InMoment XI

JUNE 8, 2023

You can read about alphabroder’s full employee experience journey and receive specific examples of changes they’ve made because of their employee engagement and feedback data that is used by every executive, manager, and associate. “At The employee responses and recommendations are in turn immediately shared with transparency companywide.

Apparel 496

Apparel Employee Engagement Employee Experience NPS 496

InMoment XI

DECEMBER 7, 2022

Customer experience often relates to the long-term relationship between customers and the companies they do business with. Why Does the Technology You Use to Understand These Moments Matter? These are the specific experiences that stand out more than others and impact the customers’ long-term opinions about the organization overall.

Analysis 493

Analysis Customer Experience Call Center Experience Call Center 493

InMoment XI

MAY 4, 2023

We’ll explore below how to prioritize customers and strategically use customer experience tools to drive growth for your business and keep on course. In this moment, it’s vital to follow a decisive strategy, as the consequences will have long-term impacts on your business, talent, and customers.

Strategy 295

Strategy Customer Experience How To Loyalty Programs 295

InMoment XI

AUGUST 18, 2022

You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. Using the Net Promoter System (NPS), you can look at inner loop and outer loop processes for action planning. Action Planning. Project Management.

ROI 557

ROI Customer Experience Effort Score Financial 557

Lumoa

APRIL 8, 2024

Integration with Netigate Surveys Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort! Contact your CS manager or email help@lumoa.me to learn more! Thanks for reading!

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

TechSee

FEBRUARY 12, 2024

However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. This will help them to determine the best use cases for AI and prioritize their deployment.

Study 109

Study Training Innovation ROI 109

Comm100

APRIL 2, 2024

How to improve your CSAT score: 6-step strategy To increase CSAT, you need a combination of short-term initiatives and long-term strategies. Using advanced tools and software to sift through feedback helps identify trends, common issues, and areas for enhancement.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

C3Centricity

MARCH 25, 2024

I believe it is because their ROI is longer-term and often difficult to prove. And that is to develop a CMO Strategic Growth Blueprint that includes reimagining market research and how data and information are used. Why is this? They therefore make the perfect target for sweeping reductions.

Marketing 226

Marketing ROI Analysis B2C 226

C3Centricity

APRIL 4, 2023

While many companies focus on improving their products, services, or technology, the key to long-term success lies in understanding and engaging with customers at a deeper level. It involves being aware of and controlling one’s feelings, empathising with others, and using this knowledge to guide decision-making and behaviour.

Innovation 213

Innovation Customer relationships Technology Management 213

Retently

OCTOBER 26, 2023

Do it right, and there’s a chance you’ll win back an uncertain customer or earn the long-term respect and loyalty of a valuable client. In this post, we’ll look at how you should respond to feedback from your customers in both – short and long term. This brings up an essential aspect of using Net Promoter Score effectively.

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

Experience Investigators by 360Connext

APRIL 23, 2024

Often, CRM systems are the tools used to track important customer data and feedback metrics.) So investing in customer experience priorities is not just about improving individual touchpoints as they’re found, but rather about creating a cohesive, meaningful experience that fosters long-term customer relationships and drives business success.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Horizon CX

FEBRUARY 29, 2024

Perfunctory service creates a barrier to building long-term relationships with customers, resulting in lost opportunities for repeat business and revenue growth. Short-Term Financial Focus : Businesses that prioritize short-term financial goals over long-term customer relationships may inadvertently foster a culture of perfunctory service.

Culture 130

Culture Customer Centricity Customer Satisfaction Loyalty 130

CSM Magazine

APRIL 9, 2024

Payday loans are short-term loans that come to the rescue when unexpected expenses arise before your next pay check. It entirely depends on how they are used. To use them effectively and improve your circumstances, you need to understand their purpose and use them responsibly.

Financial 52

Financial Tools Resources Report 52

CSM Magazine

APRIL 15, 2024

Find your next place to live in the City of Angels by reading through our in-depth guide, which covers everything about serviced apartments , from monthly leases to short-term rentals. From monthly rentals to short term lease apartments, you may choose the ideal arrangement to meet your requirements.

Travel 52

Travel Meeting Knowledge Base How To 52

Totango

FEBRUARY 9, 2024

In football terms, gross retention, or gross revenue retention (GRR), is like the defense, determined to block any attempts by the opposing team (churn) to breach your end zone (revenue stream). GRR provides a long-term outlook on how much revenue you can expect to make without assuming your customers increase their spending.

Metrics 108

Metrics Measurement Strategy Examples 108

BirdEye

NOVEMBER 15, 2023

I was co-founder of a company called Demand, and that was all about bringing Google search data into Google Cloud environments for our customers like Birdeye to be able to use. The other areas are conversational AI, which is where we apply to run digital chat or speech agents, which is used to drive customer support, sales, and marketing.

