Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. Lease Management. JD Edwards Re-Imagined. Apps & Tools sets.

Resources 52

Resources Innovation Roadmap Self Service 52

Clarivate

FEBRUARY 18, 2022

CGIAR, the world’s largest global agricultural innovation network, used our Web of Science API to significantly reduce their manual workload. How CGIAR saved time and resources. This had a significant impact in reducing manual quality assessment work, saving both time and resources.

Innovation 105

Innovation e-support Case Study Resources 105

C3Centricity

APRIL 23, 2024

Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives. The goal is to allocate resources more effectively, focusing on high-performing channels that promise better engagement and conversion rates.

ROI 226

ROI Marketing Social Media How To 226

One Millimeter Mindset

NOVEMBER 3, 2021

Obviously, the goal is for clients to initially elect you as their go-to professional resource to serve their needs. Are their vendor selection criteria more discerning when evaluating whether to re-elect you as their go-to professional resource? Then, evaluate whether your clients are making choices differently now.

Resources 90

Resources Consulting Innovation Meeting 90

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? Making CS management more responsive to real-time conditions. Allocate resources.

Innovation 97

Innovation Customer Success Customer Journeys How To 97

CSM Magazine

JUNE 5, 2024

Electrical service provider Citrus Group, is using a BigChange job management system to reduce asset downtime and boost customer service. “We use it for all aspects of the business from job reports and tracking, to financial management and accounting.

Groups 52

Groups Connections Software Management 52

Circular Edge

DECEMBER 8, 2021

Continuous Innovation with JD Edwards. CE also showcased more product innovations including AtomIQ, LC/NC Mobile Apps, ERPSign , and Smart Scheduler across several educational sessions. Sharing CE digital resources including the latest 9.2 Sharing CE digital resources including the latest 9.2

Resources 52

Resources Self Service Consulting Innovation 52

Circular Edge

FEBRUARY 28, 2024

ASSA ABLOY makes it easy and secure to enter physical and digital spaces through their innovative solutions. Quick Facts Industry Building Materials Products C BSFN, BSSV, JD Edwards EnterpriseOne Orchestrator Studio, Scripting, Jet Forms Creating a Sales Order Entry Pre-Processor to manage Keying process before the Sales Order moves further.

Innovation 52

Innovation Advertising Sales Technology 52

CSM Magazine

MARCH 27, 2024

D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. D2 Facilities provides a range of building maintenance and facilities management services to blue chip clients across London and the South East.

Management 52

Management Customer Relationship Management CRM System 52

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting.

System 52

System Management Customer Relationship Management CRM 52

One Millimeter Mindset

SEPTEMBER 15, 2020

Who is your internal go-to resource or resources? For that matter, are you considered your colleagues’ internal go-to resource? That is your signal that you are an internal go-to resource. Thus, you are perceived as an innovator and contributing revenue-generator. Don’t know? And make a difference: together.

Resources 86

Resources Leadership Innovation Tools 86

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 106

Call Center Management Contact Center Wait Times 106

Zeisler Consulting

MARCH 1, 2021

Plenty of organizations still use PE organically simply to reduce resource use and eliminate waste in their business processes; a noble endeavor as well. Some managers and executives I train think that new-found capacity after a process improvement is made is a good opportunity to draw down. Why Dump Your Most Valuable Resources?

Resources 72

Resources Groups Trends Innovation 72

CSM Magazine

JANUARY 24, 2024

Their team of specialists provides high-quality advice based on innovation and the latest web development trends. Drupal projects: exciting opportunities In the realm of content management systems, Drupal is hailed as a true marvel, offering Elevated Third a canvas for exciting opportunities.

Innovation 52

Innovation Consulting User Experience System 52

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

AWS Machine Learning

OCTOBER 26, 2022

This year, we celebrate the 5-year anniversary of Amazon SageMaker, our flagship fully managed ML service, which was launched at AWS re:Invent 2017 and went on to become one of the fastest-growing services in AWS history. New features for the next generation of innovation. The dawn of a new era in machine learning.

Innovation 101

Innovation Training Data Technology 101

C3Centricity

FEBRUARY 13, 2024

In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive. Organizations that adopt this approach witness improved productivity, heightened customer satisfaction, and a robust capacity for innovation.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

AWS Machine Learning

NOVEMBER 30, 2022

Artificial intelligence (AI) and machine learning (ML) are some of the most transformative technologies we will encounter in our generation—to tackle business and societal problems, improve customer experiences, and spur innovation. They want resources and guidance to implement that technology responsibly at their own organization.

Resources 77

Resources Government System Exercises 77

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. 5 resources to set your CSMs up for success. What other resources does your team use?

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

Horizon CX

APRIL 30, 2024

Cultural Shift: Transformation involves fostering a culture of innovation, collaboration, and continuous improvement, challenging ingrained habits and orthodoxies. Data-Driven Insights: CX professionals leverage data analytics and customer feedback to identify opportunities for improvement and innovation, informing strategic decision-making.

Customer Centricity 130

Customer Centricity Competitive Advantage Culture Customer Experience Professionals 130

Circular Edge

APRIL 23, 2021

Continuous Innovation with JD Edwards. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. And with all that’s been delivered so far, I’m looking forward to the next 10+ years of innovation. What a fun & inspiring experience!

Resources 52

Resources Self Service Case Study Innovation 52

Forrester's Customer Insights

MARCH 13, 2024

People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.

Innovation 56

Innovation Resources Insurance Banking 56

Magellan Solutions

JULY 10, 2023

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Effective management encompasses defined roles and clear communication. It will drive continued development and innovation.

Tips 92

Tips Management How To Culture 92

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. The post Future-proof Innovation – Vendors in it for the Long Haul appeared first on NICE inContact Blog.

Innovation 137

Innovation Contact Center Roadmap Report 137

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM e-support Customer Relationship Management 52

NICE inContact

APRIL 2, 2018

Here are a few examples: Facilitate seamless integration been customer service and Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications to give agents the context they need to solve problems. Just what can you do with a CCaaS-based CX development platform?

Innovation 137

Innovation Competitive Advantage Contact Center Omni-Channel 137

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 83

Innovation Automotive Healthcare Transportation 83

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Resources 52

Resources System Software Financial 52

Upstream Works

JANUARY 25, 2022

CX innovation is accelerating faster than ever before, and it’s integral that contact centers keep pace. While it’s true that CX innovation requires keeping up with emerging channels and technologies, digital transformation doesn’t mean you have to rip and replace your existing infrastructure.

Innovation 78

Innovation Contact Center Omni-Channel Self Service 78

TechSee

NOVEMBER 20, 2018

These unnecessary truck rolls are a waste of the company’s time and resources. To reduce these truck roll costs and inefficiencies, service companies must find better solutions for better managing tech dispatches as well as for resolving more issues remotely. Solution: Two New Technology Trends.

Innovation 153

Innovation Technology Self Service Call Center 153

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike.

Innovation 52

Innovation Customer Centricity Analytics Customers 52

TechSee

FEBRUARY 21, 2022

It can also help with inventory management by learning from past data – such as the sales fluctuations due to weather, local events, and competitor promotions – to predict inventory requirements and avoid shortages. Using AI technologies can save time and resources in the hiring process. Boost Staffing.

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Innovation Company Self Service Insurance 109