A Small Business Guide to Protecting Customer Data and Information

CSM Magazine

Basically – we live online – and leave a lot of our personal information there. If you run a business, you know that it’s impossible not to gather and process your customers’ data and information.

Inform Your Decision to Move to Cloud Contact Center Technology – Latest Analysis from Omdia

NICE inContact

Moving to cloud contact center technology is not a question of if, but when. In 2020, 66% of companies are accelerating their move to the cloud as a result of the pandemic. When your contact center is ready for this transformation, Omdia has provided an important resource to help.

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Making Informed Predictions Around Emerging Trends

NetBase

As some trends moved to the back burner and new ones came on unexpectedly, brands have had their hands full making informed predictions around emerging trends. The post Making Informed Predictions Around Emerging Trends appeared first on NetBase.

TIBCO’s Acquisition Of Information Builders Signals More BI Market Consolidation

Forrester - Business Intelligence

Today, TIBCO announced its intent to acquire Information Builders, Inc. The business intelligence (BI) vendor consolidation trend that started earlier in 2019 continues. IBI) — one of the oldest players in the market. Want to get the real sense of how far back IBI goes?

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

Data Management: Are you capturing the right information?

Customercount

The post Data Management: Are you capturing the right information? ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use.

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Useful Complaining Information!

Helen Dewdney

Best selling book with advice, guidance, information, legal rights and templates for always getting that redress! Sign up to the newsletter to keep up to date with information, I only send a few a year! If you have come here from seeing me on the telly box or heard me on the radio today here are some links you might like to help you complain effectively. Top 20 Tips on complaining effectively.

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Informing Better Business Decisions with Analytics

Connective DX

The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed. PK’s analytics tools delivered invaluable insights that gave way to more informed business decisions for the retailer, such as the best products to offer and what locations would be ideal for store openings.

Informing Better Business Decisions with Analytics

Lenati

The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed. PK’s analytics tools delivered invaluable insights that gave way to more informed business decisions for the retailer, such as the best products to offer and what locations would be ideal for store openings.

How can NPS be used to Inform Marketing?

SuiteCX

By measuring and tracking NPS data organizations can understand the drivers of the business and begin to utilize the data to inform and drive marketing. In this white paper we investigate how you can integrate NPS with data strategy to inform data-driven marketing and drive further impact and results. Custoholic Blog

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Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Generate Repeat Business by Providing Additional Information: Guest Post by Richard Shapiro

ijgolding

One of the easiest ways to generate repeat business is to answer your customer’s questions and provide additional information. Often times, this is the information that has the most profound effect on the customer in order to gain their repeat business. They are so lacking in useful information that they can often mislead. Additional information is great, but it needs to be useful information. Without repeat business , your company will cease to exist.

How to Collect Personal Information with Surveys

SurveyGizmo

Collecting Personal Information with Surveys Should Be Handled Delicately. Depending on the initiative that your survey project is supporting, it’s possible that you’ll want to collect some personal information (PI) from respondents.  
Related: SurveyGizmo’s Commitment to GDPR 
 Personal information is not the same as personally identifiable information

Ryanair in fresh misleading information claims

Helen Dewdney

The UK Civil Aviation Authority will be asking the airline to review the way it displays information to ensure consumers are fully aware of their rights.”. Last year it took enforcement action for persistently misleading passengers with inaccurate information about their rights in respect of cancellations. Ryanair is continuing to misinform its passengers about their legal rights.

Eight critical omnichannel stats to inform your CX strategies

OpinionLab

Here are eight stats to inform your strategies: 1. The post Eight critical omnichannel stats to inform your CX strategies appeared first on OpinionLab. Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and your customers. You will be able to take full advantage of cross-selling, promotions, and existing inventories – all while saving substantially on costs.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

The Connected CEO vs the Informed CEO

Clarabridge

But he, like so many CEOs, is not fully informed. There is a huge difference between a connection to a few select customers and being informed about the masses. At a time when CEOs, and even Presidents, endeavour to create more direct communications through Tweeting and reading their own self-selected Twitter feeds, there is a need for a more scientific approach, delivered through analytics, to ensure these company, and country, leaders become truly informed.

What Golden Nuggets of Information Are You Missing Out On and Why?

MaritzCX

Few events in world history compare to the excitement surrounding the discovery of California gold by James Marshall, in January of 1848. The famous discovery set off one of the most important migrations ever known. One of the largest gold chunks discovered at that time was by an indigent miner named Mr. Strain who in 1851 stumbled across a 50-pound nugget. View Article

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Amanda Robinson: A passion for data meets a goldmine of information

Keatext

The post Amanda Robinson: A passion for data meets a goldmine of information appeared first on Keatext. Text analytics AI customer experience interviews unstructured data

From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60

Customer Bliss

It’s often from Operations or Marketing, but in the case of Brian Lillie, he went from Chief Information Officer of Equinix , the world’s largest IBX data center and colocation provider, to CCO. Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Episode Overview. Wow, can’t believe we’re at 60 episodes!).

