InMoment XI

OCTOBER 18, 2023

By harnessing data analytics , you can gain powerful insights into your customer’s behavior, preferences, and needs. The insights you gain from data analytics can shape your strategies, drive improvements, and steer your business in the right direction.

Customer Experience 260

Customer Experience ROI Return on Investment Financial 260

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. Read the full Fall 2023 Online Reputation Management Grid® Report here. Also, it has great analytics and listing services for citations and directories. 96% would recommend Birdeye.

Report 110

Report Management Comparison Feedback 110

Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

Trends 78

Trends Contact Center Customer Journeys Touchpoint 78

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. InMoment is the first experience company to extend customer insights, analytics, and action across the complete customer lifecycle. Forrester Research, Inc.

Analytics 260

Analytics B2B Guidelines Software 260

Lithium

OCTOBER 3, 2023

Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! Marketing Announcement: LinkedIn Followers by Industry Update The API supporting the LinkedIn Followers by Industry widget has been updated to match the industry breakdown found in native analytics.

Analytics 52

Analytics B2C Social Media Report 52

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. Your options for CDP-led orchestration.

Conference 52

Conference Connections B2C Tips 52

West Monroe

DECEMBER 14, 2022

Data and analytics. Minimum viable products are no longer adequate given the increasing grid connectivity and amount of data utilities have. 2023 Outlook: The Future of the Energy & Utilities Industry. Download our 2023 Outlook. It is a matter of national security. get the report.

Industry 98

Industry Government Transportation Financial 98

Lithium

JULY 5, 2023

Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. You should re-integrate all LinkedIn accounts prior to the end of June to ensure that there are no interruptions in service.

Video 52

Video Trends Analytics Report 52

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them. What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

CSM Magazine

SEPTEMBER 14, 2023

Calabrio , the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The 2023 report ranks 12 vendors offering products that address the key elements of agent management, including quality management, workforce management, interaction analytics, and performance coaching.

Management 59

Management Contact Center Analytics Customer Centricity 59

Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many ( 55% ) customers have limited their non-essential spending.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. On the other hand, AI-driven sales analytics tools consider complex algorithms and data sets for a more accurate outlook. Sales analytics tools make your company efficient and successful. Table of contents What is AI in sales?

Sales 110

Sales Chatbots Trends Report 110

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking Industry Financial ROI 52

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! Available On-demand Leveraging Smart Views: Advanced Product Webinar Smart Views are advanced filters that Care users can leverage in Agent, Manage, and Analytics. Aurora Product Connect: Badges We’ve been researching and developing the next iteration of Badges for Aurora.

Entertainment 52

Entertainment Social Media Analytics Brands 52

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. 2023 will be all about customer lifecycle management (CLM). Top 5 UC Predictions for 2023.

Communication 69

Communication Contact Center Return on Investment System 69

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Additionally, Trustpilot’s analytics offer insights into customer sentiment and behavior. The post Top 16 insurance review sites to boost your business in 2023 appeared first on Birdeye Customer Experience Management.

Insurance 110

Insurance Financial Feedback Consumers 110

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board. 2023 Release 1 has you covered.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

BirdEye

MAY 26, 2023

Ensure your institution or practice is compliant with its HIPAA requirements in 2023 when you implement any of these software solutions. Kareo’s online scheduling features include appointment management, medical billing, analytics, secure messaging, appointment reminders, and controls to protect patient data.

Software 98

Software Healthcare Guidelines Insurance 98

Clarivate

JULY 24, 2023

Biopharma and medtech brands made up a dozen of the Clarivate Top 100 New Brands for 2023, as the life science industries continued to show a muscular approach to protecting their intellectual property. Learn more about the broader Clarivate connected data and solutions offerings for the life sciences here.

