Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. I hope you’ll join us for this webinar! News Webinars

webinar post

CX Workout - Ideas Blog

The post webinar post appeared first on CX Workout. Webinars

52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

webinar post

CX Workout - Ideas Blog

The post webinar post appeared first on CX Workout. Webinars

52

Truth Webinar

Peter Lavers

Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.

[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. Webinar overview. The post Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.

CustomerCount offers reputation management webinar

Customercount

Customer Feedback Management Platform CustomerCount® platform has partnered with Keatext and EVC Marketing for a 30-minute reputation management webinar on Tuesday, June 16 at 11:00 EST | 16:00 BST. Press Releases Keatext text analytics reputation management reputation marketing webinar

280421_Blog_Webinar_StevenVB

Hello Customer

During our last webinar , Steven Van Belleghem and our CEO Leslie Cottenjé discussed the matter of extreme customer centricity. More and more companies seem to get on the train of customer centricity, well sort of.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. Webinars are a great way to get a lot of information across in a relatively short space of time and have the added benefit of being able to ask your questions live to the speakers. It is a two-in-one that keeps on giving long after the webinar itself is over. We ran the webinar.

Video 244

Webinar: Artificial Intelligence in Customer Experience Management

MaritzCX

Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately.

Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

Webinar: Demystifying Digital Transformation

Astea

Join Field Technologies and The Service Council on November 15 for the webinar, “A Practical Approach to Demystifying Digital Transformation” sponsored by Astea International. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, join us for an upcoming webinar ! During the webinar, you will learn how to: Define “digital transformation” for your organization.

Webinar: Introducing Alliance Enterprise

Astea

Astea Webinar: What’s New in “Alliance Enterprise” (v15). See it for yourself with highlights of the new functionality during a live demo webinar! Webinar. Register for the webinar anyway to receive the recording via email and watch it when you’re free. The post Webinar: Introducing Alliance Enterprise appeared first on Astea. Have you heard?

Webinar recap: Building relationships and closing deals

Lenati

The post Webinar recap: Building relationships and closing deals appeared first on PK. Modernize Experiences Strategy and Design Technology and Software Webinar B2B Sales Roles Digital Sales Sales cycle Sales Efficiency Sales Enablement Sales processes Sales Strategy

Sales 71

Webinar: Managing the Customer Experience in Times of Crisis

MaritzCX

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical.

5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

Resort Trades Webinar with David Stroeve

Customercount

Join David Stroeve for the Resort Trades Lunch Bunch webinar as he shares strategies and principles to increase your marketing effectiveness and company profits. The post Resort Trades Webinar with David Stroeve appeared first on CustomerCount. Events webinar

Webinar Recap: Using First-Party Data in Email and Beyond with SparkPost

Blueshift

Didn’t have a chance to tune in to our latest webinar "Using First-Party Data in Email and Beyond" with SparkPost? The post Webinar Recap: Using First-Party Data in Email and Beyond with SparkPost appeared first on Blueshift.

Data 52

Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. Luckily, in our next webinar we have Rob and Rob, the founders of Sorry™, who will cover how to plan for the worst and how to do a better job of: Delivering bad news when the time comes. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

How to Stay Away From Webinar Crickets!

WorkOutLoud

Suggestions to help you keep the attention of your online audience during webinars. Isn’t it awful when conducting a webinar and you ask the audience if they have any questions, and all you hear is crickets and you don’t even know if they are listening!

Tips 52

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Truth Loyalty Webinar with Peter Lavers

Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. You can listen to the webinar by clicking here.

CustomerCount® to hold Women in Technology webinar

Customercount

The post CustomerCount® to hold Women in Technology webinar appeared first on CustomerCount. Events customercount webinar Women in technology

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. So why do so many in the CX space still rely on a single source of customer data, even though that one viewpoint can never reveal the whole picture? In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers.

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar: Lessons in CX Excellence, 2015

Experience Matters

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars. Earlier this month, we published Lessons in CX Excellence, 2015 , which provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The bottom line : Learn from award-winning CX programs. Customer experience Temkin Group Video

Groups 204

Webinar: Now is the Time to Reinvent Your CX Program

MaritzCX

In 2020, CX programs continue to struggle to function at a state-of-the-art level. But the events of COVID-19 have made it more important to act now–and pivot to a customer-centric approach.

Webinar recap: Virtual Big Room Planning

Lenati

The post Webinar recap: Virtual Big Room Planning appeared first on PK. Experience Platforms Innovation Transform Core Operations Webinar Big Room Planning Collaboration Virtual Planning

Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

The trend in customer experience is taking a turn towards digital, but charging headlong down this path could potentially be a mistake. In this webinar, Colin Shaw will explain to you how the human side of a customer's experience can drive significant value, and how you can fit that human element into your new digital experience. Tune in to ensure that you digitize the parts of the experience that can be digitized - and to identify the parts that need a human touch!

Quality Form Development Webinar!

Myra Golden Media

Read the webinar outline and signup! Customer Experience Design

Score 100 for CX in The 90% Economy webinar

inQuba

Webinars. Please register and we’ll ensure you receive the webinar material shortly thereafter. Do you have any queries about the webinar? The post Score 100 for CX in The 90% Economy webinar appeared first on inQuba. Webinars

[Webinar Recap] Instant Answer Sneak Peek and Block Flow

QuestionPro Audience

We hope you were able to join our monthly webinar where we introduce different concepts and sneak peeks into our new features but if not, we are here for you! View the webinar slide deck: click here.

FREE Temkin Group Industry CX Webinars

Experience Matters

Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.

Groups 120

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make. In this month’s webinar, Sarah Hatter and Sarah Chambers will be discussing the common mistakes support representatives make when it comes to topics like language and self-service.