Experience Investigators by 360Connext

NOVEMBER 19, 2014

“I love what you say about caring about your customer’s experience! We get it when we’re customers. We know the dread we feel when we need to make a customer service call over a problem with billing. We are told to focus on our small piece of the customer puzzle. Because in truth, we do get it.

Customer Service 257

Customer Service Company Customer Relationship Management Hospitality 257

Beyond Philosophy

JUNE 9, 2022

Many organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers want self-service—and the reasons why might surprise you even more. However, at McDonald’s, I would probably use the self-ordering screens to speed up the delivery of my heart-stopping meal.

Self Service 89

Self Service Airlines Examples Interaction 89

ShepHyken

NOVEMBER 11, 2022

He shares how companies can use QR codes to improve customer service and experience. QR codes are commonly used for payments and advertisements and are effortlessly offering a contactless solution to customers. For instance, QR codes can effectively be implemented in customer service. Continue reading to learn more. .

Customer Service 64

Customer Service Hotels Social Media Hospitality 64

BirdEye

MAY 15, 2023

Do you want to create an engaging and memorable customer experience? But creating such a plan isn’t easy — it requires knowledge of marketing techniques, research into customer behavior, and understanding how people interact with brands. If so, then developing a strong brand strategy is essential.

Brands 98

Brands Strategy Social Media Communication 98

BirdEye

OCTOBER 31, 2023

When you hear “McDonald’s,” you think of fast food, golden arches, and the familiar taste of a Big Mac. In this blog, you’ll learn how to brainstorm name ideas, check business name availability, and ultimately secure a name that aligns with your brand vision and paves the way for your success. Names have power.

Social Media 111

Social Media How To Tips Brands 111

ijgolding

JANUARY 27, 2016

The story led to me meeting the man responsible for Customer Experience at McDonalds in the UK. I am therefore delighted to feature John’s first ever blog post – one that I am sure you will enjoy reading as much as me. And, importantly, how they add value to both customers and companies.

Hospitality 120

Hospitality Social Media Metrics Trends 120

Beyond Philosophy

JUNE 11, 2020

Your customers likely wait in your experience, too, and that may or may not be creating negative feelings about your experience. Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth.

Wait Times 161

Wait Times Tips Company Management 161

Think Customers

FEBRUARY 3, 2015

Yet, while most are scrambling for super-sized bouquets of roses and heart-shaped boxes of chocolates, McDonald''s has gone one step further by converting affection into currency. For just two weeks--February 2 through February 14--the fast-food chain will allow select customers to pay using intangible gestures, such as hugs and high fives.

Customer Engagement 40

Customer Engagement Strategy Engagement Customer Experience 40

ijgolding

OCTOBER 6, 2014

This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. Join thousands of CX Professionals all over the world in marking the significance of Customer Experience in our lives today! I cheer myself up by going back to the café and writing my weekly blog post.

Customer Experience Professionals 200

Customer Experience Professionals Customer Experience Customer Centricity Customer Journeys 200

SurveySensum

JULY 11, 2023

You love going to McDonald’s. This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

SurveySparrow

OCTOBER 9, 2023

In this blog, we will look into the importance of a brand name, the common mistakes while creating one, strategies to avoid them and so much more. It’s the distillation of your mission, vision, and the unique promise you extend to your customers. Most importantly, it distinguishes a brand amidst the competition. What is a Brand Name?

Brands 52

Brands How To Culture Survey 52

Beyond Philosophy

FEBRUARY 3, 2022

Organizations often think that doing a journey map of their experience will be the answer to life, the universe, and everything. . Once we map out the journey, we start to see, “Oh, we have all these ways that we interact or could interact with our customers and all of those things to find the experience.”

Customer Journeys 78

Customer Journeys Exercises Contact Center Customer Centricity 78

ClientSuccess

MARCH 30, 2020

Deliver a Consistent Customer Experience. Whether it is McDonalds, Nike, Google, Apple, or Ritz Carlton, one of the most important pieces of their model is their ability to deliver consistent customer experiences. . Enable Customer Transparency . One of the key elements of a great brand is consistency.

Customer Success 52

Customer Success Customers Communication Industry 52

Opinionator

NOVEMBER 15, 2020

The feedback system enables visitors to rate their experience and submit an alert or service request to the custodial employee. They are used to gather on-the-spot user issues and replace staff checklists – might help improve the experience. This is done without paper comment cards or checklists. So, where lies the problem?

Feedback 98

Feedback Study Guidelines System 98

Customers Rock!

SEPTEMBER 27, 2010

This is a customer-focused approach. I was asked to review Chapter 7, From Reach to Relationships, as this is the chapter that relates the most closely to my Customers Rock! Chapter 7, From Reach to Relationships takes this concept into the realm of the customer and their social networks. The Concept of microMarketing.

Social Media 149

Social Media Case Study Brands Connections 149

OpinionLab

NOVEMBER 9, 2016

Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and your customers. For their part, your customers get what they want quicker than standard shipping and more conveniently than when they purchase off the shelf.

Omni-Channel 110

Omni-Channel Strategy Abandon Rate Retail 110

SmartKarrot

APRIL 13, 2023

In this blog, we will introduce you to some of the most influential and visionary account management leaders who are shaping the industry with their innovative strategies, thought-provoking content, and inspiring stories. Her passion for delivering outstanding customer experiences is unmatched, making her an asset to any organization.

Management 11

Management Consulting B2B Sales 11

BirdEye

SEPTEMBER 6, 2023

Knowing your customer is your business’s first and best competitive advantage. And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. Market survey questions can be about a company’s products or services, brand awareness, and customer experiences.

