Webinar: Maximize Your Customer Journey Mapping Program

MaritzCX

Learn to identify customer expectations, pain points, and more by listening to our MarizCX Webinar on Wednesday, January 29th. Are You Curious About Which Experiences Matter Most to Your Customers?

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

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Webinar: Artificial Intelligence in Customer Experience Management

MaritzCX

Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately.

Webinar: Demystifying Digital Transformation

Astea

Join Field Technologies and The Service Council on November 15 for the webinar, “A Practical Approach to Demystifying Digital Transformation” sponsored by Astea International. During the webinar, you will learn how to: Define “digital transformation” for your organization.

[Webinar] The State of Customer Education: Findings from Skilljar’s Benchmarks and Trends Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from their recent study, and share her insights on the state of Customer Education. They'll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Webinar: Managing the Customer Experience in Times of Crisis

MaritzCX

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical.

Webinar: Now is the Time to Reinvent Your CX Program

MaritzCX

In 2020, CX programs continue to struggle to function at a state-of-the-art level. But the events of COVID-19 have made it more important to act now–and pivot to a customer-centric approach.

Webinar: Better bots for an automated future

Lenati

In this webinar, we’ll discuss bot instability and its impacts on the scaling of automation across an organization. If you were unable to join or would just like to listen again you can watch the full recording of the webinar below.

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Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Webinar: Intelligent automation health check

Lenati

The post Webinar: Intelligent automation health check appeared first on PK. Close to 80% of RPA/Intelligent Automation projects fail to achieve the desired ROI. That’s a significant amount of wasted time, resources and investment, in large part due to a failure […].

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar: Lessons in CX Excellence, 2015

Experience Matters

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars.

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company. Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function.Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization

Webinar recap: Winning with experience-focused customer success

Lenati

In PK’s recent webinar, Technology Vertical Engagement Manager Brooke Bors explored the essential building blocks of a world-class Customer Success program and dispelled common myths around what it takes to help customers be successful.

Quality Form Development Webinar!

Myra Golden

Read the webinar outline and signup! Customer Experience Design

Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

Webinar: Building connected healthcare experiences

Lenati

On May 28, I’ll be hosting a webinar with my colleague Derek Phillips, Director of Content Strategy at PK, called Building Connected Healthcare Experiences to Come Back Stronger from the Pandemic , in conjunction with eHealthcare Strategy & Trends.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Webinar + Report: Retail Trends

Lithium

Retail trends are constantly changing, forcing marketing retailers to adapt social and digital strategies to keep pace.

Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

Webinar: Keeping operations up and running with RPA

Lenati

If you were unable to join or would just like to listen again you can watch the full recording of the webinar below. Learn more about how to operationalize and scale RPA in our upcoming webinar: Better bots for an automated future.

Webinar Recap: Is test data holding you back?

Lenati

In this webinar we’ll discuss ways you can leverage the power of AI and Machine Learning to create and manage test data that can drive your test automation practice. If you were unable to join or would just like to listen again you can watch the full recording of the webinar below.

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Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. In the midst of that development, it’s easy to overlook another core component of your program: marketing. In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

CX Live Webinar

Heart of the Customer

The post CX Live Webinar appeared first on Heart of the Customer.

Webinar: Innovate fast without sacrificing security

Lenati

The post Webinar: Innovate fast without sacrificing security appeared first on PK. In the era of accelerating change, time is always of the essence. In this environment, it’s not enough to innovate. To win, you must innovate fast, and get your product […].

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

FREE Temkin Group Industry CX Webinars

Experience Matters

Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.

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Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.

Webinar: How to Stop Your Customers From Leaving You

Kayako

Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. Make sure you sign up to the webinar and find out how to never lose another customer. Customer experience customer feedback webinar

Webinar – A SuiteCX Briefing

SuiteCX

This video of a recent webinar addresses a few of the questions we have heard over the years: What business aspects should you address using journey mapping efforts? One of our most frequently asked questions is: How to approach experience mapping? Should it be a simple/agile exercise or a deep study? Is it meant for strategy or problem solving? Do you have any examples of how it might work? What skills/tools do you need to do this type of work? Pitfalls to be aware of in any approach.

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences

AskNicely

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. In 2018, customer experience is everything.