Webinar: Demystifying Digital Transformation

Astea

Join Field Technologies and The Service Council on November 15 for the webinar, “A Practical Approach to Demystifying Digital Transformation” sponsored by Astea International. During the webinar, you will learn how to: Define “digital transformation” for your organization.

Webinar: Introducing Alliance Enterprise

Astea

Astea Webinar: What’s New in “Alliance Enterprise” (v15). See it for yourself with highlights of the new functionality during a live demo webinar! Webinar. Register for the webinar anyway to receive the recording via email and watch it when you’re free.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

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Quality Form Development Webinar!

Myra Golden

Read the webinar outline and signup! Customer Experience Design

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Webinar: Lessons in CX Excellence, 2015

Experience Matters

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars.

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Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

CX Live Webinar

Heart of the Customer

The post CX Live Webinar appeared first on Heart of the Customer.

Webinar: Supercharge Your Workforce

CSM Magazine

To find out how, join Incite Group’s webinar, “Supercharge Your Workforce” (July 30, 11 AM EST). Register for this free webinar and join us on July 30 at 11am EST (9:00am CDT, 7:00am PDT, 3:00pm BST. (If Register for this free webinar – Click Here!

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How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

Reflections on a text analytics webinar

Customercount

Continue reading → The post Reflections on a text analytics webinar appeared first on CustomerCount. Discovering the exciting world of text analytics and artificial intelligence with Keatext and CustomerCount.

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FREE Temkin Group Industry CX Webinars

Experience Matters

Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.

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Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action.

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New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences

AskNicely

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. In 2018, customer experience is everything.

Webinar: How to Stop Your Customers From Leaving You

Kayako

Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. Make sure you sign up to the webinar and find out how to never lose another customer. Customer experience customer feedback webinar

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

The Omnichannel Olympics: Transform to Perform

Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives.

Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. The post Q&A From My Webinar: The Path To Journey Management appeared first on Kerry Bodine.

Customer Success Webinar: Product-Led Customer Success: What, How, & Why

ClientSuccess

ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why. Blog Thought Leadership Webinar

NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. The post NPS Benchmarks for 2018: Results and Reactions Webinar appeared first on Net Promoter Score from AskNicely NPS Benchmarks are increasingly of interest. However, it’s not just about “what is a good NPS score?”

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

By the end of this webinar, you will know: How to move your Customer experience to the next level. Customers are Irrational! Therefore, why do we design Customer Experiences assuming Customers are logical beings who make logical decisions?

Webinar: Digital Disruption in Field Service

Astea

Register now for this upcoming, informative webinar to learn new strategies from industry leaders on how to meet evolving customer expectations. Register anyway, and we’ll send you the webinar recording along with the full report from WBR.

Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. The post Q&A From My Webinar: The Path To Journey Management appeared first on Kerry Bodine.

Webinar: CX Trends for 2015 (Year of the Employee)

Experience Matters

” Here’s a recording of a recent webinar going over those trends: See listing of Temkin Group’s recorded webinars. Earlier this month, I published Temkin Group’s CX Trends for 2015 , which labeled 2015 as “The Year of the Employee.”

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Webinar Recap from Temkin’s “Driving CX Action, not Just Insights

CloudCherry

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. To close out the webinar, Temkin presented six trends to consider which can help shape your customer insights efforts going forward. The post Webinar Recap from Temkin’s “Driving CX Action, not Just Insights appeared first on CloudCherry. Customer Experience webinar

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5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

[LIVE WEBINAR] The Field Service Workforce of the Future

Astea

Join our live webinar on August 14th to learn how your organization can utilize contingent workers to meet your customers’ demands. Join Astea, NSC Global and WorkMarket during our upcoming live webinar to see how you can utilize contingent technicians to fill your labor gap.

On-Demand Webinar: Today’s Field Service Challenges

Astea

Watch the recording of our webinar with Bill Pollock of Strategies for Growth to find out! “ When you download the free webinar, you’ll also receive the corresponding Analysts Take Report with more detailed information from the survey and anaysis by Strategies for Growth.

Customer Success Webinar: The Game Changing Impact of Customer Advocacy

ClientSuccess

ClientSuccess is excited to host Andrew Stapleton , VP of Customer Success at G2Crowd , for this month’s customer success webinar series: How to Gather and Use Reviews for Customer Advocacy. Invite your executive team to this webinar. Blog Thought Leadership Webinar

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Webinar: How Top Performing FSOs Address Today’s Challenges

Astea

Register for this upcoming webinar to access all the latest findings! The post Webinar: How Top Performing FSOs Address Today’s Challenges appeared first on Astea. How do you become a best-in-class field service organization (FSO)?

Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

[Webinar] How to Stop the CSat Nosedive with Chat

Comm100

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. Topics of the webinar include: 3 reasons customer satisfaction is falling.