Loyalty technology: Building connections with Salesforce and Mulesoft

Concentrix Catalyst

How does your loyalty technology hold up when creating connected experiences? The post Loyalty technology: Building connections with Salesforce and Mulesoft appeared first on PK.

Connected Insurance: Reality Or Hype?

Forrester - Business Intelligence

I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines.


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Why Technology Won’t Help You Understand Your Customers


Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking!

The Top 4 Credit Union Technology Trends to Watch


With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. The post The Top 4 Credit Union Technology Trends to Watch appeared first on Comm100.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

7 New Technologies to Improve Customer Service in 2021


As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. .

Transform Citizen Connections with Cloud

NICE inContact

The best way of creating this centralized environment is through cloud-based contact center technology. The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation.

Visual Technology in Telecom: Endless opportunities


to fix your internet connection only to have him arrive late and leave with the issue unresolved. The COVID-19 pandemic has fueled the rapid acceleration of technology adoption by some of the world’s largest telecom companies. How Visual Technology in Telecom Works in the Wild.

Technology – Panacea or Tool?

Michelli Experience

Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. His zeal and enthusiasm for all things technology made him well-suited for his specialty but as we talked, it became increasingly clear that he lacked similar respect for the importance of understanding human behavior. In fact, at one point he suggested that “technology will help clean up all the ills of humankind.”.

10 Tips for Connecting with Customers Emotionally

NICE inContact

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. Using first names is a first step, but good CRM data gives agents multiple opportunities to connect with customers based on their previous brand interactions.

5 Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

Join eGain at KMWorld Connect 2021

eGain Blogs

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. What is KMWorld Connect 2021? What is KMWorld Connect 2021?

Episode #20 – Communication Technology Pros and Cons at Work

Russel Lolacher

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. Connect with Brandon on his platforms: Website. The dark side of always being connected.

Why Human Connections Never Go Out of Style

Experience Investigators by 360Connext

Technology invades every part of our lives, both in good and possibly not-so-good ways. As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. In this interview, Rhonda shares how this idea sparks real relationships by connecting in such personal and meaningful ways. The world is fast.

3 Ways Technology Can Build an Emotional Customer Connection


According to Harvard Business Review , companies that connect with consumers’ emotions will not only see a huge payoff in growth and profitability, but in brand awareness and loyalty. Here are 3 ways technology can help. Smarter technology such as AI and chatbots automate the end-to-end customer journey to serve customers faster with accurate information. The post 3 Ways Technology Can Build an Emotional Customer Connection appeared first on SmarterCX.

Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective technology. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience.

Trends in Rail Technology

Connective DX

However, this technology brings a new challenge: threats to cybersecurity present an issue that rail companies must address. In the freight rail industry, automation technology has provided a pathway to improve railway inspection processes.

Pairing Human Connection with Technology: How Jamf Builds Genuine Customer Relationships at Scale


The post Pairing Human Connection with Technology: How Jamf Builds Genuine Customer Relationships at Scale appeared first on Influitive.

Seven technologies to improve customer service in SMBs


Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. involves looking at the end-to-end customer experience and applying technology to each stage of the process. Seven technologies for improving customer service.

How Technology Can Help Humanize Customer Support


Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Technology is making an increasingly significant contribution to customer service.

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Is Technology Your Power Core?

Customer Bliss

With a strong technology power core, you could be far along on the continuum of collecting and using customer data and feedback. Most processes for getting IT funding aren’t comprehensive to the point of seeing how the pieces connect to form the business. There is no glue bringing the silos together to connect the operations. Make information technology a partner in the customer mission.

Guest Post: How Voice Technology Can Improve Customer Service


She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. As new technologies evolve and adapt, modern businesses are finding new opportunities to have engaging, empathetic and efficient conversations with their customers.

Give Customers the Effortless Engagements They Deserve with Upstream Works for Amazon Connect

Upstream Works

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Learn more about Upstream Works for Amazon Connect.

How AI Technologies Can Facilitate the 5G Rollout


The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service.

How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game-changer you’re looking for. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.

Connective DX team members win Sitecore MVP Award

Connective DX

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Connections. 2019 Connective DX.

On Cultivating Meaningful Connections With Customers or Why Technology Is The Path To The Dark Side

Maz Iqbal

What does it take to build a connection between you and your customer? Are they not investing big sums of money on technology? The answer, as lived, is that the way to … Continue reading "On Cultivating Meaningful Connections With Customers or Why Technology Is The Path To The Dark Side". Forget the talk, look at what businesses are actually doing. What are they doing? On what are the folks spending money and effort?

Starting Research On Ambient Technologies And Experiences

Forrester's Customer Insights

There’s a growing set of technologies that sense or control the ambient physical world beyond our screens. Smartphones have geopositioning receivers, gyroscopes, compasses, and barometric pressure sensors so that they can sense location, movement, and weather.

Stay Connected With Customers During Uncertain Times with Calabrio and Amazon


Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity. Stay connected and responsive to customers.

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Power.

Hyper-connected workplaces: how wearable devices could transform sales and service


In a world where technology is increasingly mobile, wearable devices are the obvious next step. Technology that you carry in your pocket is standard – now it’s time for technology that you can wear. Daniel Debow , SVP, emerging technologies, Salesforce, said “wearables are the next phase of the mobile revolution” and at NewVoiceMedia, we couldn’t agree more. Wearables technology still hasn’t achieved an ‘iPhone moment’, where the technology becomes commonplace.

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3 Ways Upstream Works for Amazon Connect Will Improve Your Contact Center

Upstream Works

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity – and it’s all optimized for enterprises.

How to Connect Dialogflow With Facebook Messenger


Implementing the chatbot technology at the early stage will give you a significant benefit over other competitors. The post How to Connect Dialogflow With Facebook Messenger appeared first on Kommunicate Blog.

Uniphore Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™


” “Each year the Technology Fast 500 shines a light on leading innovators in technology and this year is no exception,” said Paul Silverglate , vice chair, Deloitte LLP and U.S. technology sector leader. and connect with us on?

7 Questions Every Company Must Ask When Building an NPS Program

As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.

5 Key Technologies for the Future of Digital Customer Service

NICE inContact

So, when you do integrate digital customer service technology , you’ll want to be thinking about the future of the technology, its agility and flexibility, and the development of your business. By priority, here are 5 key technologies for the future of digital customer service — both in line with technological developments and in terms of growing your business. Connecting customer activities across social networks into one record is key for more personalized service.