CSM Magazine

FEBRUARY 11, 2021

New Calabrio ebook provides practical advice and strategies from three award-winning organisations. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. Doing business has never been more unpredictable.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

Oracle

JANUARY 17, 2018

A recent study co-sponsored by Livestream and New York Magazine shows that 80% of brand audiences would rather watch live video from a brand than read a blog, and 82% prefer live video from a brand to social posts. Because experiencing events employs multiple senses, viewer retention levels for live video are high. Long-Form Print.

Trends 52

Trends Marketing Chatbots Video 52

ShepHyken

MAY 15, 2017

And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. It’s actually an eBook, and it is loaded with great information that you will use. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. .

Customer Service 69

Customer Service Airlines eBook Loyalty 69

CSM Magazine

DECEMBER 15, 2022

As part of the campaign, Sabio has launched several key assets including a new video – ‘ Empowering People to Deliver Excellent CX’ video – as well as five bite-sized eBooks. Sabio’s eBooks are based on key insights that influence the CX and contact centre markets.

Groups 52

Groups eBook Video Customer Journeys 52

ChurnZero

DECEMBER 22, 2020

Libby : a n award-winning library app that lets you borrow eBooks , audiobooks , and magazines for free from your local library. . Why we love it: g et f ree ebooks and audiobooks. …a nd for when yo u finally have the time to read f or pleasure: . On your phone. Did we mention free? .

Customer Success 59

Customer Success e-support eBook Customers 59

Bizagi

FEBRUARY 21, 2019

“The stage is set for FS automation and AI to move from what was, only a few years ago, relatively vague concepts to bona fide, strategic business imperatives.” – Financier Worldwide Magazine. Obviously, automation is not new to the financial services industry. and find out how to increase brand advocacy and customer acquisition.

Financial 67

Financial Tips Net Promoter Score Banking 67

CSM Magazine

APRIL 15, 2021

These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook. About the Author.

Gamification 52

Gamification eBook Multi-Channel Brands 52

Team HGS

MARCH 6, 2019

This HGS ebook covers 11 trends, from those in self-service, mobile service, messaging, and social media, to artificial intelligence, robotic process automation and analytics. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine.

Trends 40

Trends Meeting Self Service Multi-Channel 40

BirdEye

NOVEMBER 30, 2023

Traditional marketing for law firms typically leverages the following channels: Print ads in newspapers, magazines, etc. Both approaches have pros and cons, so let’s break them down. First, consistently publish content around topics that resonate with your ideal clients.

Marketing 111

Marketing Social Media How To Advertising 111

Tricia Morris

JANUARY 25, 2016

A call to action (much more far-reaching than customer service) came in a recent TIME Magazine article, 7 Questions with Klaus Schwab (the founder of the World Economic Forum in Davos). ——————– Download the eBook: 10 Customer Service. But the human touch still has its place.

Self Service 40

Self Service Trends Customer Service Chief Customer Officer 40

ClientSuccess

JANUARY 15, 2019

I have a set list of publications I review each day that ranges from US and Canadian daily online newspapers and magazines to random updates from MIT, Stanford, INSEAD, Kellogg, and the Rotman School of Business. What are one or two things you typically do during the first hour of your day that leads to a productive day?

Customer Success 46

Customer Success eBook Culture Customers 46

ShepHyken

AUGUST 20, 2018

Subscription : Subscription services have expanded from magazines and newspapers to include all kinds of products and services. Go to www.BeConvenient.com to purchase today, and you will have immediate access to the eBook for free. Amazon, the leader in convenience, offers a subscription service for a myriad of consumable products.

Self Service 80

Self Service Industry Banking Video 80

SurveySparrow

MAY 22, 2020

With webinars, you can interact with your audience directly, something that videos or an ebook does not offer. 4 Produce an ebook. It should be useful for your target audience, educate your potential leads about your business too and the end of the ebook should have a CTA where you capture the information of the potential leads. #5

Strategy 52

Strategy Social Media eBook Conference 52

CSM Magazine

MARCH 22, 2023

You can learn more about Sabio’s approach here by downloading our ebook – Using AI & Automation to Empower Agents – part of our ongoing Advisor Empowerment campaign. About the Author Phil Jordan is AI & Automation Specialist at Sabio Group.

eBook 52

eBook Chatbots CRM Groups 52

CSM Magazine

SEPTEMBER 8, 2021

To learn more about PCI DSS visit Encoded.co.uk and download the Truth about PCI DSS Compliance ebook. While PCI DSS compliance can be seen as expensive and complicated to implement, working with the right payment service provider will make it your friend and keep you and your customers, safe.

eBook 52

eBook Banking Financial System 52

Team HGS

JANUARY 9, 2019

For these trends in full, visit our ebook. What started with newspapers and magazines has now evolved to real-time, contextual, and personalized product ownership experiences. No model is better suited than the agile BPO to help companies operate better, faster, and cheaper. Out with the Old: CX IMPERATIVE DISRUPTS OLD MODELS.

