TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Blake Morgan

FEBRUARY 1, 2023

In 2023, companies face a difficult crossroads. Inflation has consumers on edge, staffing shortages impact frontline workers, layoffs abound, and technology continues to grow and evolve. That’s why I gathered five crucial trends all CX teams need to know in 2023. Are you feeling the strain of a strange new year?

Trends 111

Trends Customer Experience Consumers Customers 111

TechSee

DECEMBER 12, 2022

Download our Field Service Vision 2023 Report to Learn ore about these topics. A Weak Economic Outlook for 2023. Heading into 2023, service leaders recognize the need to improve both their customer experience and the need for technological innovations to do so. Technology Challenges. Technology Challenges.

Innovation 124

Innovation Customer Centricity Technology Leadership 124

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation? What is the state of automated customer service in 2023? The state of automated customer service in 2023.

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

TechSee

NOVEMBER 7, 2023

Additionally, they wanted to leverage technology that would help avoid unnecessary truck rolls. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team.

Customer Experience 124

Customer Experience Call Center Innovation Social Media 124

InMoment XI

FEBRUARY 6, 2024

Social media is vital for its ability to connect companies with their target audience, enhance brand visibility, facilitate engagement, and provide valuable data for informed decision-making. This broad reach allows you to connect with and nurture potential leads across different demographics and interests. Access 12/27/2023.

Social Media 260

Social Media Marketing Advertising Feedback 260

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

Trends 78

Trends Contact Center Customer Journeys Touchpoint 78

West Monroe

DECEMBER 14, 2022

Government funding, leveraging hydrogen and renewable natural gas, and a portfolio approach with multiple technologies can help keep costs down and meet net-zero goals. Minimum viable products are no longer adequate given the increasing grid connectivity and amount of data utilities have. Download our 2023 Outlook.

Industry 98

Industry Government Transportation Financial 98

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. A few common themes emerged. Joel Passen , co-founder, Sturdy.

Trends 98

Trends Customer Success Chief Customer Officer Customer Journeys 98

BirdEye

SEPTEMBER 1, 2023

You’ll hear from product experts and industry executives as they discuss how businesses can harness the power of AI, improve online reputation, connect with customers more effectively, and enhance the digital customer journey. He is an expert in AI and natural language and holds patents in personalization technology.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

Lithium

JULY 5, 2023

Learn more about how Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. Exploring AI Use Cases in Khoros Communities It is an exciting time for online communities, and we are just at the beginning of exploring how AI technology will impact how we work in communities.

Video 52

Video Trends Analytics Report 52

InMoment XI

MARCH 18, 2024

Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. In light of these challenges, the 2023 Edelman Trust Barometer highlights the growing importance of trust in brand relationships. This will only continue as the technology evolves. Travel Trends 2024. ( [link] ).

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Gainsight

NOVEMBER 16, 2023

That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on the power of technology to help us all have more time for what matters most: each other. Without further ado, let’s dig into five of our top takeaways from Pusle Europe 2023.

Self Service 52

Self Service Touchpoint Conference CRM 52

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Our technology offers tremendous business value.

Connections 52

Connections e-support Customer Experience Financial 52

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM).

Communication 69

Communication Contact Center Return on Investment System 69

Kustomer

APRIL 14, 2023

Demonstrating How Kustomer Delivers Connected Service that Scales & Delights Kustomer recently attended Shoptalk in Las Vegas, NV on March 26-29, 2023. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond. Check out the activations below.

Retail 52

Retail Hotels Leadership Conference 52

2020 Research

APRIL 28, 2023

Sago’s Commitment to Driving Product and Technology Innovation Takes Leap Forward with Leadership Appointments Iselin, NJ—April 26, 2023 – Sago (formerly Schlesinger Group), a leading provider of adaptive, tech-enabled research solutions and platforms, announced two key leadership appointments to further its digital transformation.

Leadership 52

Leadership Technology Innovation Connections 52

Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many ( 55% ) customers have limited their non-essential spending.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI in sales is the process of using Artificial Intelligence technology to assist your sales team in each stage of the sales cycle. This indicates that businesses have much to gain by investing in artificial technologies.

Sales 111

Sales Chatbots Trends Report 111

CSM Magazine

SEPTEMBER 14, 2023

Calabrio , the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. Ventana Research’s Buyers Guide is a quantified, research-based report evaluating technology providers and products. Calabrio is ranked the number one vendor for Reliability and Usability.

Management 59

Management Contact Center Analytics Customer Centricity 59

Strativity

NOVEMBER 28, 2022

There’s a new standard for brands when it comes to authentic engagement, and the challenge they face is this: while more access to technology provides additional data on consumers, the amount of data has evolved to immensity, slowing a brand’s ability to have a complete picture of those consumers. The expectation of a better experience.

Connections 98

Connections Brands Culture Consumers 98

Blake Morgan

JULY 1, 2023

Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways. Here are 100 fresh statistics about the state of customer experience in 2023.

Self Service 59

Self Service Customer Experience Contact Center Chatbots 59

BirdEye

MAY 26, 2023

Important HIPAA compliant scheduling software guidelines Data encryption HIPAA guidelines require that scheduling software tools must provide data encryption protocols to acceptable National Institute of Standards and Technology (NIST) measures, particularly when PHI moves beyond the organization’s internal firewall servers.

Software 98

Software Healthcare Guidelines Insurance 98

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Upcoming Join Khoros at Enterprise Connect , March 27-30th! We’d love to see you at our… Khoros booth, #902 - come for the connections, stay for the prizes up for grabs!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

Gainsight

MAY 3, 2023

At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. Leveraging our Connect Success Platform, VMware allows customers to self-service and self-select their desired business outcomes.

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”

ROI 52

ROI Technology Strategy Return on Investment 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. This mix of technology and human care turns a contact center into a trustworthy place where good conversations happen. Why Outbound Calls Don’t Always Connect?

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

ShepHyken

OCTOBER 6, 2023

In 2023, businesses face unique challenges in understanding and retaining their customer base. In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. Use analytics data to connect with customers through their preferred channels.

Loyalty 60

Loyalty Tools Social Media Loyalty Programs 60

ShepHyken

OCTOBER 9, 2023

Pay attention to number four, which states, “Use technology to complement humans, not as a substitute.” Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! Connect with Shep on LinkedIn. The five ideas in this article are a great place to start.

Customer Service 62

Customer Service Airlines Consumers Video 62

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking Industry Financial ROI 52

BirdEye

SEPTEMBER 26, 2023

AI in healthcare describes the application of artificial intelligence in the healthcare industry using technologies like machine learning, Natural language processing, Generative AI, and other AI programs. This was by using the technology to analyze a patient’s history, determine urgency, and find the best appointment slot with the data.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52