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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles. They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers. The majority of consumers still buy cars in a physical car dealership.

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8 ways to empower the manufacturing workforce for the future

West Monroe

Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. Communication. These eight steps can help them do just that. Organization structure. Leadership.

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Is Your Customer Service Ready for Gen Zalpha?

CSM Magazine

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? It is used to describe the newest generation of consumers, who were born into an era of instant communication and digital savvy. Who is Gen Zalpha?

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Telecoms: Customers see longer waits for service

Helen Dewdney

Today BT, announced that it will get rid of between 40,000 and 55,000 jobs by 2030. You can just take the matter to the Communication Ombudsman or CISAS ( your provider must be a member of one of these). How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! Want to get better at complaining?

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PCI Pal Launches Open Banking Payments for Contact Centres

CSM Magazine

The new digitally-native payment product, powered by open banking technology, offers consumers the choice to instantly Pay By Bank, authorising payments via their mobile banking app or online banking portal.

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Beyond Profit: The Ascendancy of Brand Purpose in B2B

ECXO

Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. It found that ‘consumers are shifting their spending toward products with ESG-related claims’ People are opening their wallets based on ESG criteria.

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Highly Cited Researchers address the Sustainable Development Goals

Clarivate

The UN identified special considerations for publishers with the release of the SDG Publishers Compact which includes 10 action points that publishers, publishing associations and others can commit to undertaking in order to accelerate progress towards the Sustainable Development Goals by 2030. SDG 1: No Poverty.