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Three CX Strategy Webinars to Ramp Up Your Program

InMoment XI

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

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20+ Webinar Survey Questions to Improve Your Next Webinar

SurveySensum

Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. Now, how do you engage with your attendees after the webinar is over? With post-webinar surveys.

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CX Tech Top-ups: You’re Invited to Our Software Training Webinar!

IntouchInsight

In support of this, we have launched monthly free product demo webinars. Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game.

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Webinar: Maximize Your Customer Journey Mapping Program

InMoment XI

Learn to identify customer expectations, pain points, and more by listening to our MarizCX Webinar on Wednesday, January 29th. Are You Curious About Which Experiences Matter Most to Your Customers? Join experts Jennifer Passini and Frank Leinweber as they explain how to enhance the value of your customer journey mapping program.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! Please note that in order to receive the Activity IDs for HRCI and SHRM, you must be present during the live webinar for at least 50 minutes. Activity IDs cannot be provided to those who view the webinar recording.

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Webinar: Managing the Customer Experience in Times of Crisis

InMoment XI

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical. Don’t stop listening to your customers during this critical time! View Article.

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Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. I hope you’ll join us for this webinar! The post Webinar: Strategies to Navigate CX Demands for the Contact Center appeared first on Bodine & Co. Register here.

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same. At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table.

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Is Training the Right Solution?

Speaker: Tim Buteyn

In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model. A colleague suggests training, but you suspect there’s something going on that training can’t address.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

👍 In this webinar, expert Tim Buteyn will give you some scenario-specific strategies on how to get things back on track with your SMEs when things have gone south. Are you having trouble trying to decipher impractical or conflicting feedback?

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.

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Hybrid CX (Pt 1): Why Organizations Hesitate To Go Digital

Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems

This webinar will cover: Common hesitations toward going digital and how to work through them. If you want to be a true leader in customer experience, you won't want to miss this webinar. So, it follows naturally that modernizing your contact center is critical to enhancing the customer’s experience.

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

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5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive.