Topics for Blog Authors

MaritzCX

Hi MaritzCX creators of awesome, We at the CX Café blog need some help. We’ve come up with some really cool ideas for blog posts, but we need to get them written. Please take a look below at the topics and titles we’ve suggested, and let us know (at cxcafeteam@maritzcx.com) if any of them catch.

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Topics for Blog Authors

MaritzCX

Hi MaritzCX creators of awesome, We at the CX Café blog need some help. We’ve come up with some really cool ideas for blog posts, but we need to get them written. Please take a look below at the topics and titles we’ve suggested, and let us know (at cxcafeteam@maritzcx.com) if any of them catch.

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All you need to know about product recalls

Helen Dewdney

The “ General Product Safety Regulations 2005 ” dictates that manufacturers must make arrangements for the collection and/or return of the product for destruction from consumers who have purchased the product. Complaining General complaints Uncategorized Consumer Rights Act 2015 Electrical Safety Council FSA General Product Safety Regulations 2005 Sale and Supply of Goods Act 1994 The Consumer Protection Act 1987 Trading Standards recall list TSI Vehicle and Operator Services Agency (VOS

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). 2005).

Do Your Customers Experience Your Values?

Wired and Dangerous

When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. High Point University is a private college in High Point, North Carolina.

A Guide to Automation: Month-End Close

Circular Edge

2005: Mike is working at ABC Realty, a real estate investment trust. A lot has changed since 2005 making the above possible with technological advancements and successful cloud computing. He is responsible for closing the accounting period for his 100+ companies in different regions with various closing schedules every month.

Magellan Solutions Celebrates 13th Anniversary, Hits New Milestone

Magellan Solutions

Magellan Solutions started its formal operations as an inbound call center in August 2005, two years after it was registered with the Philippine Securities and Exchange Commission.

2018 Oscars: Will Women Tune In?

QuestionPro Audience

A film with a female perspective hasn’t won Best Picture since Million Dollar Baby in 2005; four of the nine movies nominated for Best Picture this year have a female perspective. The 2018 awards season comes to an end this Sunday at the 90th Academy Awards.

46 Fascinating and Incredible YouTube Statistics

Brand Watch

The domain name “YouTube.com” was activated on February 14, 2005. The first YouTube video was uploaded on 23 April 2005. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later.

Video 75

Bureau Veritas ISO 27001 Certification (Press Release)

Magellan Solutions

The ISO/IEC 27001:2005 Certification is a showcase of Magellan’s overall strategy to ensure that its call center and BPO services comply with the highest international and regional standards, and that its services are based on globally accepted standards and protocols. Sticky Post (Feature).

Best of the Podcast 2018: Build Power Moments in Your Customer Experience

Customer Bliss

One proud geeky moment for Dan was his victory in the 2005 New Yorker Cartoon Caption Contest, beating out 13,000 other entrants. “Our lives as human beings are made up of moments,” said Dan Heath in my interview with him earlier this year.

Five Low-Cost Ways To Improve Your Customer Service And Customer Experience

Micah Solomon

Perhaps in 2005 it was okay to take 24 hours to respond to a customer email. [Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Here are three ways to reach Micah: email, chat, web).

The #CX Perception Gap

CX Journey

There’s this thing called the customer experience perception gap ; it was uncovered by Bain back in 2005, and they referred to it as a "delivery gap." Remember that this was 2005. Image courtesy of Pixabay I originally wrote today's post for CallidusCloud.

It’s Time To Improve Employee Experience For Remote Workers

Forrester's Customer Insights

The number of regular work-at-home employees has grown 115% since 2005, and 40% […]. Remote workers are here to stay. Are you willing to embrace them? Today, we’re excited to announce the publication of our latest report on the state of remote working, which focuses exclusively on creating a better experience for employees who primarily work-from-home. age of the customer

The Employee Experience: Tackling Work-Life Balance with Top Execs

Smarter CX

It wasn’t until Bob Weiler , who met Paula in 2005, read a draft of the book did they consider this might not be exclusively for women. The SmarterCX team recently attended an Oracle Women’s Leadership (OWL) panel featuring co-authors Paula Brown Stafford and Lisa T.

Winning a Confirmit ACE Award - Bupa Global

Confirmit

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. In this video, James Elliot, Bupa Globa l talks about winning a 2018 Confirmit ACE (Achievement in Customer Excellence Award) Award.

Video 52

Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic

Michelli Experience

In 2005, W. Often entrepreneurs reach out to me to discuss “customer-centricity” and the likely viability of their innovative products or services.

From Gen Z to the Silent Generation: How Consumers Are Tackling Holiday Shopping This Year

Smarter CX

The rise of the online holiday shopping experience even lead to the introduction of Cyber Monday –Black Friday’s digital counterpart–in 2005. Holiday traditions like Black Friday continue to engage shoppers across generations.

Magellan Solutions joins FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016

Magellan Solutions

Since 2005, Magellan Solutions has been giving superior-quality contact center and other business process outsourcing (BPO) services to onshore and offshore companies.

Augmented Service

Customer Enthusiast

Amazon has been an early adopter of this practice beginning in 2005 with the release of Amazon Prime, a paid subscription service that gives users access to free two-day delivery (one-day in some areas), streaming music and video, and other benefits.

Video 61

THIS is More Important Than Your Customers! - Frank Reactions

Tema Frank

You might want to also check out this article I wrote way back in 2005, but still applies today, about employee surveys. Jeff Polovick, founder of the Driving Force, believes that great customer experience starts with great employee experience.

Survey 197

CX Journey™ Musings: Skill Trumps Passion (or Does It?)

CX Journey

Cal's take on this is interesting, and his advice is that, if you want a meaningful career, look to Steve Jobs and do what he did, not what he said (in his Stanford graduation speech in 2005).

Video 189

Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009.

The Most Wonderful Time of the Year? Black Friday Shopping is Here

QuestionPro Audience

Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster.

What #CX Professionals Wanted to Know in 2018

CX Journey

The #CX Perception Gap There’s this thing called the customer experience perception gap; it was uncovered by Bain back in 2005, and they referred to it as a "delivery gap." Image courtesy of Pixabay What was on the minds of CX professionals in 2018?

ROI 104

Exploding Samsung Galaxy Note 7 – What are your rights in the UK?

Helen Dewdney

Under the General Product Safety Regulations 2005, manufacturers are obliged to do as much as is practicably possible to inform customers about a problem. Press release 8th November 2016.

How to Add a Google My Business Restaurant Menu

ReviewTrackers

In 2005 only 35 percent of customers went online to look at a menu. One of the ways you can optimize an online business listing is by adding a Google My Business (GMB) restaurant menu.

How to Add a Google My Business Restaurant Menu

ReviewTrackers

In 2005 only 35 percent of customers went online to look at a menu. One of the ways you can optimize an online business listing is by adding a Google My Business (GMB) restaurant menu.

Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO

Magellan Solutions

Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry.

Nudges: Make Sure Yours Work!

Beyond Philosophy

Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.”

Nielsen’s Lynda Clarizio shares her perspective on the evolving media landscape

Vision Critical

After 15 years at AOL, her next big decision was to raise her hand to become president of one of AOL’s subsidiaries, Advertising.com, in 2005. “It

Fizzback is Now a Part of NICE!

Customer Interactions

For me was it early 2005 when I recognized the dramatic changes ahead for customer service, and asked whether we could build a business we could be proud of, around this problem. We all have pivotal moments in our lives. Fizzback was born as we started to look in detail at the issue. Traditionally the industry measured and monitored satisfaction of customers with very small samples, very slowly and without getting at the root causes of issues.

Howard Schultz: A Leader, A Teacher, and An Inspiration

Michelli Experience

As best I can remember I first met Howard Schultz in 2005 during work with Starbucks that led to the publication of my first of two books about the company, The Starbucks Experience.

Magellan Solutions joins FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016

Magellan Solutions

Since 2005, Magellan Solutions has been giving superior-quality contact center and other business process outsourcing (BPO) services to onshore and offshore companies.

Health care mergers and acquisitions: Why patients and employees should come first

Vision Critical

When Procter & Gamble acquired Gillette in 2005, for instance, both companies focused on consumer needs, relying on each other’s strengths and expertise to deliver more innovative products to the market.

Why You Should Collect Your Customers’ Digital Profiles

Martin Hill-Wilson

From six in ten in 2005 to almost nine in ten today. People in the UK spent an average of 20 hours and 30 minutes online each week in 2014, over double the amount in 2005. From 30 minutes in 2005 to nearly two and a half hours in 2014. OK, this post has an interesting origin.

Why Customer Delight Is the Wrong Strategy

Comm100

In 2005, Bain & Company surveyed 362 firms. Does customer delight lead to customer loyalty?

What do I Need to Know to Create a Knowledge Base?

Comm100

However, company perception of phone support can be biased since 80% of companies believe that they deliver stellar customer support while only 8% of the customers agree, according to a 2005 survey by Bain & Company. A knowledge base is a great way of communicating with customers.

Transform or Die! Business Transformation is No Longer Optional

ijgolding

The business I was recruited by in 2005 was called ‘Littlewoods’. We live in a business world full of disruption. Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore the rapid pace of change facing us all.

Using consumer insight for rebranding: Q&A with Price Chopper’s Sam Trimboli

Vision Critical

Since then (2005), I’ve held different positions in customer service and marketing, both in-store and at head office. Founded in 1932, the New York-based grocer Price Chopper (known as Market 32 in some regions) operates 135 stores in the American Northeast.