One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. Build trust. Retain employees and clients. The post Hit Your Professional Reset with My Blog Post 6 Pack appeared first on Babette Ten Haken.

Communication 87

Communication Strategy Meeting Connections 87

One Millimeter Mindset

OCTOBER 1, 2020

Here are five of my most popular blog posts from third quarter 2020. Why Should Professional Colleagues place Their Trust in You? Build trust to retain employees and clients co-invested in each other’s success. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken.

Leadership 78

Leadership Innovation Communication Tools 78

Customer Bliss

APRIL 24, 2020

In today’s “Daily Dose,” I want to talk to you about the wonderful gestures that so many companies are making on behalf of their employees. We will all be better because we trust each other. Trust Your People Unconditionally. But the key here is the word trust. Trust #Humanity Click To Tweet.

Financial 210

Financial Video Examples Company 210

Customer Bliss

JUNE 9, 2021

“The best way to learn if you can trust somebody is to trust them.”. For example, by refusing to open their stores on Black Friday, REI’s CEO took a stand to inspire employees and the marketplace by deciding how they would and would not grow. As customers, we desire to give our trust to companies who trust us back.

Leadership 288

Leadership Hospitality Customer relationships Company 288

ShepHyken

DECEMBER 14, 2018

Customer loyalty is built on trust. CX teams that are lax with data security put their organization’s reputation on the line, as well as the trust of their customers. Cyber security experts often state that employees are both the strongest and weakest link in cyber defense.

Customer Experience 104

Customer Experience Policies Government Customers 104

Customer Bliss

MARCH 23, 2022

Treating customers with dignity and respect starts with treating employees the same way. Employees need to feel it, experience it, and receive it themselves. The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. Hiring is frenzied with nearly 11.3

Case Study 139

Case Study Culture Study Company 139

Steve DiGioia

FEBRUARY 7, 2022

There’s always that one employee who refuses to follow directions. So, what do you do with an employee like this? Sure, we can give him a kick in the rear and show him the door, but you never want to lose an otherwise half-decent employee if you can help it. If the employee underperformed, they did little to correct them.

Guidelines 345

Guidelines Leadership Financial Course 345

ShepHyken

FEBRUARY 9, 2018

Integrating a brand advocacy strategy into your customer service training will allow you to receive support not only from customers but from your own employees too. Leveraging employee advocacy is like killing two birds with one stone. Employees are only as productive as the available tools allow them to be. Ask for feedback.

Customer Service Training 154

Customer Service Training Training Brands Customer Service 154

BlueOcean

APRIL 24, 2024

If you and your outsourced partners are serious about environmental sustainability, tracking performance in this area is key. Social Responsibility Social responsibility has a weighty impact on the retention and well-being of all employees. Does your organization have a formal policy covering human rights and working conditions?

Contact Center 177

Contact Center Policies Effort Score Government 177

ShepHyken

DECEMBER 27, 2019

Often it is the hardest for employees to execute. Becoming an expert and matching your knowledge to the needs of your customers will go a long way in establishing creditability and trust. The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken.

Tips 137

Tips Connections Customer Experience Leadership 137

ShepHyken

OCTOBER 4, 2019

Customers, employees, lead generation, or profit. Brand loyals are willing to spend more and have more trust in you than other brands. Dwayne likes drawing connections between different industries and entities while designing his blogs. What is most important for any business today? Well, the best answer is customer engagement.

Brands 121

Brands Engagement How To ROI 121

Customer Bliss

JANUARY 17, 2020

That’s actually been one of the most wonderful forcing functions: when finally it wasn’t about who we said we were; it’s about what employees and customers say we are. And these employees and customers talk about three things: Did you do what you said you were going to do? Did you improve my life? CX Click To Tweet.

Chief Customer Officer 327

Chief Customer Officer Banking ROI Financial 327

ShepHyken

JUNE 7, 2019

Our employees are able to provide a personalized level of service powered by our award-winning technology platform that helps us to deliver attention to detail that consistently differentiates us. A phone call or chat is a critical moment to either establish or destroy trust with a customer. Few channels provide the same immediacy.

Connections 120

Connections Customer Centricity Consumers Culture 120

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

InMoment XI

SEPTEMBER 27, 2023

In this blog, we will delve specifically into the UK insurance industry. NFU ranks second for ‘high quality employees’ but interestingly, NFU Mutual does not come top on any individual measure, rather it performs well across all aspects of the customer experience with no apparent weakness.

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

ShepHyken

JUNE 28, 2019

Yet bank employees did not disappear with the advent of the ATM. In general, technology is augmenting —not replacing — the employee. This gives employees the opportunity to make a greater impact on the resolution to the issue, and on the overall customer experience. Technology replacing humans. That’s what we all fear.

Contact Center 112

Contact Center Self Service Banking Airlines 112

Comm100

JUNE 25, 2020

Numerous employees from many different organizations have come forward to discuss the toxicity and racism present within that workplace. The post Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times appeared first on Comm100. Plenty of other companies are also having their own internal reckonings.

Customer Service 130

Customer Service Social Media Policies Consumers 130

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. That element is employee feedback. Employee Feedback – Pure Gold! This is why it is important to tap into your gold mine—your frontline employees.

Omni-Channel 96

Omni-Channel Feedback Customer Experience Data 96

Experience Investigators by 360Connext

SEPTEMBER 6, 2017

Consider this way-too-typical scenario: Marcus decides one day to stand in front of his employees and request in no uncertain terms how everyone needs to be more customer-focused. Help your employees understand what it is to make a great customer experience at your organization, specifically for your customers and what they want from you.

