Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. So, how can your business win over this growing contingent of experience-focussed customers? Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. However, few had a strategy or even a clue about how to leverage the Web. We did this on the podcast recently.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

ClearAction

JULY 28, 2023

Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! To do this, you need to know how to identify leading indicators of CX that are within each work group’s workflow s.

Customer Experience 62

Customer Experience Chief Customer Officer Groups Fashion 62

BirdEye

SEPTEMBER 1, 2023

You’ll hear from product experts and industry executives as they discuss how businesses can harness the power of AI, improve online reputation, connect with customers more effectively, and enhance the digital customer journey. How has AI impacted how people search for and find information?

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

Gainsight

NOVEMBER 16, 2023

That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. Critically, we also learned from each about how to put those technologies into day-to-day practice to drive incredible customer experiences and outcomes at scale. And how to discover new horizons in our work, as the landscape of our industry changes.

Self Service 52

Self Service Touchpoint Conference CRM 52

TechSee

AUGUST 14, 2023

He grew Call Centre Helper Magazine’s audience from 40,000 visitors a week to well over 100,000, in just a few years, and certainly knows how to create engaging content that keeps people coming back for more! She works with business leaders to work out how to weave the customer into their already established cultures.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Lithium

JULY 5, 2023

Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. You should re-integrate all LinkedIn accounts prior to the end of June to ensure that there are no interruptions in service.

Video 52

Video Trends Analytics Report 52

Comm100

JUNE 6, 2023

A recent survey found that 50% of college students identified their mental health struggles as their top stressor in 2023. Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students.

How To 130

How To Resources Training Meeting 130

Lithium

MARCH 7, 2023

Industry The Metaverse and Online Communities: Khoros 101 - Here we will dive into the role of communities in the metaverse and how the evolution of key community considerations provide emerging opportunities for Brands. Read the report now and learn how to leverage this year's top trends to your advantage. Will you be in Orlando too?

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

ThriveableBiz

APRIL 11, 2023

Here we offer a countdown of 23 actions you can take to navigate through 2023. Recession is an opportunity whatever the economists’ technical definition of a recession, in the tough times of 2023 not all customers will behave the same way. Not in order of importance but a simple map of steps you can take to set yourself up to thrive.

Tips 98

Tips Advertising Touchpoint Social Media 98

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. How does AI improve sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Gainsight

MAY 3, 2023

At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. Leveraging our Connect Success Platform, VMware allows customers to self-service and self-select their desired business outcomes.

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. How to collect and leverage reviews effectively Wondering how to ask for customer reviews ? It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences.

Insurance 111

Insurance Financial Feedback Consumers 111

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking Industry Financial ROI 52

BirdEye

MAY 5, 2023

Networking: Connect with potential clients and partners. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Simply create an account, list your offerings, and connect with potential clients in your area.

Advertising 98

Advertising Automotive Retail Sales 98

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52

ShepHyken

OCTOBER 29, 2023

A Great Way to Get Your Employees to Connect With Customers by John Dijulius ( The DiJulius Group) Most people believe the customer is the one who benefits when the employee makes a personal connection. The FORD idea is a great technique to connect and engage with your best customers and separate yourself from competitors.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

inQuba

JANUARY 27, 2023

Launch 2023 With our most popular resources from the last year! Listen to our discussion with Standard Bank Shyft on how to boost onboarding conversion and enhance customer experiences. Click below so that we can connect with you. Something for you & your crew We’ve done the work so that you don’t need to.

NPS 52

NPS Customer Journeys Banking Metrics 52

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

Knowledge Base 104

Knowledge Base Strategy Examples Meeting 104

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board. 2023 Release 1 has you covered.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

ShepHyken

AUGUST 28, 2023

Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. How do you know what your customers think of you? Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

ShepHyken

JULY 31, 2023

My Comment: I’m always quick to pick up an article that covers how to handle customer complaints. The Forbes YEC has shared twelve ideas on how to handle complaints. The Corona and lime example serves as an excellent metaphor to show how almost any business can consider this type of CX. Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62

Gainsight

APRIL 11, 2023

We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live on May 15. This is our favorite time of the year, and we can’t wait to come together with the CS community and beyond at Pulse 2023 to envision what’s next for our industry.

