Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business.

How To 134

How To Chatbots Omni-Channel Social Media 134

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor.

Automotive 260

Automotive Management Social Media Feedback 260

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

Comm100

DECEMBER 8, 2020

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and dedication. Plus, streamlined processes to get things rolling in the right direction. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Enter automation.

Chatbots 134

Chatbots Customer Satisfaction Customer Service Representative Social Media 134

Lumoa

AUGUST 18, 2022

Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”. engaging customers till the very end to keep customer loyalty and treating every customer journey with equal importance contributes to the business’ success story.

Customer Journeys 208

Customer Journeys Survey Feedback Voice of Customer 208

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data.

Customer Engagement 196

Customer Engagement Engagement Marketing Fashion 196

Lumoa

FEBRUARY 16, 2023

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. In This Article: What is Voice of Customer(VoC) and Why Is It Important?

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? Most of us associate customer feedback with, well, customers. If you completed it, did you have any valuable feedback to share? Is it an efficient way to gain meaningful feedback? If it does, why?

Net Promoter Score 78

Net Promoter Score NPS Effort Score Ecommerce 78

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The advantages of live chat 1.

Abandon Rate 236

Abandon Rate Chatbots Customer Service Representative Knowledge Base 236

ShepHyken

OCTOBER 4, 2019

What is most important for any business today? In 2020 , customer experience will overtake price and product quality as the key brand differentiator. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand.

Brands 121

Brands Engagement How To ROI 121

ShepHyken

FEBRUARY 9, 2018

What is the most important thing you can do to improve relationships with your customers? Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. The answer is as obvious as it is overlooked: improve customer service.

Customer Service Training 153

Customer Service Training Training Brands Customer Service 153

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. That element is employee feedback. Employee Feedback – Pure Gold! Of course, this is with good reason. They Know Your Customers.

Omni-Channel 95

Omni-Channel Feedback Customer Experience Data 95

ShepHyken

AUGUST 30, 2019

Most companies tell their customers about other products and services related to their purchase, but fail to mention why these products and services are valuable. There will always be different types of customers for your products and services. You have to do the same for your products and services.

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Are you marketing your product in the right way? It is important to design a good product. The company can then advertise and sell their products as per the market needs.

Poor Customer Service 109

Poor Customer Service Advertising B2B Policies 109

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. These results highlight the importance of getting the communication right. Think about how you value a brand when the communication during an order is clear or when the product or technician arrives when expected.

Communication 98

Communication Strategy NPS Net Promoter Score 98

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Another benefit of this program is its ability to help your business follow up on product ideas.

Connections 97

Connections Chief Customer Officer Customer relationships Customer Relationship Management 97

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. Manually analyzing this feedback can be time-consuming and prone to human biases. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business.

Feedback 106

Feedback Strategy Social Media Analysis 106

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 115

Customer Success Software Customer Satisfaction Feedback 115

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 2020 was a real mixed bag of emotions.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ShepHyken

AUGUST 11, 2017

This week we feature an article by Borge Hald who writes about the importance of being a customer obsessed company and how it is the key to success. They’re the ones that constantly experiment to add customer value either by either reducing the friction of buying from them or offering new products and services that fill your unmet needs.

Net Promoter Score 93

Net Promoter Score Customer Centricity How To Feedback 93

ShepHyken

APRIL 13, 2018

Before Soliciting Feedback. It’s important to achieve clarity on your organizational goals from the information gathered. Is there a specific product or service that needs an update? Are you wondering which channels should receive the majority of your resources?

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

ECXO

MAY 16, 2024

This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization. By integrating feedback and customer insights into the company’s strategies, a strong connection is forged between the organization and its customers.

Customer Centricity 64

Customer Centricity Leadership Customer Journeys Touchpoint 64

ShepHyken

DECEMBER 20, 2019

Developing a customer experience (CX) strategy for your business has never been more important. 80% of customers think the experience that a company provides is just as important as its products and services. • A large percentage would even pay more for a product or service if they’re guaranteed great customer care.

Customer Experience 83

Customer Experience Roadmap Financial Contact Center 83

ShepHyken

FEBRUARY 15, 2019

When your staff feels in control of the system they’re using, not only will they feel happier, but they’ll be more productive as a result. Employee recognition is really important , but it’s tough to accurately evaluate your employees without any numbers to support your feedback. It helps them personalize their service.

e-support 89

e-support Retail System Sales 89

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. However, online research is another important method for customers to use to find out about your business. – Shep Hyken. She types in “hotels in New York” in the search box and results populate the page.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

BirdEye

AUGUST 29, 2023

Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Why is customer satisfaction important? Watch the Free Demo Now.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

ShepHyken

AUGUST 10, 2018

Or maybe you’ve lost yourself in a thread of related products on Amazon (regretfully). This matter of specialization doesn’t just relate to products but also to product discounts, promotions, upselling, and cross-selling. Have you ever gone down a rabbit hole of suggested videos on YouTube? Segmenting Customers.

Analytics 67

Analytics Social Media Travel Banking 67

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. But this is what you need to improve your existing products or services further. Every business aims to delight their customers.

Software 103

Software Comparison Customer Satisfaction System 103

BirdEye

MAY 1, 2023

It’s essential to not only gather this valuable feedback but also understand how to harness its power. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Examples 97

Examples Social Media Video Feedback 97

ShepHyken

MAY 18, 2018

The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success. In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

ShepHyken

NOVEMBER 15, 2019

Along with a quick and effective customer experience, today’s customers most appreciate businesses that make an effort to respect their time and demonstrate that their mutual relationship is important. Any reports of the death of interactive voice response (IVR) as a customer service channel have been greatly exaggerated.

Self Service 94

Self Service Customer Experience Contact Center Interaction 94

ShepHyken

APRIL 26, 2019

This week we feature an article by Chanice Henry who writes about the importance of listening and understanding your customers in order to give them the experience they want. Her point was: just build a product that breaks up with my provider for me. Wish to inspire a step-change in how customers interact with your brand digitally ?

Chatbots 87

Chatbots NPS Technology Brands 87

Retently

JULY 28, 2023

The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. But taking customer experience lightly can be dangerous too.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Table of contents What are insurance review sites?

Insurance 109

Insurance Financial Feedback Consumers 109

BirdEye

NOVEMBER 27, 2023

This blog isn’t about turning every customer into a lifelong friend. Implement feedback loops for continuous improvement 13. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. Learning opportunities : Feedback from difficult situations guides business improvements.

Examples 108

Examples Tips How To Social Media 108