Three CX Strategy Webinars to Ramp Up Your Program

InMoment XI

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Watch the webinar to hear more!

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CX Workout - Ideas Blog

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webinar post

CX Workout - Ideas Blog

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Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. I hope you’ll join us for this webinar! News Webinars

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

Webinar – Advantages of Digital Discussions

2020 Research

Upcoming Webinar. Join us for a special webinar with our CIO, Isaac Rogers. The post Webinar – Advantages of Digital Discussions appeared first on Schlesinger Group. Webinar Isaac RogersAdvantages of Digital Discussions.

Webinar: Maximize Your Customer Journey Mapping Program

InMoment XI

Learn to identify customer expectations, pain points, and more by listening to our MarizCX Webinar on Wednesday, January 29th. Are You Curious About Which Experiences Matter Most to Your Customers?

September Event and Webinar Recap

Blueshift

For those of us at Blueshift, it also means a ton of valuable marketing insights from the events and webinars we hosted, attended, or participated in over the past month. The post September Event and Webinar Recap appeared first on Blueshift. Fall has arrived in the U.S.!

Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. Webinar overview. The post Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.

CustomerCount offers reputation management webinar

Customercount

Customer Feedback Management Platform CustomerCount® platform has partnered with Keatext and EVC Marketing for a 30-minute reputation management webinar on Tuesday, June 16 at 11:00 EST | 16:00 BST. Press Releases Keatext text analytics reputation management reputation marketing webinar

[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

Truth Webinar

Peter Lavers

Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.

Webinar Recap: Building a Community Team

inSided

In a recent webinar with BMC Software’s Matt Laurenceau and inSided's Remco de Vries, we discussed how to go about building your community team.

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Hello Customer

During our last webinar , Steven Van Belleghem and our CEO Leslie Cottenjé discussed the matter of extreme customer centricity. More and more companies seem to get on the train of customer centricity, well sort of.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. Webinars are a great way to get a lot of information across in a relatively short space of time and have the added benefit of being able to ask your questions live to the speakers. It is a two-in-one that keeps on giving long after the webinar itself is over. We ran the webinar.

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The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Webinar Recap: Creating a Community Strategy

inSided

In a recent webinar with Commsor VP of Services, Erik Martin and inSided VP of Marketing, Remco de Vries, we discussed some important factors you want to consider when creating your community strategy. Want to see the webinar in full?

Webinar: Artificial Intelligence in Customer Experience Management

InMoment XI

Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately.

Webinar Recap: CDP: Is the Future Now?

Blueshift

The post Webinar Recap: CDP: Is the Future Now? CDPs (customer data platforms) continue to be at the forefront of most martech conversations. During 2021, we saw more marketers than ever adding CDPs to their tech stack, but similarly saw more marketers asking "What is a CDP, and do I need one?"

Webinar Recap: Getting Internal Buy-In and Vendor Approval

inSided

In a recent webinar with Metadata.io Head of Community, Katie Ray and inSided VP of Marketing, Remco de Vries, we discussed strategies for getting internal buy-in and key things to think about in your vendor research process. Community

Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. In the midst of that development, it’s easy to overlook another core component of your program: marketing. In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

Free Webinar: Confidence-Enabling Experiences

CSM Magazine

Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next webinar in their CX & Marketing Leadership series on July 13 th !

Webinar: Managing the Customer Experience in Times of Crisis

InMoment XI

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical.

Free Webinar: How to ensure the needed CX readiness of your organization

Feedbackly

Join CXforum webinar to find out how your oganization can push the CX program through and how to tackle all the problems troughout the. Insight customer experience Customer journey CX Academy cxforum free webinar

Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. Luckily, in our next webinar we have Rob and Rob, the founders of Sorry™, who will cover how to plan for the worst and how to do a better job of: Delivering bad news when the time comes. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

Join Vanilla Forums on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.

Webinar: Lessons in CX Excellence, 2015

Experience Matters

Here’s a recording of a recent webinar going over highlights from the report: See listing of Temkin Group’s recorded webinars. Earlier this month, we published Lessons in CX Excellence, 2015 , which provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The bottom line : Learn from award-winning CX programs. Customer experience Temkin Group Video

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Resort Trades Webinar with David Stroeve

Customercount

Join David Stroeve for the Resort Trades Lunch Bunch webinar as he shares strategies and principles to increase your marketing effectiveness and company profits. The post Resort Trades Webinar with David Stroeve appeared first on CustomerCount. Events webinar

Webinar Highlights: How Customer Marketing Drives Organizations into Customer Obsession

Influitive

The post Webinar Highlights: How Customer Marketing Drives Organizations into Customer Obsession appeared first on Influitive.

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Webinar highlights: Community Camp counselor session

inSided

Building and maintaining a community is a lot like kindling a campfire. Similarly, success in Community Management often comes from trying things out, experimenting and sharing what has (or hasn’t) worked. Need a little advice to help grow that spark? ??

Positioning Your Community: How to Find and Deliver Your Community's Unique Value

Speaker: Richard Millington, the Founder of FeverBee

Join us on Tuesday, May 11th at 12:00 PM EDT for a webinar led by Richard Millington, the Founder of FeverBee. Richard will talk through FeverBee’s approach to identifying and delivering on an organization's unique value.

Webinar Wrap-up: Company-Level Engagement

InnerTrends

How To Use Company-Level Data for User Onboarding and Engagement.

Quality Form Development Webinar!

Myra Golden Media

Read the webinar outline and signup! Customer Experience Design

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Customer Advocacy and Community

Speaker: Liz Richardson and Deena Zenyk

If you’re a marketer, or you need more information and understanding on how to turn customers into advocates, you need this upcoming webinar. You will learn: best practices for architecting a customer advocacy program, key outcomes & measurements, how to identify and recruit advocates from your community, and incentive types and how to use them. Register now for October 6th, 2021, at 12:00pm EDT.

Webinar: 3 Proven Ways To Master The Customer Journey

Kerry Bodine

This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.