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Loyalty Marketing Programs: How CX Insights Can Inform Incentives

InMoment XI

But it’s crucial to define each individually before we parse out how a CX mindset can inform what incentives your business should provide customers. There is clearly some overlap between both programs, so how can brands utilize one to inform the other? of those surveyed said they would give information if there’s a cash reward and 89.3%

Loyalty 260
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All I want is information

Zeisler Consulting

We recently needed a battery replacement in one of the household computers, so I made an appointment at the brand’s retail location in a local mall. The process of registering and scheduling an appointment was super easy, and the appointment times were remarkably specific, so I figured I was in for a very tightly-run experience.

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The Power of Business Data: Leveraging Information for Informed Decision-Making

CSM Magazine

Enterprises across the globe are leveraging information to make informed decisions and gain a competitive edge. Financial data includes information on revenues, expenses, profits, and cash flow. Sales data includes information on sales volume, pricing, and trends. That’s where business data comes in.

Data 52
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Protecting Attendee Information with Venue Manager Software

CSM Magazine

When organizing an event, ensuring the security of attendee information is a priority. By utilizing security features and protocols, venue manager software safeguards attendee information, providing a secure event experience. In today’s age, securing attendee information is important.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.

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How Mulesoft Uses Empathy-Based UX Research to Inform User-Centered Product Design

Alida

User experience research is the most data-driven way to forecast needed product updates and plan upcoming features and the future of your product. It can help to eliminate internal bias and confirm or reject assumptions that influence product development.

Roadmap 246
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Workforce trends shaping 2022: How the Great Resignation informs agent experience today

NICE inContact

The events of the past couple of years took a strange, unexpected toll on the labor market. During the lockdown, unemployment was high, and workers clung to their jobs. However, now that things are getting (somewhat) back to normal, a significant percentage of American workers have decided not to go back to work.

Trends 203
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10 Questions to Ask Before Buying an LMS

From identifying critical functions to enhancing your digital training experience, this guide ensures you're well-equipped to make an informed decision. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Join us for a deep dive into Forrester’s Predictions report to get more information on next year’s digital commerce landscape. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. Download this eBook to find out!

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How to Stay Competitive in the Evolving State of Martech

To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.

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The Recruiting Crossword Puzzle

On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Real-time speech transcription, analysis, and enablement are now a reality.

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How ZoomInfo Solves Recruiting Pain Points

More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. The digital age has brought about increased investment in data quality solutions. However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts.