Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. I hope you’ll join us for this webinar! News Webinars

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CX Workout - Ideas Blog

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CX Workout - Ideas Blog

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Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. Webinar overview. The post Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Webinar recap: Building relationships and closing deals


The post Webinar recap: Building relationships and closing deals appeared first on PK. Modernize Experiences Strategy and Design Technology and Software Webinar B2B Sales Roles Digital Sales Sales cycle Sales Efficiency Sales Enablement Sales processes Sales Strategy

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CustomerCount offers reputation management webinar


Customer Feedback Management Platform CustomerCount® platform has partnered with Keatext and EVC Marketing for a 30-minute reputation management webinar on Tuesday, June 16 at 11:00 EST | 16:00 BST. The post CustomerCount offers reputation management webinar appeared first on CustomerCount. Press Releases Keatext text analytics reputation management reputation marketing webinar

Webinar: Maximize Your Customer Journey Mapping Program


Learn to identify customer expectations, pain points, and more by listening to our MarizCX Webinar on Wednesday, January 29th. Are You Curious About Which Experiences Matter Most to Your Customers? Join experts Jennifer Passini and Frank Leinweber as they explain how to enhance the value of your customer journey mapping program. You will Learn: An. View Article. General

Resort Trades Webinar with David Stroeve


Join David Stroeve for the Resort Trades Lunch Bunch webinar as he shares strategies and principles to increase your marketing effectiveness and company profits. The post Resort Trades Webinar with David Stroeve appeared first on CustomerCount. Events webinar

Webinar: Demystifying Digital Transformation


Join Field Technologies and The Service Council on November 15 for the webinar, “A Practical Approach to Demystifying Digital Transformation” sponsored by Astea International. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, join us for an upcoming webinar ! During the webinar, you will learn how to: Define “digital transformation” for your organization.

[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

Webinar: Introducing Alliance Enterprise


Astea Webinar: What’s New in “Alliance Enterprise” (v15). See it for yourself with highlights of the new functionality during a live demo webinar! Webinar. Register for the webinar anyway to receive the recording via email and watch it when you’re free. The post Webinar: Introducing Alliance Enterprise appeared first on Astea. Have you heard?

CustomerCount® to hold Women in Technology webinar


The post CustomerCount® to hold Women in Technology webinar appeared first on CustomerCount. Events customercount webinar Women in technology

Webinar: Artificial Intelligence in Customer Experience Management


Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately. The good news is, both things are entirely possible with the help of Artificial Intelligence! Mark your calendar for. View Article. General

Webinar recap: Virtual Big Room Planning


The post Webinar recap: Virtual Big Room Planning appeared first on PK. Experience Platforms Innovation Transform Core Operations Webinar Big Room Planning Collaboration Virtual Planning

Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

While organizations have been using communities for many years, it is only in the last few that executives have started to see the value that a community can offer. But now, in 2021, many executives have finally started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27 at 12 PM ET for a webinar exploring Chapter 2 of our 2021 Community Predictions eBook.

Webinar: Managing the Customer Experience in Times of Crisis


Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical. Customers are still interacting with products and services even as COVID-19 continues to disrupt the economy, purchase habits, and everyday lives. Don’t stop listening to your customers during this critical time!

Score 100 for CX in The 90% Economy webinar


Webinars. Please register and we’ll ensure you receive the webinar material shortly thereafter. Do you have any queries about the webinar? The post Score 100 for CX in The 90% Economy webinar appeared first on inQuba. Webinars

Join the webinar: Weathering the storm of crisis communications


The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. Luckily, in our next webinar we have Rob and Rob, the founders of Sorry™, who will cover how to plan for the worst and how to do a better job of: Delivering bad news when the time comes. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

[Webinar Recap] Instant Answer Sneak Peek and Block Flow

QuestionPro Audience

We hope you were able to join our monthly webinar where we introduce different concepts and sneak peeks into our new features but if not, we are here for you! View the webinar slide deck: click here.

The Executive's Guide to Building a Community Team

Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting

Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar. With years of community building experience under her belt, she has learned that there are a right way and a wrong way to approach community building.

Q&A From My CXPA Webinar: From Journey Mapping To Journey Management

Kerry Bodine

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. We got a ton of great questions about the content I presented.

Webinar: Lessons in CX Excellence, 2015

Experience Matters

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars. Earlier this month, we published Lessons in CX Excellence, 2015 , which provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The bottom line : Learn from award-winning CX programs. Customer experience Temkin Group Video

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Webinar + Report: Retail Trends


Retail trends are constantly changing, forcing marketing retailers to adapt social and digital strategies to keep pace. To make sure you’re ahead of the curve, our Strategic Services team used Khoros Intelligence to make a report outlining the five most important trends for retailers to pay attention to in 2020: The retail industry’s growing reliance on AI & machine learning. New advances in augmented reality to help customers find new items based on their preferences.

Webinar recap: The incredible power of productized APIs


The post Webinar recap: The incredible power of productized APIs appeared first on PK. How should businesses tackle their API strategies? I get asked this question a lot when consulting API teams. The answer: organizations should adapt their APIs to serve customers, and productized […].

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Webinar – A SuiteCX Briefing


This video of a recent webinar addresses a few of the questions we have heard over the years: What business aspects should you address using journey mapping efforts? One of our most frequently asked questions is: How to approach experience mapping? Should it be a simple/agile exercise or a deep study? Is it meant for strategy or problem solving? Do you have any examples of how it might work? What skills/tools do you need to do this type of work? Pitfalls to be aware of in any approach.

Webinar recap: Loyalty on-demand


The post Webinar recap: Loyalty on-demand appeared first on PK. Achieving consumer loyalty on-demand was difficult even before the pandemic hit, but now many brands need to get creative about how they retain customers. Despite the high levels of uncertainty […]. Articles Improve Customer Loyalty Strategy and Design Brand Loyalty consumer loyalty Customer Loyalty Strategy Loyalty Streaming

FREE Temkin Group Industry CX Webinars

Experience Matters

Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.

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Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers


Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make. In this month’s webinar, Sarah Hatter and Sarah Chambers will be discussing the common mistakes support representatives make when it comes to topics like language and self-service.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Customers say the darndest things


WebinarsCustomer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.

Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine


Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend. In this webinar, Jeanne discusses her ideas behind the five customer leadership competencies that she outlines in her book, and delves into one of the core competencies: alignment around experience.

CustomerCount Webinar with EVC Marketing & Keatext


Join CustomerCount and our friends from EVC Marketing and Keatext for this informative 30-minute webinar offering an introduction to reputation marketing & customer feedback management. The post CustomerCount Webinar with EVC Marketing & Keatext appeared first on CustomerCount. Events reputation management reputation marketing text analytics webinarDo you have a 5-Star Reputation?

Quality Form Development Webinar!

Myra Golden

Read the webinar outline and signup! Customer Experience Design

The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.

CX Live Webinar

Heart of the Customer

Join me for a live webinar that I get to be a part of on December 13th at 11am PST/2pm EST. I will be speaking with Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, for a Solvvy webinar sharing how you and your company can win more business […]. The post CX Live Webinar appeared first on Heart of the Customer.