NICE inContact

JULY 9, 2019

2019 was no exception, as representatives from a variety of companies presented research, innovative approaches, best practices and results from their contact center experiences with NICE inContact CXone cloud solutions. Here’s Your One-stop Resource appeared first on NICE inContact Blog. The post Transitioning to the Cloud?

Resources 149

Resources Contact Center Conference Interaction 149

One Millimeter Mindset

NOVEMBER 3, 2021

Obviously, the goal is for clients to initially elect you as their go-to professional resource to serve their needs. Are their vendor selection criteria more discerning when evaluating whether to re-elect you as their go-to professional resource? Then, evaluate whether your clients are making choices differently now.

Resources 90

Resources Consulting Innovation Meeting 90

Circular Edge

FEBRUARY 28, 2024

ASSA ABLOY makes it easy and secure to enter physical and digital spaces through their innovative solutions. Request a Reference Call " * " indicates required fields Name First Last Corporate Email Address * Company Name * Name This field is for validation purposes and should be left unchanged.

Innovation 52

Innovation Advertising Sales Technology 52

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Register for the May 4th event here.

Innovation 100

Innovation Customer Success Customer Journeys System 100

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

Innovation 52

Innovation Roadmap Resources Connections 52

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you simply want to learn more about our innovative products and services, a representative can answer your questions by completing the form below, and they’ll get right back to you.

Innovation 260

Innovation Feedback Analysis Resources 260

Circular Edge

DECEMBER 8, 2021

Continuous Innovation with JD Edwards. CE also showcased more product innovations including AtomIQ, LC/NC Mobile Apps, ERPSign , and Smart Scheduler across several educational sessions. Sharing CE digital resources including the latest 9.2 Sharing CE digital resources including the latest 9.2 I am happy to help!

Resources 52

Resources Self Service Consulting Innovation 52

Clarivate

FEBRUARY 18, 2022

CGIAR, the world’s largest global agricultural innovation network, used our Web of Science API to significantly reduce their manual workload. How CGIAR saved time and resources. This had a significant impact in reducing manual quality assessment work, saving both time and resources.

Innovation 105

Innovation e-support Case Study Resources 105

C3Centricity

APRIL 23, 2024

As a result, most have readjusted their commitments to marketing channels, resources, and programs, and a similar proportion say they are facing significant pressure to cut martech spending. The goal is to allocate resources more effectively, focusing on high-performing channels that promise better engagement and conversion rates.

ROI 226

ROI Marketing Social Media How To 226

One Millimeter Mindset

SEPTEMBER 15, 2020

Who is your internal go-to resource or resources? For that matter, are you considered your colleagues’ internal go-to resource? That is your signal that you are an internal go-to resource. Thus, you are perceived as an innovator and contributing revenue-generator. Don’t know? And make a difference: together.

Resources 86

Resources Leadership Innovation Tools 86

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Allocate resources.

Innovation 98

Innovation Customer Success Customer Journeys How To 98

Forrester's Customer Insights

MARCH 13, 2024

People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.

Innovation 55

Innovation Resources Insurance Banking 55

Experience Investigators by 360Connext

MARCH 5, 2024

Why Employee Experience is Vital to Customer Experience Human resources (HR) and learning and development (L&D) teams are incredibly influential in the customer experience. They deserve resources. Empathy is a finite resource. It’s a healthy cycle that inspires innovation. in both areas. Employees deserve training.

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

Zeisler Consulting

MARCH 1, 2021

Plenty of organizations still use PE organically simply to reduce resource use and eliminate waste in their business processes; a noble endeavor as well. Why Dump Your Most Valuable Resources? Then why offload the most precious of your resources? Why not allow them to innovate? Guess what, you’ve got it now.

Resources 72

Resources Groups Trends Innovation 72

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. The post Future-proof Innovation – Vendors in it for the Long Haul appeared first on NICE inContact Blog.