Survey 59

Survey Marketing Comparison NPS 59

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? So, what can you do to determine if you are meeting your customers’ service expectations?

Meeting 41

Meeting Poor Customer Service Social Media Resources 41

PeopleMetrics

JANUARY 29, 2015

And I’ve been thinking about how a simple path says a lot about good customer experience and design. The Quiet Customer. We often talk about listening and responding to customer feedback. It’s a cornerstone practice of customer experience strategy. So how do you reach those customers?

Customer Experience 48

Customer Experience Customer Centricity Feedback Strategy 48

NetBase

JUNE 23, 2020

They’re trying to out-do one another, offering deals to capture the monopoly of customers. This graph from Statista gives us a clear picture of the different food and beverage segments experience merger and acquisition traffic. DoorDash teamed up with Little Caesars Pizza and McDonalds. Dutch Food Delivery Expansion.

Consumers 52

Consumers Marketing Analytics Loyalty 52

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. And when everything ends, and your customers gain money, they’ll go to your company first. . In contrast, McDonald’s sales decreased by 28%. One such product is Kindle.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Opinionator

NOVEMBER 15, 2020

The feedback system enables visitors to rate their experience and submit an alert or service request to the custodial employee. They are used to gather on-the-spot user issues and replace staff checklists – might help improve the experience. This is done without paper comment cards or checklists. So, where lies the problem?

Feedback 52

Feedback Study Guidelines System 52

OpinionLab

NOVEMBER 9, 2016

Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and your customers. For their part, your customers get what they want quicker than standard shipping and more conveniently than when they purchase off the shelf.

Omni-Channel 60

Omni-Channel Strategy Abandon Rate Retail 60

Kustomer

DECEMBER 2, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Dan Gingiss to learn more about how Marketing and CX are connected. Making the First Experience Memorable. Can you recall if it was a good or a bad experience? Listen to the full podcast to learn more.

Marketing 98

Marketing Social Media Customer Experience Brands 98

Service Untitled

AUGUST 6, 2009

Service Untitled The blog about customer service and the customer service experience. The experience started off by me pulling up to the drive-through. In one drive-through experience, I managed to find what seemed to be the black hole of McDonald’s and get told to pull up to the exact same window I was already at.

Exercises 40

Exercises CRM Customer Service Consulting 40

SmartKarrot

MAY 15, 2023

While experience and hands-on practice are invaluable, there’s no denying the power of a good book to deepen your understanding, expand your knowledge, and unlock new perspectives. The book provides readers with the tools needed to identify, develop, and maintain key customer relationships effectively.

Management 10

Management Handbook Case Study Customer Retention 10

SurveySparrow

JULY 4, 2021

Your customers want to connect with your product. And when you emotionally connect with your customers, they’ll remember you. Emotion branding is a process of building a long-term, emotional connection between a customer and a product or business by triggering their emotions. The Science Behind Emotional Branding.

Examples 52

Examples Brands Social Media Advertising 52

ShepHyken

DECEMBER 7, 2018

This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. Numbers show that customers enjoy text message communication. Don’t get me wrong, I’m not suggesting you drop every other customer communication channel you’ve got.

Tools 116

Tools Customer Service Hospitality Healthcare 116

Kustomer

MARCH 10, 2020

In this episode of Customer Service Secrets , Gabe Larsen is joined by Dan Gingiss to discuss the intersection of marketing and the customer experience. Dan has worked for Fortune 300 companies, including McDonald’s, Discover, and Humana, in marketing and customer service roles. Listen to the full podcast below.

Customer Experience 52

Customer Experience Marketing Social Media Customers 52

SmartKarrot

FEBRUARY 25, 2022

This is undoubtedly the age of the customer. Being customer-driven and data-driven is important. A purchase decision is determined by customers- they will look at a positive experience over anything else. Customer experience is now a priority for any company. Should the CMO oversee customer experience?

Chief Customer Officer 10

Chief Customer Officer Resources Marketing Customer Centricity 10

Pretium Solutions

FEBRUARY 8, 2012

Maybe I am just getting older (I am forever 29), but I miss the personal service that used to be inherent in the customer experience. Are you “personal” with your customer service providers first? I observed personal customer service skills growing up that I imitate today. The post Is Personal Customer Service Dead?

Customer Service 45

Customer Service Banking Customers Connections 45

Pretium Solutions

FEBRUARY 8, 2012

Maybe I am just getting older (I am forever 29), but I miss the personal service that used to be inherent in the customer experience. Are you “personal” with your customer service providers first? I observed personal customer service skills growing up that I imitate today. The post Is Personal Customer Service Dead?

Customer Service 40

Customer Service Banking Customers Connections 40

Pretium Solutions

FEBRUARY 8, 2012

Maybe I am just getting older (I am forever 29), but I miss the personal service that used to be inherent in the customer experience. Are you “personal” with your customer service providers first? I observed personal customer service skills growing up that I imitate today. The post Is Personal Customer Service Dead?

Customer Service 40

Customer Service Banking Customers Connections 40

ProProfs Chat

JULY 30, 2021

The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? Wondering how to live up to the expectations of your customers as shown in the statistics above?

Brands 111

Brands Net Promoter Score Social Media e-support 111

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Grade.us

MAY 6, 2019

In my experience, once you do that, everyone is super-charged, ready to go forth and implement. You have a couple of experts working on stuff, experimenting, probing, giving information. To drive the blog posts. So I contact the owner of the blog. " The general audience says McDonalds. With their own clients.

Data 37

Data Banking Conference Tools 37