ShepHyken

MARCH 25, 2024

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. Connect with Shep on LinkedIn.

Loyalty Programs 76

Loyalty Programs Hotels Customer Service Hospitality 76

Horizon CX

APRIL 3, 2023

And if that front-end automated experience isn’t handled effectively and frustrates the caller, they are more than apt to bite the head of the first real person they connect with. What the customer hears while waiting can have a meaningful impact on their perception of the overall call experience.

Contact Center 130

Contact Center Call Center Entertainment System 130

AWS Machine Learning

DECEMBER 21, 2023

Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding. For more information, refer to Amazon Connect Wisdom S3 Sync.

Contact Center 94

Contact Center Call Center e-support Knowledge Base 94