What has Customer Experience got to do with me, the Chief Information Officer?

ijgolding

The post What has Customer Experience got to do with me, the Chief Information Officer? Customer Journeys Customer retention and loyalty CX Professionals CX Strategy Technology chief information officer CIO customer experience customer journeys technology & customer experience

Informing Better Business Decisions with Analytics

Lenati

The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed. Analytics provide insights that add operational value to any industry.

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Informing Better Business Decisions with Analytics

Connective DX

The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed. Analytics provide insights that add operational value to any industry.

Studio Stories: How PowerDMS kept their customers informed and supported during a natural disaster

Talkdesk

Studio also relieves the management side of the contact center operation, making it more efficient to share information with stakeholders across the organization.

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

How to Create a Website That Informs Clients

CSM Magazine

There are some simple tips we’re going to give you to make a website that informs your clients. “Understanding how our audiences use technology in their everyday life helps inform us how and where to reach them,” state the experts at CRI, a digital signage company.

Generate Repeat Business by Providing Additional Information: Guest Post by Richard Shapiro

ijgolding

One of the easiest ways to generate repeat business is to answer your customer’s questions and provide additional information. Often times, this is the information that has the most profound effect on the customer in order to gain their repeat business.

Useful Complaining Information!

Helen Dewdney

Best selling book with advice, guidance, information, legal rights and templates for always getting that redress! Sign up to the newsletter to keep up to date with information, I only send a few a year! If you have come here from seeing me on the telly box or heard me on the radio today here are some links you might like to help you complain effectively. Top 20 Tips on complaining effectively.

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The Connected CEO vs the Informed CEO

Clarabridge

But he, like so many CEOs, is not fully informed. There is a huge difference between a connection to a few select customers and being informed about the masses. Why is it so important to be truly informed?

What Golden Nuggets of Information Are You Missing Out On and Why?

MaritzCX

Few events in world history compare to the excitement surrounding the discovery of California gold by James Marshall, in January of 1848. The famous discovery set off one of the most important migrations ever known.

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How ZoomInfo Solves Recruiting Pain Points

For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness.

Ryanair in fresh misleading information claims

Helen Dewdney

The UK Civil Aviation Authority will be asking the airline to review the way it displays information to ensure consumers are fully aware of their rights.”. Ryanair is continuing to misinform its passengers about their legal rights.

From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60

Customer Bliss

It’s often from Operations or Marketing, but in the case of Brian Lillie, he went from Chief Information Officer of Equinix , the world’s largest IBX data center and colocation provider, to CCO. Episode Overview. Wow, can’t believe we’re at 60 episodes!).

What Golden Nuggets of Information Are You Missing Out On and Why?

MaritzCX

Few events in world history compare to the excitement surrounding the discovery of California gold by James Marshall, in January of 1848. The famous discovery set off one of the most important migrations ever known.

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Customer Information Form Basics: What You Need to Know

Customers That Stick

And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations. Four Types of Customer Information.

Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

Surviving Information Overload in the World of Customer Service

Provide Support

Surviving Information Overload in the World of Customer Service. This influx of information has become a perplexing problem for contact center managers, as well as C-level executives, who want to make sure their contact center is performing optimally.

How can NPS be used to Inform Marketing?

SuiteCX

By measuring and tracking NPS data organizations can understand the drivers of the business and begin to utilize the data to inform and drive marketing. In this white paper we investigate how you can integrate NPS with data strategy to inform data-driven marketing and drive further impact and results. Custoholic Blog

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Building The Cognitive Organization: AI-Ready Information (Part One)

North Highland

Today we will look at a foundational area of AI readiness, AI ready information, which in this case includes data, content, and metadata. Information First. Regardless of where organizations start with an AI solution, information is the critical foundation.

Eight critical omnichannel stats to inform your CX strategies

OpinionLab

Here are eight stats to inform your strategies: 1. The post Eight critical omnichannel stats to inform your CX strategies appeared first on OpinionLab. Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and your customers. You will be able to take full advantage of cross-selling, promotions, and existing inventories – all while saving substantially on costs.

How Does Customer Experience Impact Angry Customers?

Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones

Present Your Consumers With More Product Information Using Telesales

Magellan Solutions

Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that.

5 YouTube Marketing Musts Informed by Social Media Analytics

NetBase

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! The post 5 YouTube Marketing Musts Informed by Social Media Analytics appeared first on NetBase.

Collecting Information About Your Customer’s Journey: What’s the Right Approach?

Heart of the Customer

The post Collecting Information About Your Customer’s Journey: What’s the Right Approach? Note: We’re celebrating the upcoming launch of our new book, “How Hard Is It to Be Your Customer?

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Mastering Information Fusion: Learning From Spies

Maru/Matchbox

It is information source agnostic and it seamlessly weaves together disparate data into a story that answers two key questions: So what? Insights professionals of the future will be information omnivores. They can’t come to the table with just the secret stuff, because there is so much valuable information out there.”. Intelligence analysts deal with an astonishingly diverse array of information sources and distil them down into insights to guide decision-makers.

The Recruiting Crossword Puzzle

Test your recruiter-brain with this crossword puzzle, which reveals the best ways to move forward in your efforts with every answer!

Foreign Office in epic fail on passport validity information

Helen Dewdney

My long journey of confusion – Foreign Office provides conflicting information. Our travel advice is updated whenever we become aware of new information. The FCO has shown itself to be utterly useless in providing basic information to travellers!

Travel Customer Care Excellence, Informed by Social Listening

NetBase

The post Travel Customer Care Excellence, Informed by Social Listening appeared first on NetBase. When we talk about customer care, we now know we’re talking about the entire customer experience – not just isolated moments in-store, or when things go wrong.

How to Collect Personal Information with Surveys

SurveyGizmo

Collecting Personal Information with Surveys Should Be Handled Delicately. Depending on the initiative that your survey project is supporting, it’s possible that you’ll want to collect some personal information (PI) from respondents.  
Related: SurveyGizmo’s Commitment to GDPR 
 Personal information is not the same as personally identifiable information

CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information

Michelli Experience

also linked the emergence of the internet with the evolution of the essential corporate position of Chief Information Officer (CIO ). The post CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information appeared first on Joseph Michelli. I first heard about “ it” in a Harvard Business article in 2016 and subsequently have been asked about “it ” by clients and colleagues alike. “ It” is yet another entrant into the C-suite. “It“

Why B2B Contact and Account Data Management Is Critical to Your ROI

64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. Given data’s direct impact on marketing campaigns, reporting, and sales follow up, maintaining an accurate and consistent database is a top priority for B2B organizations. This latest eBook aims to help marketing leaders understand the impact of data management on their company’s ROI.

Interview: Porter Novelli’s Kaylea Bowers on Staying Grounded in the Nitty-Gritty and Using Data to Inform Brand Purpose

Brandwatch CX

Interview

Why Technology Won’t Help You Understand Your Customers

C3Centricity

However, in working with clients around the world as well as in numerous industries, I have found that many are lost by the wealth of information that is available to them. Consumers are adapting their behaviours to the trading of their personal information.

Demystifying The Information Sharing Alphabet Soup

Forrester's Customer Insights

Cyber Threat Intelligence is an overcrowded space that is overdue for contraction.

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A Guide For Protecting Your Customers’ Information

Win the Customer

This conflict has to be removed to keep your information secure. As part of a sustainability plan, information backups should be regularly scheduled, secure and offsite. Cloud-based backups are best because they allow access to the information even in cases of extreme local disasters like earthquakes and hurricanes. If you collect information daily, then it should happen every day.

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The Health of the Contact Center: Are You Ready for 2019?

center staff to quickly make informed decisions about. necessary information to make fast and. informed decisions. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of.

Using Social Media Insight to Inform Competitive Intelligence

NetBase

Most brands are only comfortable doing moving fast and breaking things because their decision-making is driven by exceptionally accurate Next Generation AI-informed intel. The post Using Social Media Insight to Inform Competitive Intelligence appeared first on NetBase.