Webinar: Demystifying Digital Transformation

Astea

Join Field Technologies and The Service Council on November 15 for the webinar, “A Practical Approach to Demystifying Digital Transformation” sponsored by Astea International. During the webinar, you will learn how to: Define “digital transformation” for your organization.

Webinar: Introducing Alliance Enterprise

Astea

Astea Webinar: What’s New in “Alliance Enterprise” (v15). See it for yourself with highlights of the new functionality during a live demo webinar! Webinar. Register for the webinar anyway to receive the recording via email and watch it when you’re free.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

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Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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How Retailers Can Drive CX Excellence Through Store-Level Execution

Speaker: Jere Matthews, VP, Operations at Rutter's

During this webinar, you will learn: How store-level execution impacts customer experience. Don't miss this exclusive webinar, live on October 25 at 2:00pm EST

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. The post NPS Benchmarks for 2018: Results and Reactions Webinar appeared first on Net Promoter Score from AskNicely NPS Benchmarks are increasingly of interest. However, it’s not just about “what is a good NPS score?”

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CX Live Webinar

Heart of the Customer

The post CX Live Webinar appeared first on Heart of the Customer.

Webinar: Lessons in CX Excellence, 2015

Experience Matters

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars.

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Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

How to Optimize CX Through the Voice of the Customer

Speaker: Faith Adams, Analyst at Forrester

Don't miss this exclusive webinar, live on November 8 at 1:00 PM EST/10:00 AM PSTOptimizing customer experience (CX) continues to be a top priority for many organizations, but – as we all know – it isn’t easy.

Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

Webinar: Using AI Tools to Enhance Customer Support With PTC

B2B Customer Service Blog - TeamSupport

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences

AskNicely

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. In 2018, customer experience is everything.

Webinar: Digital Disruption in Field Service

Astea

Register now for this upcoming, informative webinar to learn new strategies from industry leaders on how to meet evolving customer expectations. Register anyway, and we’ll send you the webinar recording along with the full report from WBR.

Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

On-Demand Webinar: Today’s Field Service Challenges

Astea

Watch the recording of our webinar with Bill Pollock of Strategies for Growth to find out! “ When you download the free webinar, you’ll also receive the corresponding Analysts Take Report with more detailed information from the survey and anaysis by Strategies for Growth.

Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance.

Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

Webinar: How Top Performing FSOs Address Today’s Challenges

Astea

Register for this upcoming webinar to access all the latest findings! The post Webinar: How Top Performing FSOs Address Today’s Challenges appeared first on Astea. How do you become a best-in-class field service organization (FSO)?

Webinar: CX Trends for 2015 (Year of the Employee)

Experience Matters

” Here’s a recording of a recent webinar going over those trends: See listing of Temkin Group’s recorded webinars. Earlier this month, I published Temkin Group’s CX Trends for 2015 , which labeled 2015 as “The Year of the Employee.”

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[Webinar] How to Stop the CSat Nosedive with Chat

Comm100

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. Topics of the webinar include: 3 reasons customer satisfaction is falling.

Contact Center Metrics That Matter

Speaker: Nate Brown, Co-Founder, CX Accelerator

By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the Customer Experience and the Employee Experience. The Contact Center is one of the most strategic and influential groups related to the larger Customer Experience (CX).

Webinar: How to Stop Your Customers From Leaving You

Kayako

Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. Make sure you sign up to the webinar and find out how to never lose another customer. Customer experience customer feedback webinar

WEBINAR: Elevating Service for the Connected Customer

Kerry Bodine

Salesforce Research’s Second Annual State of Service study surveyed over 2,600 global service professionals to understand what trends are driving the future of customer service, and what practices set high-performing teams apart from the rest.

Get Your Industry-Specific Data (and Webinars)

Experience Matters

If you’re looking for data to benchmark your organization, competitors’ performance, or the CX of any group of companies in specific industries, then check out Temkin Group’s Industry-Specific CX Research (IndustryCX.com). We have a lot of data covering the 20 industries shown in the sidebar. We also have a lot of data on B2B technology vendors, examining the […]. Customer experience

Webinar: The Biggest Mobile Trends for 2018

Astea

Astea Webinar with Field Technologies and Sumair Dutta of The Service Council. Join Field Technologies with special guest Sumair Dutta from The Service Council for a webinar sponsored by Astea on November 2 at 1:00 pm ET as we explore! mobile technology webinar

From Single Channel to Omnichannel

Speaker: Tom Vander Well, President & CEO, Intelligentics

By the end of this webinar, you will know: What are the most common omnichannel options. Technology is allowing for a growing number of communication channels between businesses and their customers.

Q&A From Our Webinar With J.D.Power

Kerry Bodine

Yesterday I co-hosted a journey mapping webinar with our partner J.D.Power. We got a ton of great questions from the attendees, but didn’t have time to answer them all on the call. But good news: I’ve answered them all here! You’ll find them grouped them into four categories: general questions, how to get started, types of journey maps, and our journey mapping process. Enjoy! General Questions. Do you ever teach a company to develop these skills internally? Absolutely!

Webinar – A SuiteCX Briefing

SuiteCX

This video of a recent webinar addresses a few of the questions we have heard over the years: What business aspects should you address using journey mapping efforts? One of our most frequently asked questions is: How to approach experience mapping? Should it be a simple/agile exercise or a deep study? Is it meant for strategy or problem solving? Do you have any examples of how it might work? What skills/tools do you need to do this type of work? Pitfalls to be aware of in any approach.

Webinar: Thinking is Bad

Heart of the Customer

nanoRep and I recently partnered on a webinar to discuss reducing effort in your customer experience. The post Webinar: Thinking is Bad appeared first on Heart of the Customer. We discuss the Customer Effort Score, simplicity, and how to use self-service to prevent customer disloyalty.

Recorded Webinar: The Customer Success Maturity Model

ClientSuccess

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m.

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Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

By the end of this webinar, you will know: How to reduce friction in your customer interactions. A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations.

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

Astea

If you missed the Astea and XOi Technologies webinar, “Visual Intelligence in FSM = Customer Trust & Field Technician Efficiency,” click the button below to watch the replay! Watch On-Demand Webinar.

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

Astea

If you missed the Astea and XOi Technologies webinar, “Visual Intelligence in FSM = Customer Trust & Field Technician Efficiency,” click the button below to watch the replay! Watch On-Demand Webinar.

Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. You will love this webinar. Register for the Webinar.

POS, Promoters and Perfect 10s: Retail + Net Promoter Webinar

CustomerGauge

” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].

How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. One of the main inhibitors is fear.