Net Promoter Score 547

Net Promoter Score How To Customer Centricity Metrics 547

SurveySensum

APRIL 22, 2024

Hence, characterized by periodical data breaches and growing cyber threats, conserving customer trust stands as a crucial priority for businesses. Cybersecurity plays an important role in building and sustaining this trust. That’s what we’re gonna explore in today’s blog. How Do Cybersecurity Measures on Customer Trust?

Measurement 52

Measurement Customer Centricity Training Feedback 52

Customer Bliss

NOVEMBER 13, 2019

And as much as employees work to smooth things over, your customers know it; they feel it; they can tell an exhausted phone rep or account manager, especially as they make apologies for those rules. Do you have any rules that inhibit employees’ ability to serve and diminish their service? Replace Rules with Trust: A Case Study.

Chief Customer Officer 182

Chief Customer Officer Banking Video Course 182

ShepHyken

FEBRUARY 23, 2018

She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. It starts at the level of the employee experience. As employees are seen and heard, valued, engaged, acknowledged, and appreciated, so too will the customers. Nothing destroys trust like a lack of integrity. Be present.

Customer Satisfaction 92

Customer Satisfaction Exceptional Customer Service Employee Experience Employee Engagement 92

Steve DiGioia

JUNE 26, 2023

All we need to do is take it and by our actions, let them know we appreciate their trust in us and wish to build a long-term relationship beneficial to both. Employees and customers will react better when they know the reason why a certain task or policy is put into effect. Of course not. Put your name on your work.

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

Lumoa

MARCH 9, 2023

Customer empathy is at the heart of Lush’s approach to building trust with its customers. Lush’s approach is a great way to build customer trust through authenticity and empathy. This way, customers feel heard, valued, and appreciated—all of which are key elements in creating trust and loyalty with customers.

Customer Experience 423

Customer Experience Social Media Customers Video 423

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Your meticulously crafted character, equipped with powerful spells and enchanted weapons, ventured forth alongside a trusted party.

Leadership 98

Leadership Culture Communication Exercises 98

Steve DiGioia

MARCH 20, 2023

Read 3 Reasons Why Successful Teams Earn Your Trust. 3 Reasons Why Successful Teams Earn Your Trust When you have a successful team that takes pride in its work, your confidence builds. The post 3 Reasons Why Successful Teams Earn Your Trust appeared first on Steve DiGioia Customer Service Blog. Of course, I will.

Groups 182

Groups Hotels Course Meeting 182

ShepHyken

SEPTEMBER 27, 2019

70% of employees ranked being empowered to take action at work when a problem or opportunity arises as an important element of their engagement. (? More importantly, companies with engaged employees see 233% greater customer loyalty and a 26% greater annual increase in revenue. (? Engaged employees to the rescue. Aberdeen ?).

Customer Experience 115

Customer Experience Loyalty Engagement Customers 115

One Millimeter Mindset

JULY 4, 2019

I offer these five customer retention strategy value blog posts for your reading pleasure. Enjoy reading these blog posts on customer retention strategy value. Subscribe to my blog. Share your email address in the red box in the right column of this blog. Contemplate what’s next for you, moving forward.

Customer Retention 59

Customer Retention Strategy Customers Technology 59

Horizon CX

MARCH 10, 2023

Many articles, blogs, consulting hours, and attention have been invested with this in mind. A permanent autonomous CX department becomes a competition for resources with the operating departments which fosters antagonism and lack of trust among department leaders whereas good CX requires cooperation and trust.

NPS 130

NPS System Meeting ROI 130

ShepHyken

MARCH 23, 2018

Employee – mission disconnect. Situation : Your mission statement has become, or always has been, merely words on a wall and not a philosophy embraced by employees. Cause: If your employees do not understand their role in the company mission or feel valued in the company’s success, it is not their fault. Distrust of leadership.

Communication 82

Communication Leadership Airlines Social Media 82

ShepHyken

AUGUST 16, 2019

“The more your employees communicate, the faster their communication skills improve” ?. This game helps strengthen listening and speaking skills and improves trust. This game improves cooperation and teamwork, as well as trust. We share tips about customer service and communication on the Userlike Blog. .

Communication 88

Communication Training Groups Tips 88

ShepHyken

AUGUST 25, 2017

Use images of your employees (if they approve). #4: Reuben Yonatan is the founder and CEO of GetVoIP and GetCRM — trusted VoIP and CRM comparison guides that help companies understand and choose a business communication solution for their specific needs. Use language that fits your brand. Use your brand’s colors.

Chatbots 148

Chatbots Customer Service Tools Poor Customer Service 148

Customer Bliss

DECEMBER 4, 2018

1: Do you trust customers the way that you require them to trust you? First action is do a trust audit. ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2:

Chief Customer Officer 185

Chief Customer Officer Video Leadership Course 185

Customer Bliss

JANUARY 11, 2019

These new behaviors will impact how your employees treat customers, ultimately driving positive change and growth. Here, I’ve compiled these resources for your convenience along with a link to its supporting blog post. A #MakeMomProud Action Toolkit: 3 Steps to Earn Trust with “No Surprises” Language.

Resources 268

Resources Study Customers Company 268

ShepHyken

DECEMBER 13, 2019

Reputations always have a backstory, trust reputable indicators. Talk to friends or associates in similar industries who you trust for honest vendor reviews. Overtrading is not unusual, question their key staff turnover and look on Glassdoor to see what their employees are saying. Supplier assessments checklist. Credit Check.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Workplace environment and culture: This includes whether your employees are happy, what your company’s work culture is like, and how your HR team does its thing.

Strategy 116

Strategy Management Social Media Brands 116

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. s05e03: You’ve hired your PMs, now trust them. A persuasive leader.

Resources 80

Resources Management Conference Groups 80