Brands 111

Brands Data Technology Consumers 111

Eptica

NOVEMBER 3, 2023

We examine what to look for when picking a partner to ensure long-term success. We examine what to look for when picking a partner to ensure long-term success. Read the full article on our parent company Enghouse Interactive’s site. Read the full article on our parent company Enghouse Interactive’s site.

Interaction 101

Interaction Customer Engagement Technology Customer Service 101

CSM Magazine

DECEMBER 4, 2023

A recent survey reveals that a significant 75% of investors believe companies should prioritize addressing ESG imperatives, even if it means foregoing short-term profitability. The environmental aspect, driven by sustainability, promotes efficient resource use for cost savings. It’s particularly useful for panel data.

Financial 105

Financial Analysis Government Healthcare 105

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile).

Sales 106

Sales Customer Success Strategy Industry 106

MiaRec

MARCH 30, 2024

What’s next for MiaRec in terms of GenAI innovation? In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. How long will it take businesses to set this up in their contact centers? What guardrails have you put in place to mitigate GenAI risks?

Analytics 83

Analytics Contact Center Video Customer Satisfaction 83

TechSee

AUGUST 15, 2021

When a product breaks or does not function properly, the OEM is typically liable for the repair, replacement, or refund of that item according to the terms of the warranty. Warranty Week identified seven industries whose long-term average warranty claims rates over the last 16 years are above the overall industry average of 1.5%. .

Self Service 207

Self Service Management Video Contact Center 207

Help Scout

AUGUST 22, 2023

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related. Read the full article

Customer Experience 105

Customer Experience Customer Service Customers 105

CSM Magazine

FEBRUARY 9, 2024

In today’s fast-paced society, unexpected expenses can bring about financial dilemma, leaving us in urgent need of quick and immediate financial solutions such as same day loans. When to Use Same Day Loans? Same day loans are not designed as a long-term economic plan, but rather, a lifesaver in an unforeseen financial crisis.

How To 52

How To Financial Tools Knowledge Base 52

Optimove

APRIL 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: When machine learning is used for customer segmentation, marketers can analyze extensive data sets and derive valuable insights that would be impossible to uncover manually. Your customers and your bottom line will thank you.

Analysis 59

Analysis Customer Base Strategy Tips 59

Helpware

JANUARY 2, 2024

In commerce, this term represents the rate at which customers discontinue their relationship with a company or cease using its services or products. What is customer churn? Why is it a critical issue for businesses?

Tips 79

Tips Customers Company 79

Retently

JULY 11, 2022

Luckily, you can accurately calculate and project monthly recurring revenue trends using your NPS data. In this post, we’ll explain how you can do it, as well as how you can use this data to adjust your business to increase MRR, improve retention and generate more revenue. How SaaS Companies Can Project Monthly Revenue Using NPS.

NPS 158

NPS Net Promoter Score Company Tips 158

CSM Magazine

APRIL 25, 2024

Use your unique history, values, or mission to connect on an emotional level, making your brand memorable and encouraging customer loyalty. Use Visuals and Simplified Explanations Incorporate visuals like digital flipbooks to break down complex information.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

Feedbackly

DECEMBER 1, 2023

It is one of the most celebrated metrics used to gauge customer loyalty and advocacy. Short-term vs. Long-term As NPS is relational, it is considered a long-term metric. The metric helps you build a long-term clientele that also advocates for your brand. It is answered by reflecting back on past interactions.

NPS 52

NPS Net Promoter Score Metrics Touchpoint 52

Totango

JANUARY 22, 2024

This is the moment for CS to rise to the occasion by focusing on securing retention and driving expansion, continuously working with customer results in mind, using adoption and feedback to drive advocacy, and embracing integration across the enterprise. Retention is the new acquisition.

Customer Success 94

Customer Success Consulting Customers Leadership 94

DemandJump

APRIL 26, 2022

Great news: these terms all mean the same thing! In fact, page clusters, content clusters, and topic clusters are all also known as another term: an SEO pillar. For the purposes of this blog, we’ll use the term “topic cluster” or “pillar.”. What is a topic cluster? Don’t worry, we’ll help you understand.

105

105

Retently

MARCH 16, 2022

So, let’s shed some light over the real difference between the Customer Success and Customer Support roles, and why these should be viewed as independent disciplines rather than interchangeable terms. Although both roles have the customer at heart, Customer Support is more of a problem-solving department than a long-term success strategy.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

ClearAction

AUGUST 19, 2020

There are many types of customer experience indexes, and they each communicate something specific, based on certain assumptions, with greatest usefulness to one or more groups in your company. You should never use indexes and metrics blindly. Assumes finite, usually short-term horizon. Assumes finite, usually short-term horizon.

Customer Experience 174

Customer Experience Fashion Communication Customers 174

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78