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CX Tech Top-ups: You’re Invited to Our Software Training Webinar!

IntouchInsight

In support of this, we have launched monthly free product demo webinars. Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game.

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Webinar: Maximize Your Customer Journey Mapping Program

InMoment XI

Learn to identify customer expectations, pain points, and more by listening to our MarizCX Webinar on Wednesday, January 29th. Are You Curious About Which Experiences Matter Most to Your Customers? Join experts Jennifer Passini and Frank Leinweber as they explain how to enhance the value of your customer journey mapping program.

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Webinar: Managing the Customer Experience in Times of Crisis

InMoment XI

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical. Don’t stop listening to your customers during this critical time! View Article.

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Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. I hope you’ll join us for this webinar! The post Webinar: Strategies to Navigate CX Demands for the Contact Center appeared first on Bodine & Co. Register here.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Register today and receive FREE GIFTS from Steve after the webinar! 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

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Free Webinar: Personalized Customer Experience – What, Why, How to measure

Feedbackly

We’ll be looking at this question at the upcoming webinar together with Mikko Määttä, Head of Marketing at Frosmo , and Kristian Stolt, COO of Feedbackly. Both men are experts in their field and it is guaranteed to be a highly valuable webinar with lots of practical stories and examples.

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Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. Webinar overview. The post Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co. It’s FREE for CXPA members and CAD$65 for everyone else. Register here !

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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

In this exclusive webinar with Shawn Phillips, you'll learn how great organizations are: Using AI tools to go deep into understanding their customers Building unique journeys to ensure customers solve their problems in the way that they want Doing all of this simultaneously with a low cost to serve Don't miss this session!

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same. At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! Are you excited to actually start making sense of customer analytics? 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.

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Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

In this webinar, Colin Shaw will explain to you how the human side of a customer's experience can drive significant value, and how you can fit that human element into your new digital experience. In this webinar, you will learn: How to create value by using empathy to drive digital experiences.