Innovation 137

Innovation Contact Center Roadmap Report 137

Circular Edge

MARCH 5, 2024

The Jurgensen Companies, a family-owned leader in asphalt, aggregates, and construction, leverages Circular Edge's expertise in JDE E1 and Concur solutions to drive innovation for high-quality projects.

Innovation 52

Innovation Policies Report Data 52

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

CSM Magazine

JANUARY 24, 2024

Their team of specialists provides high-quality advice based on innovation and the latest web development trends. Through continuous innovation and improvements, Elevated Third ensures that each Drupal project becomes not just a development endeavor but a transformative journey toward unparalleled digital success.

Innovation 52

Innovation Consulting User Experience System 52

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. As platforms continue to innovate, the focus on enhancing customer service is clear, paving the way for a more engaging, secure and personalized betting environment.

Sports 52

Sports Innovation Technology Customer Service 52

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Next, we examined innovation in Ukraine by analyzing the country’s contributions to the global Research Fronts. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

ClientSuccess

NOVEMBER 2, 2020

As your team heads into 2021, staying on top of industry trends, innovations, and best practices will be key to maintaining the high level of customer service your accounts now expect while continuing to grow and expand your internal team’s development and education. 5 resources to set your CSMs up for success. Customer Success eBooks.

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

Experience Investigators by 360Connext

MAY 14, 2024

Jeannie shares how to debunk myths within the workplace and inspire innovation among your employees. Resources Mentioned: Download the CX Mission Statement Workbook Download the CX Success Statement Workbook Don’t miss the next episode! So, tune in, take notes, and let’s start building that momentum together!

Culture 143

Culture Innovation Customer relationships Resources 143

TechSee

NOVEMBER 20, 2018

These unnecessary truck rolls are a waste of the company’s time and resources. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls.

Innovation 153

Innovation Technology Self Service Call Center 153

Circular Edge

APRIL 23, 2021

Continuous Innovation with JD Edwards. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. And with all that’s been delivered so far, I’m looking forward to the next 10+ years of innovation. What a fun & inspiring experience!

Resources 52

Resources Self Service Case Study Innovation 52

Circular Edge

MARCH 4, 2024

includes significant and innovative improvements to help customers drive digital process transformation , enhance user experiences and realize operational simplification.

Innovation 40

Innovation Customer Success User Experience Tools 40

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 79

Innovation Automotive Healthcare Transportation 79

Interactions

APRIL 30, 2020

It is the role of top management to reduce the uncertainty during the transition phase in such a way that people dare to make the choices and commit the resources.’’ . This distraction can take them away from the task at hand, which is reducing uncertainty and doing more with limited resources with a well thought out strategy.

Innovation 71

Innovation ROI eBook Contact Center 71

TechSee

FEBRUARY 21, 2022

Using AI technologies can save time and resources in the hiring process. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Boost Staffing. AI tools such as NLP, voice recognition, and computer vision technologies can be used to analyze candidates’ performance.

Innovation 109

Innovation Company Self Service Insurance 109

Experience Investigators by 360Connext

APRIL 23, 2024

Your journey to elevating customer experience starts with real-world applications and continuous dialogue to keep your strategies at the forefront of innovation. Resources Mentioned: Download the free CX Mission Statement Workbook Download the free CX Success Statement Workbook Is Customer Experience Worth It?

Customer Experience 162

Customer Experience ROI Connections Innovation 162

PK

JULY 8, 2020

I recently had the pleasure of interviewing Ham Pasupuleti, VP of Healthcare Innovation at PK. We discussed the FHIR (Fast Healthcare Interoperability Resources) standard, the next generation interoperability framework for […]. The post Innovation through FHIR: An interview with Ham Pasupuleti appeared first on PK.

Innovation 69

Innovation Healthcare Resources 69

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Wootric CX Blog

JANUARY 6, 2021

In addition, our pace of innovation and our ability to support our customers around the globe will accelerate as we leverage the considerable resources and expertise of InMoment. . This next step in our evolution means great things for our customers and other businesses seeking a modern approach to CX improvement. .

Omni-Channel 105

Omni-Channel Innovation Net Promoter Score Chief Customer Officer 105

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52