Blueshift

JANUARY 18, 2024

In a recent Expert Perspective webinar series ( part 1 and part 2 now available on-demand), David Raab, Founder of the CDP Institute, and Vijay Chittoor, Co-Founder and CEO of Blueshift, help reduce confusion and provide insights for establishing a powerful, impactful CDP strategy.

Industry 115

Industry ROI Marketing Data 115

ShepHyken

MARCH 25, 2024

My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction. I agree that customers are more demanding than ever. I loved one of his first topics: AI is not the end of call centers. I loved one of his first topics: AI is not the end of call centers.

Loyalty Programs 76

Loyalty Programs Hotels Customer Service Hospitality 76

Magellan Solutions

APRIL 11, 2024

From processing orders to troubleshooting website glitches, the demands on your support team can be relentless. Personalized Assistance From Experts Well-trained agents typically provide Shopify telephone support and have extensive knowledge of the Shopify platform. Hey there, fellow Shopify merchants! With over 1.75

e-support 95

e-support Net Promoter Score Training Policies 95

TechSee

MAY 4, 2021

The Gig Economy – Work On-Demand. A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers, independent contractors, and temporary hires. These gigs are often created to meet consumer demand via the real-time delivery of services.

Customer Service 182

Customer Service Contact Center Call Center Retail 182

TechSee

MARCH 21, 2024

By popular demand, we are now offering this AI-automated guided flow as a packaged solution. Fiber Customer Installation has Many Tied up in Knots  In today’s digital-first world, the demand for high-speed internet is more critical than ever. boosting success rates while saving millions in call avoidance and dispatch costs.

Self Service 124

Self Service Contact Center Customer Satisfaction Customers 124

Eptica

SEPTEMBER 10, 2021

Date: Friday, September 10, 2021 Author: Pauline Ashenden - Demand Generation Manager How emotional intelligence can help you cope with Christmas. In our latest guest blog, industry expert Sandra Thompson explains what Emotional Intelligence (EI) is, and how it can help your teams better deal with the Christmas rush.

Omni-Channel 104

Omni-Channel Trends Industry Interaction 104

2020 Research

AUGUST 4, 2023

Like the culinary world, the world of research is diverse and demands different levels of support. Whether it’s survey and tab plan design, charting, creating topline summaries, or any other specific task, our expert team is here to bolster your insights endeavors. That said, self-serve doesn’t mean you’re all on your own.

Analysis 98

Analysis Consulting Groups Survey 98

Call Experts

APRIL 8, 2024

Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? How Does Call Experts Ensure a Seamless, Satisfactory Call Center Agent Experience? Furthermore, we’ll provide a detailed glimpse into their daily routines and outline the essential components of their job description.

Call Center 52

Call Center Net Promoter Score NPS Average Handle Time 52

Totango

APRIL 4, 2024

Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand. If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team?

Sales 89

Sales Customer Success Customers Communication 89

Calabrio

APRIL 9, 2020

And it needs to be deployed fast to meet increased demand. Additional technical resources: Guides and tutorials, provided by Calabrio customer service experts. Further, it has highlighted the need for schedule flexibility as more employees work from home and are faced with other constraints such as school closures and childcare.

Contact Center 234

Contact Center Financial Meeting Culture 234

Clarivate

DECEMBER 18, 2023

As IP legal teams strategically navigated 2023 Clarivate created resources to help, backed by insights from industry experts. As 2023 comes to a close , make sure you don’t miss out on the timely insights from Clarivate , created to help IP legal teams plan for the rapidly changing industry.

Resources 59

Resources Case Study Innovation Report 59

AWS Machine Learning

FEBRUARY 15, 2024

On the one hand, analysts and domain experts have a very deep knowledge of the data in question and its interpretation, yet often lack the exposure to data science tooling and high-level programming languages such as Python. Due to the velocity of change in IT, customers in traditional industries are facing a dilemma of skillset.

Data 91

Data Effort Score Training Metrics 91

Call Experts

OCTOBER 5, 2023

Enhancing Customer Satisfaction High-quality call centers like Call Experts are adept at resolving customer issues promptly and efficiently. Scalability ensures that customer service can adapt to market fluctuations and seasonal demands. However, not all contact centers are created equal.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

ShepHyken

FEBRUARY 26, 2024

Leading organizational transformations demands an understanding of potential resistance points. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Smart communication methods can inspire and mobilize employees.

Leadership 92

Leadership Communication Strategy Customer Experience 92

TechSee

JUNE 16, 2022

Steven is an expert in customer experience in a digital world. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

MAY 12, 2020

For years, third parties have been used to increase service coverage, meet temporary spikes in demand or handle simple tasks more cheaply than full-time employees. They are often dependent on remote experts for guidance, confirmation of completion, maintenance of safety regulations and quality control. Visual automation.

Video 109

Video Social Media Training Analysis 109

Call Experts

APRIL 8, 2024

Enhancing Customer Satisfaction High-quality call centers like Call Experts are adept at resolving customer issues promptly and efficiently. Scalability ensures that customer service can adapt to market fluctuations and seasonal demands. However, not all contact centers are created equal.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Magellan Solutions

APRIL 28, 2023

Increasing client demands, ever-changing regulations, and competition are some of the difficulties. 4) ACCESS TO SKILLED PROFESSIONALS Hiring outsourcing experts improves efficiency and hours of working. These advantages include increased flexibility, reduced costs, and access to industry experts.

Insurance 98

Insurance Company Policies Call Center 98

Eptica

APRIL 1, 2021

Date: Thursday, April 1, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 areas to focus on for agent wellbeing. Author: Pauline Ashenden - Demand Generation Manager The pandemic and remote working have increased the importance of understanding and supporting the mental and physical wellbeing of contact centre agents.

