Topics for Blog Authors

MaritzCX

Hi MaritzCX creators of awesome, We at the CX Café blog need some help. We’ve come up with some really cool ideas for blog posts, but we need to get them written. Please take a look below at the topics and titles we’ve suggested, and let us know (at cxcafeteam@maritzcx.com) if any of them catch.

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Topics for Blog Authors

MaritzCX

Hi MaritzCX creators of awesome, We at the CX Café blog need some help. We’ve come up with some really cool ideas for blog posts, but we need to get them written. Please take a look below at the topics and titles we’ve suggested, and let us know (at cxcafeteam@maritzcx.com) if any of them catch.

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All you need to know about product recalls

Helen Dewdney

The “ General Product Safety Regulations 2005 ” dictates that manufacturers must make arrangements for the collection and/or return of the product for destruction from consumers who have purchased the product. Complaining General complaints Uncategorized Consumer Rights Act 2015 Electrical Safety Council FSA General Product Safety Regulations 2005 Sale and Supply of Goods Act 1994 The Consumer Protection Act 1987 Trading Standards recall list TSI Vehicle and Operator Services Agency (VOS

How ESPN Built a World-Class Customer Service Team From Scratch

StellaService

In 2005, Micah Citti received an offer he couldn’t refuse. Micah had begun his career in the early ‘90s as a customer service agent. He eventually worked his way up […]. The post How ESPN Built a World-Class Customer Service Team From Scratch appeared first on Stella Connect.

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). 2005).

Do Your Customers Experience Your Values?

Wired and Dangerous

When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. High Point University is a private college in High Point, North Carolina.

Innovative Service: Serving Your Values

Wired and Dangerous

When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. High Point University is a private college in High Point, North Carolina.

3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Here are a few of the key events: April 2005: YouTube launched. I’m often asked why companies invest in customer experience — and when this whole customer craze started in the first place. The short answer to the why question is that CX drives financial success.

A Guide to Automation: Month-End Close

Circular Edge

2005: Mike is working at ABC Realty, a real estate investment trust. A lot has changed since 2005 making the above possible with technological advancements and successful cloud computing.

2018 Oscars: Will Women Tune In?

QuestionPro Audience

A film with a female perspective hasn’t won Best Picture since Million Dollar Baby in 2005; four of the nine movies nominated for Best Picture this year have a female perspective. The 2018 awards season comes to an end this Sunday at the 90th Academy Awards.

Magellan Solutions Celebrates 13th Anniversary, Hits New Milestone

Magellan Solutions

Magellan Solutions started its formal operations as an inbound call center in August 2005, two years after it was registered with the Philippine Securities and Exchange Commission.

Bureau Veritas ISO 27001 Certification (Press Release)

Magellan Solutions

The ISO/IEC 27001:2005 Certification is a showcase of Magellan’s overall strategy to ensure that its call center and BPO services comply with the highest international and regional standards, and that its services are based on globally accepted standards and protocols. Sticky Post (Feature).

A Guide to Automation: Month-End Close

Circular Edge

2005: Mike is working at ABC Realty, a real estate investment trust. A lot has changed since 2005 making the above possible with technological advancements and successful cloud computing. He is responsible for closing the accounting period for his 100+ companies in different regions with various closing schedules every month.

The #CX Perception Gap

CX Journey

There’s this thing called the customer experience perception gap ; it was uncovered by Bain back in 2005, and they referred to it as a "delivery gap." Remember that this was 2005. Image courtesy of Pixabay I originally wrote today's post for CallidusCloud.

Is Your Decision-Making Approach Holding Back CX?

Daniel Group

Organizational Development and the Strengths Revolution: A Guide to Leading Change and Transformation, Wiley and Son, 2005). A good friend and client sent an email last week with links to information about “appreciative inquiry (AI).”

It’s Time To Improve Employee Experience For Remote Workers

Forrester's Customer Insights

The number of regular work-at-home employees has grown 115% since 2005, and 40% […]. Remote workers are here to stay. Are you willing to embrace them? Today, we’re excited to announce the publication of our latest report on the state of remote working, which focuses exclusively on creating a better experience for employees who primarily work-from-home. age of the customer

Five Low-Cost Ways To Improve Your Customer Service And Customer Experience

Micah Solomon

Perhaps in 2005 it was okay to take 24 hours to respond to a customer email. [Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Here are three ways to reach Micah: email, chat, web).

Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic

Michelli Experience

In 2005, W. Often entrepreneurs reach out to me to discuss “customer-centricity” and the likely viability of their innovative products or services.

Best of the Podcast 2018: Build Power Moments in Your Customer Experience

Customer Bliss

One proud geeky moment for Dan was his victory in the 2005 New Yorker Cartoon Caption Contest, beating out 13,000 other entrants. “Our lives as human beings are made up of moments,” said Dan Heath in my interview with him earlier this year.

Magellan Solutions joins FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016

Magellan Solutions

Since 2005, Magellan Solutions has been giving superior-quality contact center and other business process outsourcing (BPO) services to onshore and offshore companies.

CX Journey™ Musings: Skill Trumps Passion (or Does It?)

CX Journey

Cal's take on this is interesting, and his advice is that, if you want a meaningful career, look to Steve Jobs and do what he did, not what he said (in his Stanford graduation speech in 2005).

Video 189

Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009.

Winning a Confirmit ACE Award - Bupa Global

Confirmit

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. In this video, James Elliot, Bupa Globa l talks about winning a 2018 Confirmit ACE (Achievement in Customer Excellence Award) Award.

Video 52

Dirty Bathrooms and Messy Stores Still Hurting Retail

Ann Michaels and Associates

Toys R Us closed for good in the United States and was forced to liquidate because it was unable to sustain its debt load after a leveraged buyout in 2005. Can cleanliness and organization affect how a retail store performs? You better believe it.

The Most Wonderful Time of the Year? Black Friday Shopping is Here

QuestionPro Audience

Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster.

The Employee Experience: Tackling Work-Life Balance with Top Execs

Smarter CX

It wasn’t until Bob Weiler , who met Paula in 2005, read a draft of the book did they consider this might not be exclusively for women. The SmarterCX team recently attended an Oracle Women’s Leadership (OWL) panel featuring co-authors Paula Brown Stafford and Lisa T.

Augmented Service

Customer Enthusiast

Amazon has been an early adopter of this practice beginning in 2005 with the release of Amazon Prime, a paid subscription service that gives users access to free two-day delivery (one-day in some areas), streaming music and video, and other benefits.

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Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO

Magellan Solutions

Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry.

Fizzback is Now a Part of NICE!

Customer Interactions

For me was it early 2005 when I recognized the dramatic changes ahead for customer service, and asked whether we could build a business we could be proud of, around this problem. We all have pivotal moments in our lives. Fizzback was born as we started to look in detail at the issue. Traditionally the industry measured and monitored satisfaction of customers with very small samples, very slowly and without getting at the root causes of issues.

Magellan Solutions joins FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016

Magellan Solutions

Since 2005, Magellan Solutions has been giving superior-quality contact center and other business process outsourcing (BPO) services to onshore and offshore companies.

Howard Schultz: A Leader, A Teacher, and An Inspiration

Michelli Experience

As best I can remember I first met Howard Schultz in 2005 during work with Starbucks that led to the publication of my first of two books about the company, The Starbucks Experience.

How to Add a Google My Business Restaurant Menu

ReviewTrackers

In 2005 only 35 percent of customers went online to look at a menu. One of the ways you can optimize an online business listing is by adding a Google My Business (GMB) restaurant menu.

How to Add a Google My Business Restaurant Menu

ReviewTrackers

In 2005 only 35 percent of customers went online to look at a menu. One of the ways you can optimize an online business listing is by adding a Google My Business (GMB) restaurant menu.

From Gen Z to the Silent Generation: How Consumers Are Tackling Holiday Shopping This Year

Smarter CX

The rise of the online holiday shopping experience even lead to the introduction of Cyber Monday –Black Friday’s digital counterpart–in 2005. Holiday traditions like Black Friday continue to engage shoppers across generations.

Transform or Die! Business Transformation is No Longer Optional

ijgolding

The business I was recruited by in 2005 was called ‘Littlewoods’. We live in a business world full of disruption. Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore the rapid pace of change facing us all.

Everything You Need to Know about Text Analytics

Lumoa

A study done in London School of Economics in 2005 found that 7 point NPS increase led to an average 1% revenue increase.

NPS 330

2019 Confirmit ACE Awards – The Clock is Ticking!

Confirmit

We’ve been running them since 2005 and lots of Confirmit clients have entered for several years. The time has come! The 2019 Confirmit ACE Awards are open and the judges are looking forward to cracking on with reviewing some submissions. I think they’re going to be busy.

NPS 52