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Product News – March 2024

Lumoa

Note that you will need to be logged in to Lumoa in order to access certain guides: Netigate and Lumoa FAQ – General questions answered Ask Lumoa Use Case DemoWatch Taru go over common use cases for Ask Lumoa Anonymize data in Lumoa – Updated with the new rules and logic That’s all folks! Thanks for reading!

Roadmap 208
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Wondering how to improve customer experience in your contact center? Try these 10 best practices

NICE inContact

Watch our demo video to see CXone in action and then contact us to find out more about how CXone can help you improve your business results through more satisfying customer experiences.

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Generative AI In Conversational Analytics

MiaRec

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

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Why you should unlist, not delete, your YouTube videos

BirdEye

When you delete a video, you delete your channel’s connection to the audience that watched that video. When you delete a video from your channel, you’re essentially erasing its entire history – views, comments, likes, and most importantly, the watch time accumulated by that video.

Video 109
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Hello Customer in action: join us for Demo Friday

Hello Customer

Join us every three weeks for ‘Demo Friday’ at Hello Customer, a free webinar event led by our Chief Technology Officer, Jonas Beullens. Demo Fridays are set against a backdrop of common challenges our clients face, from managing customer perceptions about pricing to enhancing the customer experience across various service points.

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AskNicely named NZ Emerging Company of the Year

AskNicely

With over 1 million customer surveys per week, and supporting big brands like Shimano, JetStar, Reddit, and of course our very own Xero, AskNicely is a company to watch. Watch our finalist feature video below! Request a demo to see how AskNicely can help you drive a more customer-obsessed culture! BOOK A DEMO.

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Discover the Missing Puzzle Piece in your Contact Center at ICMI

Calabrio

Watch a demo of our new version of Calabrio ONE and see how we’re using embedded analytics and an intuitive new UI to help organizations enhance their customer experience intelligence.