Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Strategic Services Global Trend Round-Up: 1st February 2024 Congrats, everyone! Community Aurora 23.12

Social Media 52

Social Media Knowledge Base Report Trends 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

InMoment XI

APRIL 25, 2024

REPORT 2024 Financial Services Online Reputation Benchmarks Report InMoment’s 2024 Financial Services Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the financial service industry — and how these reviews reflect the experiences financial services consumers want to have. Status Labs.

Financial 260

Financial Management Banking Insurance 260

Think Customers

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage. We’ve learned enough now to move toward acting.”

Contact Center 52

Contact Center Analytics Healthcare Trends 52

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! ” Embracing diverse markets for maximum gains enables a holistic and adaptable approach.

CRM 69

CRM Sports Consulting Data 69

BirdEye

MARCH 11, 2024

Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. Want a quick answer to what is the Facebook event cover photo size 2024?

Social Media 59

Social Media Engagement Guidelines Tips 59

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

ChurnZero

JANUARY 4, 2024

Expanded roles and responsibilities: how will customer success evolve in 2024? 2024 will be the year that CS teams create and execute on segment-specific playbooks that combine products, service offerings, and proactive engagements that align to value.” We asked ChurnZero’s industry network of CS experts to weigh in.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. Table of contents How to delete a YouTube account channel in 2024 within 3 minutes? Deleting your YouTube channel in 2024 involves a few simple steps, ensuring your content and personal information are permanently removed.

Social Media 59

Social Media How To Video Data 59

SurveySparrow

MARCH 12, 2024

And not just any tools, but the top 15 of 2024. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. The best website feedback tools in 2024 What should you look for in a website feedback tool? Guess what? Let’s go!

Tools 52

Tools Feedback Analysis Analytics 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Tools 52

Tools Software Marketing Analytics 52

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March. It’s set to be the CX event of the year once more!

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you have not, join us for the marketing event of 2024! 

Conference 52

Conference Connections Case Study CRM 52

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. RELATED ARTICLE What is IVR?

Call Center 59

Call Center Self Service Software Contact Center 59

SurveySensum

FEBRUARY 26, 2024

From how satisfied they are with the tasks to how they feel about communication in the office, the pulse survey covers all the aspects of employee engagement. They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement. What is an Employee Pulse Survey Tool?

Tools 52

Tools Survey Employee Engagement Culture 52

SurveySparrow

FEBRUARY 22, 2024

For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. This consistent engagement keeps your brand on customers’ minds. That’s where analytics and reporting features come into play.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Happy or Not

NOVEMBER 9, 2023

5 predictions for the 2024 holiday season The holiday season is a pivotal time for businesses and consumers alike. Supply chain resilience takes center stage Supply chains will continue to be critical in the 2024 holiday season.

Retail 36

Retail Trends Social Media Sales 36

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Does the alternative offer key features like analytics, customization, and support at a reasonable cost?

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates.

Hospitality 260

Hospitality Call Center Retail NPS 260

InMoment XI

MARCH 27, 2024

To get ahead, your organization must commit to delivering seamless digital experiences, build a strong foundation for automotive reputation management, and invest in technology that will better engage consumers and make every part of the customer journey pain-free, even long before they set foot in your physical locations.

Automotive 260

Automotive Management Social Media Feedback 260

SurveySparrow

FEBRUARY 18, 2024

You can block multiple responses, customize landing pages, and prompt agents for follow-ups, enhancing engagement and response rates. New Technology: Some businesses look for tools with new tech like AI or predictive analytics to understand feedback better. That’s not it. You ask for alternatives, you get alternatives.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

FEBRUARY 28, 2024

We’ve conducted thorough research and curated a list of the top 10 Anonymous Feedback tools that you should surely check out in 2024. This no-cost, online feedback software is specifically tailored to enhance employee engagement, satisfaction, experience & the organization’s growth. month, with a free version available.

Tools 52

Tools Feedback Analysis Survey 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%. It helps you prevent employee turnover, improve engagement, and boost satisfaction.

Tools 52

Tools Feedback Analysis Survey 52

InMoment XI

FEBRUARY 9, 2024

Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. Recently, they’ve started spending more time on the business’ website and engaging on social media. Access 1/16/24 Insider Intelligence.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. AI-Powered Customer Service: An Opportunity, Not a Threat AI is already at work, just like Amazon’s Alexa or SurveySensum’s chatbots providing you with quick answers, analytics predicting your needs, and tailored recommendations to improve your experience.

Trends 52

Trends Self Service Customer Service Chatbots 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

208

208

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. Access 1/3/2024. References Trustmary.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. Harness Predictive Analytics Leverage predictive analytics to foresee customer needs and behaviors.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. At the same time, marketers need sophisticated data analytics to execute personalized, relevant messaging at the speed of a consumer’s interaction with the brand. For more insights, contact us to Request a Demo.

CRM 69

CRM Marketing Social Media Analysis 69

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. Understand Inputs and Outputs People analytics and customer service systems provide countless metrics that can help you assess the balance of efforts vs. outcomes.

Customer Service 59

Customer Service Sports Banking Analytics 59

CSM Magazine

JANUARY 18, 2024

Nina Schick, Generative AI expert Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

Case Study 52

Case Study Groups Conference CRM 52

Optimove

FEBRUARY 28, 2024

Warner will provide his perspective on maximizing Martech investments, exploring generative AI, and enhancing sustainable engagement beyond offers and promotions, to ensure that your marketing spend delivers returns in perpetuity. Join us for this engaging talk and keep your customers engaged.  

Conference 52

Conference Connections B2C Tips 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. This enables you to get analytics reports on your survey campaigns in real-time which will help you to understand and make changes to your campaigns, if necessary.

NPS 52

NPS Net Promoter Score Software Tools 52