GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey.

Survey 186

Survey How To Feedback Guidelines 186

Lithium

JANUARY 31, 2022

Editor's Note: is one of Khoros' top Titans, our community of pros who are skilled at building customer experience programs. Now an independent consultant who helps brands get the most out of their community platforms, she shares her experience below of using Khoros blogs to help build the Cisco Meraki community. Service Notices blog.

Knowledge Base 98

Knowledge Base Interaction Consulting Examples 98

SmartMessage Blog

DECEMBER 27, 2021

Here are the top 2021 blog posts from SmartMessage. In our blog post detailing other benefits, we focused on the capabilities of this efficient source. Our blog post on the pandemic and omnichannel marketing indicates how the digital channel strategy became essential in reaching targets.

Omni-Channel 75

Omni-Channel Tips Chatbots Communication 75

Optimove

DECEMBER 24, 2020

This time, we got the weekly news update, a new CRM hack on segmenting your one timers, and a deep analysis on Express. All previous weekly shows All our videos on Optimove’s Youtube channel. CRM HACK: Segment Your One Timers. B2C CRM NEWS UPDATE: Tropicana, the Mimosa Apology, and Fox News.

CRM 52

CRM Analysis B2C Video 52

Blake Morgan

JANUARY 20, 2022

And one of the best ways to do that is through CX thought leaders. These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Comm100

DECEMBER 8, 2020

One of these solutions is the chatbot. They save you time and money on customer services, while also improving your customer satisfaction levels. Read on to find out why a chatbot is the best solution for your customer interaction needs. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free!

Chatbots 134

Chatbots Customer Satisfaction Customer Service Representative Social Media 134

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. You can find her on LinkedIn. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Moreover, Google ranks all the content shared on its platform.

Social Media 132

Social Media Chatbots ROI Brands 132

Alliance by IFS

JANUARY 31, 2022

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog.

Customer Success 65

Customer Success Customers System Report 65

Alliance by IFS

JANUARY 14, 2022

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. The post IFS Customer Success team blog: Nadee Jayatilaka appeared first on IFS Blog. Nadee Jayatilaka, Success.

Customer Success 65

Customer Success Customers Customer Engagement Engagement 65

One Millimeter Mindset

APRIL 27, 2022

Get to where you really need to go, together, one millimeter at a time. Or are you focusing on becoming more comfortable generating innovations, as well? I remain purposely focused on catalyzing your professional innovation, one millimeter at a time. Then engage me to present a One Millimeter Mindset program!

Innovation 90

Innovation Consulting Leadership Management 90

Alliance by IFS

FEBRUARY 14, 2022

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. The post IFS Customer Success team blog: Antonio Serrano García appeared first on IFS Blog. Antonio Serrano.

Customer Success 65

Customer Success Customers System Report 65

One Millimeter Mindset

SEPTEMBER 29, 2021

Then, how do you plan to navigate from a professional place of irresolution today to one of resolution tomorrow? Take a One Millimeter Moment. Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. Pause and breathe. Here you go!

Innovation 88

Innovation Travel Leadership Meeting 88

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

Customer Service 52

Customer Service Contact Center Customers Trends 52

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. The one-size-fit-all script no longer cuts it. Technology Fuels Contact Center Transformation.

Contact Center 130

Contact Center Self Service Analytics Banking 130

ShepHyken

SEPTEMBER 15, 2017

Using it to create compelling content will be one of the biggest areas of impact for AIM when it comes to engaging customers. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. appeared first on Shep Hyken.

Customer Engagement 196

Customer Engagement Engagement Marketing Fashion 196

Comm100

MARCH 14, 2024

This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained. Ensuring you adopt software with robust compliances is essential.

Chatbots 228

Chatbots Customer Service Training Customers 228

Optimove

SEPTEMBER 24, 2020

Ending the “Control Groups Leave Money on the Table” Conversation. The influence of rule-based and cluster-based segmentation on your marketing efforts. This blog post is about the things you can do when you combine these two main data sets. An Essential Guide to Preventing One-Timers from Churning – Part II.

Sports 53

Sports CRM ROI Groups 53

Customer Bliss

JUNE 8, 2017

RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. Influence and popularity on social media. 1 on their customer experience blog list. Let me pull back the curtain a little bit on that. I love it!

