Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Brands delivered in 2018, rolling out augmented reality initiatives for everything from increasing buyer confidence to teaching new skills.

Trends 88

Trends Customer Experience Retail Conference 88

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Published on: January 09, 2019. The importance of trust to customer experience in 2019 Consumers are becoming more and more demanding, but what really makes them tick?

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

ShepHyken

DECEMBER 31, 2018

19 Customer Experience resolutions for 2019 by Customer Guru. Customer Guru) As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. 2019 AI Outlook: Is Customer Service The New Marketing? Here are my top five picks from last week. by Puneet Mehta.

Customer Service 97

Customer Service Touchpoint Customer Centricity Customer Service Training 97

Optimove

FEBRUARY 13, 2020

So, traditionally we wait with celebrating our own year in numbers for February (check out some previous year in reviews, start with 2017 and 2018 ). So now, without further ado, we present you with the 2019 Optimove Year in Review. In 2019, we have seen another increase in various key performance indicators. What Lies Ahead.

CRM 52

CRM Comparison Communication Groups 52

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

NetBase

AUGUST 1, 2019

Is your brand doing everything it should be to capture the EMEA market? Our 2019 EMEA Social Media Market Survey Report answers that question, and more. It presents findings from a comprehensive survey of 588 senior EMEA marketers, sharing what they’re doing to get and stay ahead of competitors, and how you can do the same.

Social Media 53

Social Media Report Survey Marketing 53

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Helen Dewdney

SEPTEMBER 22, 2020

The FCA found in 2018 that some 6 million policyholders were paying high or very high margins over and above an average premium. The FCA has published a 31-page report on the insurance market and finally (two years later!) In a statement made in September 2018 the FCA said. “In If the proposal goes ahead it is estimated that £3.7

Insurance 91

Insurance Marketing Policies Consulting 91

ShepHyken

NOVEMBER 12, 2018

CMO) Most marketing theory was established in the context of stable employment relationships. From front-line staff to marketing strategists and brand managers, employees generally enjoyed job security with classic benefits such as superannuation plans, stable income streams, employment rights, training, sabbaticals and long-service leave.

Customer Service 90

Customer Service Effort Score Customer Service Training Marketing 90

NetBase

MARCH 4, 2019

And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses. Consumer Marketing Opportunities & Challenges. Brand Marketing at Its Best. Incredible.

Report 89

Report Social Media Advertising Ecommerce 89

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. And what better way of doing this than exploring the 2019-20 Contact Babel UK Contact Centre Decision-Makers’ Guide , sponsored by Enghouse Interactive.

Self Service 75

Self Service Customer Service Social Media NPS 75

QuestionPro Audience

DECEMBER 14, 2017

Although bitcoin is forecast to grow even more in 2018, the cryptocurrency market makes many economists uneasy, and there are predictions of a bubble ahead. NASDAQ plans to launch bitcoin futures in 2018, which is expected to prompt a flurry of interest from established fund managers. . by the middle of 2019.

Government 247

Government Conference Banking Consumers 247

Centercode

JUNE 12, 2023

Hundreds of professionals from over 350 companies participated in the 2018 Customer Validation Industry Survey (thanks!). It makes sense considering that conducting market research, interviewing users, and prioritizing product features fall within the product management wheelhouse.

Management 52

Management Survey Industry Customers 52

SurveySparrow

OCTOBER 10, 2019

Dreamforce 2019 is round the corner and we can’t keep calm! Here’s an article that has the answers to all your questions concerning Dreamforce 2019. Here’s an article that has the answers to all your questions concerning Dreamforce 2019. Our team from SurveySparrow will be present at Dreamforce 2019! Yes, we do too!

Conference 73

Conference Course Hotels Innovation 73

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. In this post, we will share a few reflections on the successes and failures of customer journeys from 2018 and four key customer journey predictions for the new year.

Customer Journeys 45

Customer Journeys Analytics Trends Customers 45

Maru Group

JANUARY 8, 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Falling out of love with discounting.

Customer Experience 56

Customer Experience Retail Customers Brands 56

Forrester's Customer Insights

NOVEMBER 8, 2018

Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes.

Strategy 55

Strategy Marketing Technology Customer Experience 55

Confirmit

JANUARY 2, 2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 2018 seemed to hit another level. What does this mean for CX’s most established cousin, Market Research?

