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Consumer Loyalty 2030

Peter Lavers

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030).

Loyalty 52
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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles. Research from Deloitte found that 69% of consumers are more likely to buy from a brand that delivers personalized experiences. This is essential, as 77% of consumers expect instant engagement when they contact a business.

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Are you ready for MadTech? 3 tips to help you prepare

ECXO

Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. Complete control enhances trust between brands and consumers and improves engagement and business metrics. Consumers seek relevant relationships with brands – and want control over how their data is used.

Tips 133
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How sustainability is reshaping relationships with consumers and clients

Think Customers

Their report, “ Learning from consumers: How shifting demands are shaping companies circular economy transition ,” stated that 61 percent of consumers would be less likely to buy from companies with poor environmental practices and less than half under the age of 34 would boycott food companies that fail to address environmental concerns.

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Getting Strategic with AI

West Monroe

The new Manufacturing Leadership Council (MLC) study about artificial intelligence , as a part of MLC’s Manufacturing in 2030 Project, reveals that a majority of manufacturers are underway with AI pilot projects in areas such as production, IoT data analysis, preventive maintenance, quality management, and supply chain management.

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Brands Winning Consumer Kudos with Climate Change

NetBase

As climate change’s cataclysmic date with our own humanity looms greater on the horizon, with experts predicting that we have less than 20 years to reverse or limit our own effect on the planet, consumers are becoming increasingly aware of their ability to do good by supporting “green” companies. Consumers’ Climate Concerns.

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The Future of Industrial AI in Manufacturing

West Monroe

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.