2015 Culture Customer Focused How To 
Beyond Philosophy
DECEMBER 11, 2014
One of the most influential factors on your Customer Experience is your company culture. Most companies might understand the concept, yet still engage in activities that influence company culture in a way that hurts the Customer Experience. You have no definition of what your culture is for the organization.
Beyond Philosophy
DECEMBER 4, 2014
Is the process designed for the good of the Customer or was it designed for the good of the company? In my experience, the latter is more likely than the former, leaving most organizations with a process lacking a customer focus. Creating a Customer-Focused Process. How to Make or Break Your Customer Experience.
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Customer Bliss
JANUARY 17, 2019
Since she didn’t have much Netspend customer data at the time, she included the information that she did have in order to support the case. Lisa is a customer-focused business leader using her experience across operations, marketing, communication, and business development to drive change. CustomerExperience #CX Click To Tweet.
TechSee
JUNE 16, 2022
His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. Follow on LinkedIn.
Provide Support
FEBRUARY 9, 2016
People who work in your company create the atmosphere your customers feel when they interact with your team. Well trained and friendly employees will always provide high quality customer service, but how to achieve this? The task of creating a customer focused culture is not as easy as it seems to be.
ijgolding
OCTOBER 3, 2016
What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. Starting an organisations Customer Experience transformation is hard – something I have written about in the past.
Beyond Philosophy
NOVEMBER 18, 2014
Or they might have several channels that interact with Customers, but they are separate and many times conflicting. What channels are available to Customers and how are they selected? Companies that lack a Customer focus often only have one channel they dictate the Customer uses.
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