Course 64

Course Customer Voice Industry Survey 64

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Forrester's Customer Insights

JULY 5, 2018

At the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012. In our just published report, “US Tech Market Outlook For 2018 And 2019: Cloud Powers Tech Spend To 6% Growth And Software To 8% Growth,” we can provide strength in all tech budget […].

Marketing 24

Marketing Software Report Telecommunications 24

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty. Share this page on: Tweet.

Consumers 71

Consumers Brands Social Media Measurement 71

ShepHyken

DECEMBER 3, 2018

Retaining your most favorable customers is the best survival skill your business needs to fight churn and defy all odds in the market. How to improve customer experience: 2019 trends, strategy, & examples by David Peralta. The post 5 Top Customer Service Articles for the Week of December 3, 2018 appeared first on Shep Hyken.

Customer Service 102

Customer Service Retail Airlines Social Media 102

transcosmos Information Systems

MARCH 5, 2019

The state of outsourcing in the global setting from 2016 to 2018. The global market size of outsourced services in 2018 is at $85.6 IT Outsourcing Statistics 2017/2018 ). Spain and Australia were two other key outsourcing markets. of the total Asia-Pacific market. The global market for BPO will reach $262.2

Insurance 75

Insurance Financial Technology Industry 75

ShepHyken

DECEMBER 24, 2018

Future CX: Tips for 2019 digital marketing success by Stuart Banbery. CustomerThink) Creating powerful online customer experiences and marketing ROI by harnessing emotional connections with customers is key and here are some key take-outs for everyone to consider for 2019 success. Follow on Twitter: @Hyken.

e-support 89

e-support Customer Service Loyalty Data 89

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Mark Hurd, CEO, Oracle at Modern Customer Experience 2019. Stefan Thomke, MIT Sloan Management Review.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 111

Trends Marketing Social Media Advertising 111

CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. The post 5 Top Customer Service Articles for the Week of September 23, 2019 appeared first on Shep Hyken. My Comment: You want happy customers?

Customer Journeys 100

Customer Journeys Customer Service B2B Social Media 100

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! Jumping right in, let’s kick it off strong with some stats from the report that offer amazing potential: According to Investopedia, The CPG industry is one of the largest industries in North America, with average annual revenue in 2018 exceeding $2 Trillion dollars!

Social Media 52

Social Media Report Consumers Industry 52

Chadwick Martin Bailey

DECEMBER 26, 2018

Before we turn the page to 2019, here’s a look at some of our top-performing blog posts from 2018: “What’s in a Name?”. September 2018 marked the one-year anniversary of joining the ITA Group Family. We look forward to sharing more insights, tips, and trends in 2019. It's been a busy and exciting year at CMB!

Healthcare 49

Healthcare Groups Financial Tips 49

Chattermill

SEPTEMBER 16, 2018

US Open 2018: Can Amazon Ace Live Sports Broadcasting? on 17 Sep 2018. Amazon US Open 2018. The 2018 US Open came to a close this past Sunday. After securing 20 matches a season of Premier League football from 2019-2022, the company has set its sights on the brutal arena of live sportscasting for the long term.

Sports 53

Sports Customer Centricity Feedback Marketing 53

Eptica

DECEMBER 5, 2018

Date: Wednesday, December 5, 2018 Author: Olivier Njamfa - CEO & Co-Founder The importance of trust to customer experience in 2019. Published on: December 05, 2018. As brands look towards 2019, the customer landscape and what is important to consumers is changing. Share this page on: Tweet.

Customer Experience 77

Customer Experience Self Service Consumers Social Media 77

Experience Investigators by 360Connext

OCTOBER 17, 2018

We aim for an exceptional “journey” for our customers but are only referring to marketing. And, yes, perhaps the winning buzzword for 2018, transformation, made it to my top 3, as well. I’m really excited to be a part of Customer Contact Week as they celebrate 20 years in 2019! ” @jeanniecw”].

Leadership 283

Leadership Culture Customer Centricity Report 283

NetBase

MAY 2, 2019

What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions. On the more traditional side, agencies like Octagon use netnography to find celebrity influencers in the entertainment sports marketing space. The post Using Netnography in 2019 to Engage & Convert appeared first on NetBase.

Engagement 71

Engagement Entertainment Sports Social Media 71

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

Qualtrics

JANUARY 16, 2019

The market research industry is evolving. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry.

Conference 28

Conference Marketing Case Study Analytics 28