Customer Experience 100

Customer Experience Social Media Travel Course 100

One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. One millimeter at a time. One millimeter at a time. is available on Amazon.com. Today, tomorrow and moving forward, your clients need you. What are Yours?

Communication 87

Communication Strategy Meeting Connections 87

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. It’s one of the most direct ways for a company to see first-hand what their customers go through to interact with them. Click To Tweet. Click To Tweet.

Self Service 141

Self Service Customer Experience Chatbots Chief Customer Officer 141

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

One Millimeter Mindset

OCTOBER 1, 2020

Especially when you feel as though you’ve been on an extended work-from-home vacation since March. Reflect on all the one millimeter moments you negotiated, thus far. Here are five of my most popular blog posts from third quarter 2020. Establishing Your Voice on Cross-Functional Teams. is available on Amazon.com.

Leadership 78

Leadership Innovation Communication Tools 78

One Millimeter Mindset

APRIL 1, 2021

Instead, choose to move one millimeter forward beyond where you are today! As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Stop holding yourself back from moving one millimeter forward from where you are today. is available on Amazon.com. No fooling!

Leadership 83

Leadership Consulting Travel Customer Retention 83

Steve DiGioia

MAY 15, 2017

These are some of the comments I’ve received when I asked a few friends if I should put a chatbot on my blog. It keeps readers on your blog longer, you should add one”. Here are my 3 reasons why I’ll never put a chatbot on my blog. It will increase your reader engagement”. Continue reading….

Chatbots 138

Chatbots Interaction Training Industry 138

ShepHyken

OCTOBER 4, 2019

Finding new customers is, of course, costlier when compared to retaining the existing ones. Customer engagement depends on the relationship your customers have with your business. Acquiring a new customer is about five to 25 times more expensive than retaining an existing one. Never compromise on existing customers for new ones.

Brands 121

Brands Engagement How To ROI 121

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . You usually define a time frame like one month, quarter, or year when calculating.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

ShepHyken

AUGUST 9, 2019

I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals. Focus on Your Offerings. I understand that in business it is essential to keep an eye on the competitor.

Hotels 118

Hotels Customer Satisfaction Social Media Customers 118

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

Fox Metrics

AUGUST 14, 2020

While there are numerous resources about analytics websites on the internet, it can be overwhelming deciding where to start. That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company.

Analytics 93

Analytics Data Social Media Analysis 93

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

How To 52

How To Social Media Video Tips 52

SaleMove

NOVEMBER 20, 2018

They can be active architects, build positive inertia and convince the more skeptical employees that organizational decisions are the right ones?—?something This allows you to gain some fresh perspective on the business as well as a better understanding of how each department helps the larger machine function. Break Out of Your Silo.

Company 53

Company Banking Study Leadership 53

NobelBiz

MARCH 24, 2022

Following that, the IVR system joins the game and communicates with the consumer via voice response, presenting several possibilities for him to input the one he has selected. Because contact centers get a high volume of calls, it is inefficient to have one or more personnel screen them and route them to the appropriate team agents.

Contact Center 52

Contact Center Call Center Poor Customer Service System 52

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? Anyway, talk on food and food-lovers are ubiquitous. And starting a blog on food can be the best passive income stream that you want to choose. The domain name is the first step towards building your blog.

How To 52

How To Entertainment Travel Survey 52

Comm100

JUNE 25, 2020

You can find her on LinkedIn. Now, as racial relations dominate the news, many companies may feel the need to reassure their consumer base that they are on the right side of history. The CEO for CrossFit recently had to issue an apology and eventually resign due to comments he made about George Floyd on Twitter.

Customer Service 130

Customer Service Social Media Policies Consumers 130

Customer Bliss

NOVEMBER 9, 2017

There’s a continuing focus on brands improving customer experience to lead customer-driven growth. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. They realize that this is an investment that will be incredibly helpful if they want to be competitive.

Trends 204

Trends Customer Experience Customer Insights Customers 204

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. By adopting Comm100’s Omnichannel Communication Platform , every key channel is linked within one unified and secure agent console.

Trends 204

Trends Innovation Customer Service Omni-Channel 204

One Millimeter Mindset

FEBRUARY 25, 2021

One millimeter at a time. Keep these professional goals, and these three blog posts, in mind. One which you wear like a second skin, because it truly reflects who you are as a professional of worth. Go for small changes that add up to have a big impact on getting everyone to where they really need to go. Take heart.

Innovation 77

Innovation Leadership Consulting Groups 77