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B2B Customer Experience: The Complete Guide

InMoment XI

B2B customers are more likely to continue doing business with a company that consistently delivers value, meets their expectations, and provides excellent service. In competitive B2B markets, where products and services may be similar, customer experience becomes a key differentiator. Support and service.

B2B 551
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This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program

BlueOcean

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

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Actioning Customer Feedback: The Secret to Turning Difficult Customers into Loyal Advocates

C3Centricity

The most important thing to remember is not to think of customers as difficult but merely as angry, frustrated or disappointed with the product or service they bought from us. When they encountered streaming problems in the past, they quickly addressed them by upgrading their infrastructure, leading to improved service quality.

Feedback 226
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AWS at NVIDIA GTC 2024: Accelerate innovation with generative AI on AWS

AWS Machine Learning

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies. Together, we continue to innovate to make AWS the best place to run NVIDIA GPUs in the cloud.” “AI

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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A secure approach to generative AI with AWS

AWS Machine Learning

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Trends 208