ROI 95

ROI Meeting Interaction Technology 95

TechSee

SEPTEMBER 9, 2020

But even though demand is so high, 75% of customers would rather avoid home visits unless it’s absolutely necessary. There’s also the pressure placed on remote experts and supervisors with so many inexperienced engineers reaching out for advice. But why is that? Firstly, follow-up dispatch rates are at around 25% and rising.

Management 145

Management Self Service Multi-Channel Video 145

TechSee

JUNE 16, 2020

To ensure customer expectations are met, organizations are shifting their KPIs , striving to meet customer demand for faster resolutions and fewer follow-up visits. Whether it’s a brand-new device or an unfamiliar issue, connecting with an expert is par for the course. Decision support for remote experts.

Knowledge Base 109

Knowledge Base System Customer Satisfaction Industry 109

Call Experts

MARCH 31, 2022

Call Experts is a nationwide answering service committed to giving you the support you need during tax season. Our highly trained experts are available 24/7, 365 days, to address all your accounting front desk needs. With Call Experts, you don’t have to worry about the hassles of hiring and managing support staff. .

e-support 98

e-support Tools Customer Retention Customer Service 98

Clarivate

OCTOBER 5, 2023

Budgets and staffing are tight, competitive pressures are on the rise, and clients and business leaders are demanding more for less — without compromising quality. The experts point to four key areas to encourage risk mitigation, agility, and morale: people, process, data and technology.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Talkdesk

APRIL 13, 2021

Talkdesk Managed Services partnership with PPT Solutions enables us to connect customers with expert administrators and focus on designing, implementing, and optimizing transformative strategies. The demand for cloud-based solutions boomed with remote working models adopted since the pandemic outbreak. Boost business growth.

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” Listen to the full panel discussion using the on-demand webinar link here. You can access it here. Download it now.

Technology 59

Technology Strategy Analytics Government 59

Magellan Solutions

AUGUST 17, 2023

The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows. The demand for advanced features drives the development of sophisticated editing tools. It is a fantastic option for both beginners and experts.

Video 98

Video Tools Social Media e-support 98

Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. Author: Pauline Ashenden - Demand Generation Manager The working experience for staff in your contact centre directly impacts their performance, productivity and well-being.

Tips 96

Tips Meeting Interaction Management 96

Magellan Solutions

FEBRUARY 20, 2024

This article reveals how technology and on-demand expertise combine forces through strategic partners – sending customer satisfaction soaring while keeping costs in check. Scalability and Flexibility Outsourcing helps businesses adjust their chat support operations to match the demand. Did you know? Read along!

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

Call Experts

NOVEMBER 12, 2021

Contact center experts categorize a peak time as 40 percent or greater over the normal number of calls. Yet they must meet the increasing demand for customer service, driven by increased online sales. If you’re transitioning to holiday support hours, your best option for getting help to your customers is with Call Experts.

Tips 98

Tips Customer Service Contact Center Self Service 98

Eptica

APRIL 1, 2021

Date: Friday, March 26, 2021 Author: Pauline Ashenden - Demand Generation Manager How Microsoft Teams delivers contact centre ROI. Drawing on expert analysis, our latest blog explains how you can calculate the ROI of Teams in five areas – read the full article on our parent company Enghouse Interactive’s site.

ROI 72

ROI Analysis Interaction Technology 72

Call Experts

OCTOBER 19, 2023

Behind the Scenes: A Day in The Life of a Call Center Agent Have you ever wondered what is it like for the call center agent answreing my phone when I partner with Call Experts? How Does Call Experts Ensure a Seamless, Satisfactory Call Center Agent Experience? Continue below to learn more.

Call Center 59

Call Center Net Promoter Score NPS Average Handle Time 59

Call Experts

APRIL 15, 2021

Are you prepared for this summer’s HVAC demands? Energy Information Administration, “Demand levels during the summer and winter months tend to be higher than demand levels during the fall and spring “shoulder” seasons when system demand for space conditioning (heating or cooling) is low.

Contact Center 98

Contact Center Advertising Tools Customer Experience 98

CSM Magazine

APRIL 2, 2024

AI can automate various supply chain tasks, from demand forecasting to inventory evaluation. Predict Demand As It Relates to Inventory Reduce overhead costs in slow periods by ordering less inventory and reducing storage needs or costs. When a supply chain operates efficiently, you have growth and profits. Use a domestic supplier.

Tips 40

Tips Transportation Analytics Software 40

Call Experts

NOVEMBER 17, 2022

Managing your customer demands with the needs of your workforce can be easy when you partner with an experienced team like Call Experts. At Call Experts, we have almost 40 years of experience helping businesses thrive throughout the holiday seasons. The more data you have, the more successful you’ll be. .

Customer Service 98

Customer Service Customer Service Strategies Tips Retail 98

Magellan Solutions

JANUARY 31, 2024

Our expert team is ready to optimize your operations and drive your business to new heights. Our experts’ precise management of your administrative tasks will boost your organization’s productivity. Magellan’s Expert Team in Action We offer advanced admin support services to improve business efficiency.

Roadmap 52

Roadmap Resources Innovation Strategy 52

Magellan Solutions

APRIL 25, 2024

Top Reasons for Outsourcing Technical Support SMEs are increasingly turning to outsourcing technical support services to cater to the demands of technical support in a growing business external providers as a smart move to enhance operational efficiency. The advantages can include: Increased Efficiency. Cost Savings. Focus on Core Business.

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52