CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. The challenge lies not only in offering unique products or services but also in crafting a distinct brand identity.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

ShepHyken

AUGUST 4, 2023

She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences. In 2022 alone, over 422 million US citizens were impacted by some form of data breach resulting in their personal information being exposed to malicious actors.

Customer Experience 62

Customer Experience Policies Retail System 62

West Monroe

FEBRUARY 29, 2024

Providers often lag in cyber and operational resiliency due to underfunded and under-resourced cybersecurity programs, making them easy prey for cybercriminals. The recent policy change by Blackcat, a ransomware-as-a-service provider, to allow attacks on healthcare and critical infrastructure, signals a likely increase in such cyber events.

Healthcare 52

Healthcare Hospitality e-support Exercises 52

CSM Magazine

OCTOBER 30, 2023

Achieving this level of customer satisfaction requires a robust IT infrastructure and the right technology solutions. That’s where IT Managed Services come into play. This article explores how IT Managed Services can help businesses enhance customer experience and outlines the key strategies and benefits.

Management 52

Management Customer Experience Social Media Technology 52

West Monroe

MARCH 7, 2024

Recent cyberattacks by groups like Volt Typhoon, backed by China, have shown how these attacks can have widespread effect—especially on organizations that maintain critical infrastructure, house sensitive data, or provide critical services. The NIST 2.0 There were two notable changes in the NIST CSF 2.0:

Industry 40

Industry Government Leadership Healthcare 40

Magellan Solutions

JANUARY 23, 2024

Technology empowers modern small businesses to drive innovation, enhance collaboration, and streamline operations daily. However, it also brings headaches when critical systems fail or important data is lost. Older technology usually doesn’t have features and security patches.

System 52

System Software Technology Insurance 52

CSM Magazine

AUGUST 29, 2023

Journey.ai, Inc (DBA: Journey), a groundbreaking cybersecurity software business, is expanding its suite of capabilities with Avaya, a leading contact center company. Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents, reducing fraud and unlocking significant efficiency gains.

Contact Center 52

Contact Center Innovation Customer Centricity Software 52

Magellan Solutions

DECEMBER 18, 2023

Exploring the Benefits of 24/7 IT Solutions It forms the foundation of a tech-driven business culture, where technology is embedded in the organization’s DNA. With 24/7 IT solutions, any system glitches or cybersecurity threats are tackled immediately. Continuous evolution is a necessity for survival in the tech-driven landscape.

Innovation 52

Innovation Culture Tips Trends 52

CSM Magazine

JANUARY 8, 2024

This attack took down their on-premise contact centre, resulting in them having no access to critical customer data and communications. Our customer took immediate action – shutting down certain systems and seeking assistance from external cybersecurity and forensic IT experts. It was a nightmare scenario.

Groups 52

Groups Healthcare Multi-Channel System 52

West Monroe

DECEMBER 14, 2022

While foundational aspects—affordability, resiliency, and reliability—are still top of mind, energy industry trends show that utilities are quickly becoming digital, service-based enterprises tasked with leading the charge toward decarbonization while enabling customers to reach their own sustainability goals. Data and analytics.

Industry 98

Industry Government Transportation Financial 98

CSM Magazine

JANUARY 27, 2023

In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management. Get ready to dive into the world of technological advancements in business operations and discover what innovations have been made!

Consumers 52

Consumers Technology Management Self Service 52

West Monroe

OCTOBER 11, 2023

Utilities are acquiring more technologies and becoming more interconnected—making it more important than ever to incorporate IT in decision-making. Many utilities still work in silos where business units (such as engineering, operations, customer service, field operations, IT, etc.) operate with a large degree of autonomy.

Government 52

Government Guidelines Culture Groups 52

BlueOcean

OCTOBER 4, 2022

She also points out that the generational make-up of the customer service workforce is shifting. Today’s 6 th graders —who are playing video games on a TV while their laptop shows someone else playing video games on YouTube all while talking with friends through a PlayStation headset—are tomorrow’s customers. Lessons from the CX Futurist.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

AWS Machine Learning

APRIL 18, 2024

Slack worked with SageMaker JumpStart to host industry-leading third-party LLMs so that data is not shared with the infrastructure owned by third party model providers. This keeps customer data in Slack at all times and upholds the same security practices and compliance standards that customers expect from Slack itself.

Multi-Channel 96

Multi-Channel Sports Strategy Data 96

West Monroe

AUGUST 22, 2023

The Farm Credit System fills a unique and specific role within the financial services ecosystem—supporting the continuous credit needs of U.S. What’s in place to control data flow and prevent credit approvers from accessing protected demographic information? farmers, ranchers, producers, and their rural communities.

Banking 52

Banking Guidelines Financial Metrics 52

Magellan Solutions

JUNE 21, 2023

Advanced modern technology has paved the way to harness the maximum power of artificial intelligence (AI). Don’t underrate the Importance of AI-driven outsourcing because this technology is now useful in driving business success. Understand how you can apply these technologies to your business processes.

Innovation 98

Innovation Culture Analytics Technology 98

ViiBE Blog

JULY 8, 2021

What are the different kinds of top cybersecurity companies? Customer experience , Technology. As the number of cyberattacks has been rapidly growing in the past few years – especially since the beginning of the pandemic, with a noted increase by scamming 400% – cybersecurity has become a topic on the lips of many.

