Webinar: Demystifying Digital Transformation

Astea

Join Field Technologies and The Service Council on November 15 for the webinar, “A Practical Approach to Demystifying Digital Transformation” sponsored by Astea International. During the webinar, you will learn how to: Define “digital transformation” for your organization.

Webinar: Introducing Alliance Enterprise

Astea

Astea Webinar: What’s New in “Alliance Enterprise” (v15). See it for yourself with highlights of the new functionality during a live demo webinar! Webinar. Register for the webinar anyway to receive the recording via email and watch it when you’re free.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

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Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

CX Live Webinar

Heart of the Customer

The post CX Live Webinar appeared first on Heart of the Customer.

Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

Webinar: Lessons in CX Excellence, 2015

Experience Matters

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars.

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Webinar: New Research Shows Psychological Benefits Impact Employee Engagement

Chadwick Martin Bailey

Now, we’re inviting you to tune in to our next webinar to see how we leveraged scientific insight into human motivation and advanced analytic techniques to identify the five critical psychological benefits that can provide a framework for true, sustainable engagement. LIVE WEBINAR.

The Path to Journey Management

Speaker: Kerry Bodine and Lindsay Sykes

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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FREE Temkin Group Industry CX Webinars

Experience Matters

Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.

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Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences

AskNicely

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. In 2018, customer experience is everything.

Webinar Recap from Temkin’s “Driving CX Action, not Just Insights

CloudCherry

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. To close out the webinar, Temkin presented six trends to consider which can help shape your customer insights efforts going forward. The post Webinar Recap from Temkin’s “Driving CX Action, not Just Insights appeared first on CloudCherry. Customer Experience webinar

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Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. The post NPS Benchmarks for 2018: Results and Reactions Webinar appeared first on Net Promoter Score from AskNicely NPS Benchmarks are increasingly of interest. However, it’s not just about “what is a good NPS score?”

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Webinar: How to Stop Your Customers From Leaving You

Kayako

Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. Make sure you sign up to the webinar and find out how to never lose another customer. Customer experience customer feedback webinar

Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Dave Blake , our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy. Blog Thought Leadership Webinar

Webinar: CX Trends for 2015 (Year of the Employee)

Experience Matters

” Here’s a recording of a recent webinar going over those trends: See listing of Temkin Group’s recorded webinars. Earlier this month, I published Temkin Group’s CX Trends for 2015 , which labeled 2015 as “The Year of the Employee.”

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Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Webinar: Digital Disruption in Field Service

Astea

Register now for this upcoming, informative webinar to learn new strategies from industry leaders on how to meet evolving customer expectations. Register anyway, and we’ll send you the webinar recording along with the full report from WBR.

Webinar

Optimove

The post Webinar appeared first on Optimove

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[Webinar] Heathrow’s CX Success Story

Dapresy

We’re excited to announce our upcoming webinar on April 24th at 4pm CET, where we examine the process of transforming customer experience data into actionable reports – fast. The post [Webinar] Heathrow’s CX Success Story appeared first on Dapresy Market Research Reporting.

On-Demand Webinar: Today’s Field Service Challenges

Astea

Watch the recording of our webinar with Bill Pollock of Strategies for Growth to find out! “ When you download the free webinar, you’ll also receive the corresponding Analysts Take Report with more detailed information from the survey and anaysis by Strategies for Growth.

Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

[Webinar] How to Stop the CSat Nosedive with Chat

Comm100

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. Topics of the webinar include: 3 reasons customer satisfaction is falling.

Webinar: How Top Performing FSOs Address Today’s Challenges

Astea

Register for this upcoming webinar to access all the latest findings! The post Webinar: How Top Performing FSOs Address Today’s Challenges appeared first on Astea. How do you become a best-in-class field service organization (FSO)?

Watch Jeanne Bliss’s Webinar: How to Provide Customer Service That Would “Make Mom Proud”

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered.

[Webinar] Adding real business value with dashboards

Dapresy

We’re excited to announce our upcoming webinar on April 4th, 4pm CET, showing you how you can get the very most from your market research dashboards. In this webinar we’ll show how market research data, analytics, frontline tools and business people come together to make the most out of research and create business value, from self-service analysis to comprehensive management cockpits. Successful dashboard implementation in market research.

Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance.

Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina

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