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Best Customer Experience Books of 2018 and What to Look Out for in 2019

eglobalis

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.

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Forrester Report on the State of Customer Analytics 2018

CloudCherry

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This report looks at what worked in 2018 in customer analytics and measurement.

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What You Need to Know to Reduce Customer Effort in 2019

Experience Investigators by 360Connext

What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective.

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Good bye to a wonderful 2018! Hello to a fabulous 2019!

Wired and Dangerous

As 2018 draws to a close, it is time to reflect on all of the good that came from the past year and to express our sincere gratitude to all of those who helped make the year the very best it could be. Resolve to break your negative habits in 2019 and approach every day with an attitude of gratitude. Thank you!”. Choose Your Path.

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19 Customer Experience resolutions for 2019

Customer Guru

As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. The post 19 Customer Experience resolutions for 2019 appeared first on Customer Guru. The post 19 Customer Experience resolutions for 2019 appeared first on Customer Guru.

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A Look Back at Dreamforce 2018

GetFeedback

Dreamforce 2018 was a blast from start to finish. Looking forward to seeing you all at Dreamforce 2019! The post A Look Back at Dreamforce 2018 appeared first on GetFeedback Blog. Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. The countdown has begun.

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2019 predictions for ambitious contact centres

Vonage

The final prediction for 2018 is that contact centres will start to embrace emotion management as a leadership discipline. The tenth was simply an acknowledgement that some teams will have such a full agenda of their own making that none of the ones mentioned here, make it onto their 2019 action plan.