Leadership 52

Leadership Conference Customer Success Customer Retention 52

NobelBiz

AUGUST 22, 2023

That’s why the NobelBiz Voice Carrier Network stands out – it’s designed to make sure your calls are crystal clear and always connected, with experts to back you up, and all the necessary security measures in place. Why Outbound Calls Don’t Always Connect? Innovation never rests, and neither should your business.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

BirdEye

JUNE 22, 2023

With this blog post, you will learn how to segment your target audience based on the various customer types in the market. And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy.

Case Study 98

Case Study Social Media Loyalty Brands 98

delighted

DECEMBER 13, 2022

As we approach 2023, the Delighted team is busy thinking forward: what projects do we want to tackle, what is our big focus, and what improvements do we want to make to our customer and employee experience programs? Get ideas about how to use Delighted and structure your survey program. What is the Delighted Community?

Connections 52

Connections Management Roadmap Employee Experience 52

Lithium

FEBRUARY 7, 2023

How to build your social media safety net - Marketers have enough challenges right now — brand protection shouldn’t be one of them. In this webinar, we’ll show you how to simplify and streamline brand protection. Webinars & Events Some event areas are limited to Khoros customers only.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

BirdEye

DECEMBER 25, 2023

We will show you step-by-step instructions on how to claim unofficial Facebook pages. Are you looking for a quick way to claim an unofficial Facebook Business Page in 2023? As of December 2023, here’s how you can do it 1. If you’re a Birdeye customer, here’s how to claim your Business Facebook page.

How To 59

How To Social Media Report Management 59

kommunicate

JUNE 2, 2023

Last Updated on June 2, 2023 In today’s digital age, effective communication is key to connecting with your website visitors and enhancing user engagement. The post How To Add A WhatsApp Chat Button To Your Website – A Step By Step Guide appeared first on Kommunicate Blog.

How To 59

How To Connections Communication Engagement 59

BirdEye

MARCH 24, 2023

The best practices for how to do business development may also change. They need to know how to create marketing strategies, develop campaigns, and sales plans to reach targeted audiences. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

SEPTEMBER 13, 2023

How to write the right testimonial questions How to ask for testimonials 30 testimonial questions to ask your customers in 2023 FAQs about testimonial questions Collect social proof with Birdeye What are testimonial questions? This is a very effective way to connect with viewers and convince them to purchase.

Video 59

Video Brands Survey Feedback 59

ShepHyken

MAY 28, 2023

In his words: “No stock can escape the daily gyrations of the market, but when you’ve got a great company that knows how to give its customers exactly what they want—and what they need even if they didn’t know it existed—that’s a stock you can buy into market-wide wide weakness.” Can Customers Tell You How to Run Your Business?

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

ShepHyken

SEPTEMBER 10, 2023

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. Connect with Shep on LinkedIn.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). The correct response is 22,871 thousand square feet.

Knowledge Base 108

Knowledge Base Chatbots Policies Government 108

BirdEye

JANUARY 25, 2024

According to our data: Businesses received an average of 66 new Google reviews per location in 2023. Social media integration Next, connect Birdeye to your business’s social media profiles, such as Facebook, Twitter, or LinkedIn, or others. We’ll break it down by the numbers. Ready to turn your glowing reviews into social buzz?

Social Media 110

Social Media Brands How To Multi-Channel 110

CSM Magazine

OCTOBER 24, 2023

2023 ONE Award Winners Brand Guardian: Support Services Group The ‘Brand Guardian’ , safeguarding and enhancing the brand, was awarded to Support Services Group. Data Explorer: AAA NE The ‘Data Explorer’, knowing how to capitalize on the goldmine of contact centre data, was awarded to AAA Northeast.

Connections 52

Connections Contact Center Analytics Innovation 52

BirdEye

AUGUST 31, 2023

This blog explores how to leverage Facebook Shops to boost revenue faster. How to set up Facebook Shops? How do you tag products on Facebook Shops? Businesses can connect their products via the Shop feature to their Facebook and Instagram accounts to improve exposure across these platforms. How to set up Facebook Shops?

Social Media 59

Social Media e-support Advertising Comparison 59