Brands 52

Brands Report Analytics Consumers 52

CSM Magazine

OCTOBER 24, 2023

2023 ONE Award Winners Brand Guardian: Support Services Group The ‘Brand Guardian’ , safeguarding and enhancing the brand, was awarded to Support Services Group. Analytics Architect: Paychex The ‘Analytics Architect’ , using data to bring vision to life, was awarded to Paychex.

Connections 52

Connections Contact Center Analytics Innovation 52

Clarivate

DECEMBER 7, 2023

According to the Gartner report, “By 2025, R&D organizations that use IP analytics to conduct continuous technology intelligence will be 80% more likely to outperform direct competitors in revenue growth.” Enriched Clarivate data and embedded analytics help users easily uncover actionable insights and create custom reports.

Software 59

Software Report Management Marketing 59

BirdEye

MAY 5, 2023

Networking: Connect with potential clients and partners. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Even free ads require strategy, work, and analytics. Can I run Google Ads for free?

Advertising 98

Advertising Automotive Retail Sales 98

Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. The Connection Between Product Experience and Net Revenue Retention. Product Analytics. Getting to Know the “Real” User With Behavioral Analytics. Product Experience .

Resources 52

Resources Roadmap eBook Analytics 52

SurveySensum

OCTOBER 9, 2023

There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. Analytics and Data Handling Robust analytics and data handling are essential as they provide valuable insights into user behavior, trends, and areas for improvement. user/month 4.4 (5)

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySparrow

MAY 24, 2023

It’s 2023, and creating forms is now more important than ever, be it online or offline. In this blog, we’ll explore some of the top 123 Form Builder alternatives for 2023 and how they can help you maximize your form creation hassle-free. Integrations: Seamlessly connect your survey data with other systems and workflows.

CRM 52

CRM Survey Analytics Report 52

Magellan Solutions

SEPTEMBER 6, 2023

Through its API, ChatGPT boasts easy platform connectivity. No matter where customers connect, it delivers uniform and coherent interactions. It offers distinctive, human-like experiences that connect with your customers. ChatGPT offers a variety of applications, from customer assistance to content creation.

Chatbots 98

Chatbots Customer Engagement Tools Engagement 98

AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). billion for 2021, 2022, and 2023. billion, $6.1 billion, $6.1

Knowledge Base 106

Knowledge Base Chatbots Policies Government 106

NobelBiz

AUGUST 22, 2023

That’s why the NobelBiz Voice Carrier Network stands out – it’s designed to make sure your calls are crystal clear and always connected, with experts to back you up, and all the necessary security measures in place. Why Outbound Calls Don’t Always Connect? Innovation never rests, and neither should your business.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

BirdEye

MARCH 24, 2023

Analytical skills : A manager should have a good understanding of data analysis and interpretation to identify opportunities, assess risks, and make informed decisions. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Use LinkedIn analytics to track your engagement and reach.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySparrow

JUNE 19, 2023

It’s intuitive, straightforward, and packed with robust analytics tools. Use built-in templates, customize layouts, and dive into detailed analytics. Zoho Survey: The Analytics Ace If you’re someone who loves diving deep into data, Zoho Survey might be your pick. Get ready to be an analytics ace with Zoho Survey!

Analytics 52

Analytics Survey Chatbots Tools 52

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Intercom Intercom is a conversational relationship platform, helping businesses connect with customers on their website, within their apps, and via email.

Software 182

Software Chatbots Customer Service Knowledge Base 182

BirdEye

MARCH 15, 2023

In 2005, only 7% of American adults were using social media , while in 2021, around 70% use social media to connect. Source: eMarketer Social media platforms have made it easier for people to connect with family and friends, share interests, and engage with content. However, not all social media platforms are created equal.

Social Media 52

Social Media Data Entertainment Groups 52

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! VoIP systems utilize existing internet connections, eliminating the need for costly new hardware.

Contact Center 105

Contact Center Call Center Self Service System 105

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” For example, unified data bridges the gap between sales and CS teams.

Report 91

Report Trends Customer Success Self Service 91