innovation-day-2022 
InMoment XI
FEBRUARY 9, 2024
It’s driven, in part, by product innovation. These chatbots can answer customers’ questions at any hour of the day. Consider the fact that in 2022, 37% of new vehicle buyers bought a brand they’d never owned before. Customers less satisfied with buying process in 2022. ( [link] ). This is up from 31% the prior year.
Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Here are a few ideas for any leader dedicated to creating better days ahead for their customers and employees. Make 2022 the year you close the loop. What innovations or ideas do you think we’ll see in the new year? But some things won’t change.
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InMoment XI
FEBRUARY 15, 2022
In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. During quarantine, retail stores often offered same-day home delivery, curbside pick up, and buy online, pick up in-store (BOPIS). The question is, which of these will last?
InMoment XI
JUNE 21, 2022
After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. The day was filled with practical tips that you can apply to your program from day one. 5 Pieces of Advice from Our Customer Experience Speakers. #1:
eGain Blogs
FEBRUARY 29, 2024
And customer service is one of the sweet spots for Gen AI and KM innovation. With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! Why not talk to us to unleash value from the powerful symbiosis between Gen AI and KM?
Experience Investigators by 360Connext
FEBRUARY 1, 2022
Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Retailers often ask executives to spend a day working alongside frontline workers a few times a year.
TechSee
MARCH 7, 2023
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.
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