Company 52

Company Government Self Service Transportation 52

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data ROI Banking Financial 40

BirdEye

SEPTEMBER 14, 2023

Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. AI is the technology that creates algorithms that adapt to humans way of working. AI can improve customer service response times and client troubleshooting outcomes.

Tools 111

Tools Strategy Chatbots Analysis 111

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Government 125

Government Training Data Policies 125

West Monroe

OCTOBER 11, 2023

Utilities are acquiring more technologies and becoming more interconnected—making it more important than ever to incorporate IT in decision-making. Many utilities still work in silos where business units (such as engineering, operations, customer service, field operations, IT, etc.) operate with a large degree of autonomy.

Government 40

Government Guidelines Culture Groups 40

AWS Machine Learning

JANUARY 13, 2023

Parsons Corporation (NYSE:PSN) is a leading disruptive technology company in critical infrastructure, national defense, space, intelligence, and security markets providing solutions across the globe to help make the world safer, healthier, and more connected. Parsons is on a mission to make AI/ML a foundation of business across the company.

Transportation 87

Transportation Leadership Training Innovation 87

Maru Group

MARCH 23, 2021

Questions of Cybersecurity and Compliance are rarely out of the headlines these days. To attest to our credibility on this subject we hold 3 ISO27001 certificates: for Research and Consulting, Sample and Data processing and for our HUB Software Ecosystem respectively. Our Software Ecosystem is WCAG 2.0 AA and ADA compliant.

Software 52

Software Government Guidelines Policies 52

transcosmos Information Systems

JULY 24, 2018

Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements in science and technology. However, IT outsourcing services have also evolved to address new forms of threats.

System 85

System Technology Government Connections 85

West Monroe

FEBRUARY 23, 2022

But today, rich operational data is driving material transformation, making the shop floor the center of value creation. Data is helping manufacturers optimize parameters and production runs, configurations, schedules, and maintenance—thereby minimizing costs and maximizing value. All Rights Reserved. Featured Content.

Leadership 52

Leadership Culture Training Technology 52

CSM Magazine

OCTOBER 5, 2021

Let’s say you’re a typical college student studying cybersecurity overwhelmed with college requirements and the pressure that goes with contributing to society once you graduate. However, living in the digital age should give you enough reason to stick with your degree, with Cybersecurity experts in demand more than ever.

Government 52

Government Course Policies Tips 52

Magellan Solutions

AUGUST 6, 2023

The finance and accounting world is undergoing a technological revolution. Automation of Mundane Tasks AI can automate repetitive and time-consuming accounting tasks like consolidating accounts payable and accounts receivables, data entry , and bookkeeping. We’ll explore how AI tools can benefit the finance and accounting industry.

Financial 98

Financial Tools Analytics Report 98

West Monroe

APRIL 3, 2023

Faced with ambitious decarbonization goals, accelerating electrification efforts, new regulatory requirements, and critical cybersecurity risks, industry leaders are looking to large, transformational technology deployments to adapt to new challenges and position themselves for the future.

Management 52

Management Government System Technology 52

AWS Machine Learning

DECEMBER 5, 2023

Speed is of the essence, and adoption of LLM technologies can make or break a business’s competitive advantage. In their implementation of generative AI technology, enterprises have real concerns about data exposure and ownership of confidential information that may be sent to LLMs.

Data 99

Data Training Financial Examples 99

AWS Machine Learning

SEPTEMBER 12, 2022

We have prepared several AWS sessions to give you guidance on how to use AWS services powered by NVIDIA technology to meet your goals. In this session, we review the details of the PyTorch fully sharded data parallel (FSDP) algorithm, which enables you to train deep learning models at scale. Available sessions.

Conference 81

Conference Training Travel Meeting 81

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

West Monroe

APRIL 25, 2023

As use cases for generative AI continue to proliferate—and as the technology continues to evolve—one area of practical application has caught our eye for pharma companies: patient support programs. In a typical patient services organization, most calls are focused on access, dosages, and side effects.

Company 52

Company Healthcare Chatbots Roadmap 52

CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . This acknowledgement from ISG cements EXL’s position as a U.K. As the U.K.

Report 52

Report Analytics Comparison Healthcare 52

SurveySparrow

FEBRUARY 29, 2024

Studies show that more than 50% of data breaches involve third-party vendors. Risk Assessment Questionnaires are structured tools that help organizations identify and manage risks. But what exactly are they, and how can you create one yourself? Let’s find out. What are Risk Assessment Questionnaires?

Management 52

Management Effort Score Financial Measurement 52

West Monroe

DECEMBER 13, 2023

In 2023, AI dominated technology consulting conversations. Also, ignoring the data hygiene aspects and just expecting AI to be able to overcome that obstacle rather than addressing it head-on. Learn More What technology investments should executives make in 2024 to incorporate AI faster into their businesses?

Strategy 52

Strategy Analysis Data Technology 52

West Monroe

MARCH 23, 2023

Successfully creating value and improving exit multiples requires investment—and private equity firms are increasingly investing in digital and data as a value driver. And then we would make selective investments in technology where they make sense. Operating Partner U.S.-based Principal portfolio operations, U.S.

ROI 52

ROI Analysis Analytics Data 52

CSM Magazine

APRIL 25, 2022

These days, many small business owners use digital tools to manage virtually every aspect of their company, including key pieces of customer data. Today’s consumers know this, and they are more concerned than ever about the safety of their personal data. Why is cybersecurity so important for customer loyalty?

Data 52

Data How To Policies Financial 52