Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

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Roadmap Measurement Data Net Promoter Score 52

Gainsight

MARCH 21, 2022

What you may not realize is that user analytics can lift that weight off of your shoulders and make it easy for you to deliver an excellent product experience. In this article, we dive into user analytics and show you how to use this powerful set of tools to ignite product growth. What is user analytics? Wondering how?

Analytics 52

Analytics Roadmap How To Analysis 52

SurveySparrow

DECEMBER 9, 2023

Read More: Iot Data Collection and Visualization: How to Use it to Understand Big Data Types of Dashboards: Strategic, Operational, Analytical When it comes to dashboards, it’s not a one-size-fits-all scenario. Analytical Dashboard An analytical dashboard is like the intelligent brain of your business operations.

Analytics 52

Analytics Trends Metrics Tools 52

BlueOcean

MARCH 14, 2024

the next step is to collaborate on a roadmap moving forward. Read more here > Building the Contact Center SOW: The Framework for Success When you’ve made the big decision and decided on a contact center partner (congrats!), Or, in other words, build a robust Statement of Work (SOW). The Basics: Who, what, where, when.

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Our users are analysts who create reports about the quality of customer experience, common issues, requests and questions.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Benchmark: Product Roadmapping With Product Experience Data. Product Analytics. Product Experience . It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. For example: website optimization, content marketing, and digital analytics. They also need to be able to make sense of them, build reports, and recommend actions. website, apps, etc.),

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Thematic

APRIL 21, 2020

This brings its own set of challenges and opportunities for customer insights & analytics leaders. One way we’ve responded at Thematic has been to start hosting virtual roundtable discussions for customer insights and analytics professionals to connect and share how everyone is managing. We’re here to help!

Analytics 103

Analytics Call Center Survey Feedback 103

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency. Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. Use some storytelling techniques here, too.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. Here are our top three takeaways from the Gartner report. Customer data is bigger than ever.

Customer Success 105

Customer Success Management Marketing Analytics 105

Thematic

APRIL 3, 2024

This will be accomplished by proactively addressing critical navigation issues identified through user surveys and app analytics. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture. The data will help you uncover hidden patterns and prioritize customer concerns. ” 2.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Aveus

MAY 18, 2021

billion in Stars-linked incentives creating a performance imperative,” McKinsey & Company’s Stephanie Carlton, David Malfara, Kevin Neher and Cara Repasky reported last year in “ New Stars Ratings for Medicare Advantage Prioritize Customer Experiences.”. Additionally, it could materially (improve) seniors’ experience with healthcare.”.

Consumers 130

Consumers Healthcare Metrics Case Study 130

Call Experts

OCTOBER 5, 2023

Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Our CXone roadmap will help you set the pace with your customer experience.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

Wootric

AUGUST 10, 2018

Laura Klein, Principal at Users Know and author of UX for Lean Startups and Build Better Products spoke to us about her process of analyzing qualitative data when prioritizing next features: “I have a system for analyzing qualitative data throughout the lifetime of the product, even after we have behavioral analytics! Learn more.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

Wootric

DECEMBER 21, 2018

We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . Product roadmap prioritization, customer journey optimization and improved employee engagement are some of the diverse goals our customers are tackling with the power of machine learning.

Analytics 67

Analytics Survey e-support Analysis 67

Call Experts

APRIL 8, 2024

Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Thematic

SEPTEMBER 1, 2021

Read on to learn how to use our powerful analytics for deeper customer insights. What is chat analytics? Chat analytics is the process of finding useful data points in chat conversations and support tickets. Many off-the-shelf text analytics solutions are a black box. There are two main approaches that companies use: 1.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

Thematic

JUNE 9, 2022

It's not looking at the data, and reporting on what the data says can be moved - it's focusing on what the company says should be moved. To be impactful, you need to be able to build trust with your audience: it's essential they have a bulletproof understanding of how data is collected and analyzed, as well as how insights are reported.

Feedback 62

Feedback How To Roadmap Analysis 62

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. There’s a lot more on the roadmap, more to come soon. Fire away those ad hoc surveys!

Trends 90

Trends Self Service B2B Roadmap 90

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap. an account in CRM = ship to address in ERP).

Data 52

Data Roadmap CRM Technology 52

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. There are several tools and tactics that tie into measuring the metrics above – like Social Listening , Social Monitoring , Customer Experience Analytics , and Image Analytics , to name a few.

Social Media 49

Social Media Analytics Metrics Airlines 49

Gainsight

JUNE 17, 2022

With those two foundational elements in mind, here are a few key PLG data points to measure as you craft your product-led strategy: In-Product Analytics. In-product analytics are essential to any strong product-led growth strategy because they hand you the blueprints for growth. Advanced Reporting. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Guavus

FEBRUARY 17, 2022

For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. Just don’t assume they are giving you a full report about what’s happening with your customer. Intro video of Ops-IQ Mobile Voice Analytics.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Lithium

JANUARY 8, 2021

Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report. Khoros customers can view the latest Roadmap Webinar , Release notes 19.9 , and new helpful resources like how to export raw data from Response Analytics , and Team performance analytics.

Gamification 52

Gamification Roadmap Analytics Resources 52

Optimove

AUGUST 12, 2021

This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. Yes, the previous report was published in a pre-Coronavirus world, and yes, a lot has changed since. For a complimentary copy of the report, click here.

Management 82

Management CRM Telecommunications Report 82

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. What’s unique about CampusLogic is that our customer success, product, and engineering teams all report to me (COO).

Feedback 117

Feedback Roadmap ROI Case Study 117

SurveySensum

AUGUST 3, 2023

Opt for robust analytics and reporting features. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Software Feedback NPS 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Introducing Topbox CX Analytics. This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Marketing Roadmap Deep Dive Webinar. Introducing Topbox CX Analytics.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Gainsight

JULY 14, 2022

Enter your hero: product analytics. Product analytics provide insights that inform and back your decisions, so you can lead your Product team with confidence. These product reports reveal how well your time and energy investments are paying off. With Gainsight PX, you can dig into several adoption analysis reports. .

Analysis 59

Analysis Analytics Feedback Roadmap 59

Lithium

DECEMBER 6, 2022

2023 Social Media Trends: How to Disrupt a Disruptive Consumer In this social media trends report, presented by Talkwalker and Khoros, we're focusing on the 10 most important trends that will define social media engagement in 2023. Download the report today to get the full story. Deep listening and insights lead the way this year.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

DECEMBER 8, 2022

The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Knowing their usage, upcoming roadmap, and how to better utilize our product is key. Emails with two sentences and a report.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

CSM Magazine

MAY 26, 2023

It helps in organizing business data, making it easily accessible, and ensuring that necessary analytics can be performed promptly. This reduces the chances of data breaches, inaccurate reports, and misinformed business decisions, safeguarding the organization’s reputation and financial stability.

Data 52

Data Management Roadmap Government 52

SurveySensum

NOVEMBER 29, 2023

Users Shape the Roadmap Who better to guide your app’s future than the users themselves? This encourages users to drop their thoughts or report without any hiccups. App Analytics Feedback Imagine you’re telling a story, but instead of words, you’re using numbers. You should definitely use sidebar forms.

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Feedback How To User Experience Survey 52