips 52

ShepHyken

JULY 26, 2021

How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. Business 2 Community) While it’s far better to add a thank you page than to simply create a confirmation message, most thank you pages are not optimized as they should be, making for missed opportunities to build your brand. Follow on Twitter: @Hyken.

Customer Service 103

Customer Service Contact Center Customer Retention Poor Customer Service 103

AWS Machine Learning

MARCH 3, 2023

In this blog post, we’ll look at how Amazon SageMaker Canvas delivers faster and more accurate model training times enabling iterative prototyping and experimentation, which in turn speeds up the time it takes to generate better predictions. You can learn more on the SageMaker Canvas product page and the documentation.

Training 77

Training Banking Analytics Metrics 77

SurveySparrow

MARCH 20, 2024

In this blog, we will be discussing – How to make a poll on Google Forms? 7 Drawbacks of using Google Forms Better Alternative to make a poll Let’s begin! How to Make a Poll on Google Forms: 7 Simple Steps It’s no secret that Google is THE prominent search engine out there. You have to create one from scratch.

How To 52

How To Social Media Survey Analytics 52

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Create online business listings 7. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. You can also use email marketing to distribute your newsletter and blog content to attract new readers. Table of contents 1. Create a website 2.

Social Media 98

Social Media How To Advertising Sports 98