Experience Investigators by 360Connext
DECEMBER 17, 2014
The best organizations spend plenty of time considering how to deliver exceptional experiences. As we face the new year, I thought it would be fun to give you 15 ideas that might help you rock 2015 in a rapid fire way. Do they to reflect a customer-centric culture? Tackle those trickiest touchpoints in 2015.
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered.
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CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered.
Horizon CX
APRIL 1, 2024
These characteristics may include: Customer-centric culture: The organization has a culture that is obsessed with the customer and focused on meeting their needs. Back in 2015, MaritzCX conducted a revealing study that shed light on the state of CX maturity across industries.
Wired and Dangerous
MAY 5, 2021
12][13] As part of the United Nations treaty both nations decided to establish stronger cultural ties.[14] 14] Added both nations agreed to honour each other’s cultural heritage and promote cultural ties in each other’s countries.[14] There is a generation who are missing out massively! As of 2011, no U.S.
Beyond Philosophy
DECEMBER 11, 2014
One of the most influential factors on your Customer Experience is your company culture. Most companies might understand the concept, yet still engage in activities that influence company culture in a way that hurts the Customer Experience. This norm creates a culture where avoiding interaction with the Customers is acceptable.
Customer Bliss
JANUARY 17, 2019
When Lisa moved from her initial VP role into that of the CCO role much later in 2015/16, she reported directly to the CCO, who told her that this was her opportunity to tell the story of the customer better. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.
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