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

5 YouTube Marketing Musts Informed by Social Media Analytics

NetBase

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! So, AI Studio will be the new way for brands to become those YouTube marketing trendsetters, as they’ll seemingly have a magic ball whispering highly informed predictions in their CMO’s ear. The post 5 YouTube Marketing Musts Informed by Social Media Analytics appeared first on NetBase.

What Golden Nuggets of Information Are You Missing Out On and Why?

MaritzCX

Few events in world history compare to the excitement surrounding the discovery of California gold by James Marshall, in January of 1848. The famous discovery set off one of the most important migrations ever known. One of the largest gold chunks discovered at that time was by an indigent miner named Mr. Strain who in 1851 stumbled across a 50-pound nugget. View Article.

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Customer Information Form Basics: What You Need to Know

Customers That Stick

And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations. To collect this information, you need a method, and the customer information form is a tried and true way to get to know your customers. Four Types of Customer Information. Not all information is equal. Basic Contact Information.

How to Create a Website That Informs Clients

CSM Magazine

There are some simple tips we’re going to give you to make a website that informs your clients. “Understanding how our audiences use technology in their everyday life helps inform us how and where to reach them,” state the experts at CRI, a digital signage company. In reality, these will be very distracting when your customer is trying to get the information they want. These pages are so informative and give the customers exactly what they want.

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

Surviving Information Overload in the World of Customer Service

Provide Support

Surviving Information Overload in the World of Customer Service. This influx of information has become a perplexing problem for contact center managers, as well as C-level executives, who want to make sure their contact center is performing optimally. Articles Best Practice Tips and Tricks contact center contact center analytics contact center metrics customer service analytics information overload in customer service

Travel Customer Care Excellence, Informed by Social Listening

NetBase

The post Travel Customer Care Excellence, Informed by Social Listening appeared first on NetBase. When we talk about customer care, we now know we’re talking about the entire customer experience – not just isolated moments in-store, or when things go wrong. How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Here are some ways! Immediacy Is Key.

Studio Stories: How PowerDMS kept their customers informed and supported during a natural disaster

Talkdesk

Studio also relieves the management side of the contact center operation, making it more efficient to share information with stakeholders across the organization. In the future, the company intends to offer customers helpful information in the IVR while they’re waiting to be connected to a live agent. When customers are on hold because our team is at capacity, we want them to be provided with helpful information while they’re waiting,” said Hostetter.

Healthcare Edition: How to Get Information to Your Users Quickly

Gainsight

If you needed to get important information to your users, it was likely buried under all of these communications. As the situation surrounding COVID-19 continues to evolve, companies need to be prepared to keep users informed. In this guide for healthcare products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to your end users when time is of the essence.

How ZoomInfo Solves Recruiting Pain Points

For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness.

CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information

Michelli Experience

also linked the emergence of the internet with the evolution of the essential corporate position of Chief Information Officer (CIO ). The post CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information appeared first on Joseph Michelli. I first heard about “ it” in a Harvard Business article in 2016 and subsequently have been asked about “it ” by clients and colleagues alike. “ It” is yet another entrant into the C-suite. “It“

Mastering Information Fusion: Learning From Spies

Maru/Matchbox

It is information source agnostic and it seamlessly weaves together disparate data into a story that answers two key questions: So what? Insights professionals of the future will be information omnivores. They can’t come to the table with just the secret stuff, because there is so much valuable information out there.”. Intelligence analysts deal with an astonishingly diverse array of information sources and distil them down into insights to guide decision-makers.

A Guide For Protecting Your Customers’ Information

Win the Customer

This conflict has to be removed to keep your information secure. As part of a sustainability plan, information backups should be regularly scheduled, secure and offsite. Cloud-based backups are best because they allow access to the information even in cases of extreme local disasters like earthquakes and hurricanes. If you collect information daily, then it should happen every day.

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Building The Cognitive Organization: AI-Ready Information (Part One)

North Highland

Today we will look at a foundational area of AI readiness, AI ready information, which in this case includes data, content, and metadata. Information First. Regardless of where organizations start with an AI solution, information is the critical foundation. Think of “information” as food for AI: the better the food you feed your AI, the better it can perform. Once you’ve added the metadata to the data and content, you’ve created information.

Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

Present Your Consumers With More Product Information Using Telesales

Magellan Solutions

Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that. In order to meet their sales targets, some telesales experts provide their customers with a more detailed product information, leaving no questions unanswered in their minds.