Trends 40

Trends Self Service Customer Experience Social Media 40

Magellan Solutions

JANUARY 10, 2021

Collecting data from such as e-magazines, eBooks, and other internet publications. Files are coming from a soft copy format or done through websites. examples: Data to be input in online form such as filling up a registration form. Surveys done by companies to get feedback for a particular commodity.

Data 52

Data Healthcare Transportation Hospitality 52

Magellan Solutions

JANUARY 10, 2021

Collecting data from such as e-magazines, eBooks, and other internet publications. Files are coming from a soft copy format or done through websites. examples: Data to be input in online form such as filling up a registration form. Surveys done by companies to get feedback for a particular commodity.

Data 52

Data Healthcare Transportation Hospitality 52

CSM Magazine

JANUARY 25, 2022

With mobile devices, they can stay connected with family and friends, read eBooks, and watch movies. Here’s how they provide value: Wearables and mobile devices empower seniors to remain independent. With wearables, they can track their physical activity levels or sleeping patterns.

Customer Service 52

Customer Service Transportation eBook Hospitality 52

CSM Magazine

APRIL 6, 2023

You can learn more about Sabio’s approach to data by downloading our ‘Empowering People to deliver Excellent CX’ eBook here. About the Author Phoebe Asquith is Research Psychologist & Senior Business Consultant at Sabio Group.

Data 52

Data Strategy Consulting Comparison 52

ClientSuccess

JULY 11, 2017

As Entrepreneur magazine points out in this recent article , one of the best ways you can show your customers you care is by asking them for feedback, responding to their suggestions, and making the necessary adjustments. eBooks: Customer Success as a Culture: Customer Success Leaders Edition.

Culture 40

Culture Customer Success Strategy eBook 40

Helen Dewdney

SEPTEMBER 30, 2021

The term “subscription” is used in this consultation to mean a contract between a consumer and trader over a period of time for the supply of goods (magazines, beauty products, food boxes) a service (gym membership, online dating site membership, web hosting) or digital content (digital music, eBooks, computer games).”.

Government 39

Government Consulting Insurance Policies 39

CSM Magazine

AUGUST 6, 2021

In our ebook On-premise vs. Cloud Contact Center Solution: Benefits and Challenges , we break down in details the differences between cloud and on-premise, types of cloud solutions, migration approaches and the key variables to consider for each company.

Contact Center 59

Contact Center eBook Software Social Media 59

Stella Connect

JUNE 28, 2018

Fortune magazine, 2/15/18. Check out two of our recent eBooks, “ How to Use Coaching and Training to Drive Contact Center Performance ” and “ Doing Contact Center QA the Right Way.”. If you’re serious about strengthening your brand and growing your company, you need to get serious about reducing call center attrition.

Call Center 40

Call Center Contact Center Effort Score First Call Resolution 40

Stella Connect

JUNE 28, 2018

Fortune magazine, 2/15/18. Check out two of our recent eBooks, “ How to Use Coaching and Training to Drive Contact Center Performance ” and “ Doing Contact Center QA the Right Way.”. If you’re serious about strengthening your brand and growing your company, you need to get serious about reducing call center attrition.

Call Center 40

Call Center Contact Center Effort Score First Call Resolution 40

CSM Magazine

MARCH 9, 2023

Download our new eBook to discover the cloud contact centre solution that’s right for your business, why an adaptable cloud technology can empower your advisors and why it’s so important for all stakeholders to be on board with an achievable cloud strategy.

eBook 52

eBook Groups Customer Journeys Technology 52

Tricia Morris

JANUARY 11, 2016

Download this new eBook today to get expert suggestions on where your attention and budget should be focused in 2016: The post 2016 Customer Service Trends: Empowering All Employees to Serve the Customer appeared first on Parature. We’ve also asked what organizations can do immediately to improve customer service. What were their answers?

Trends 40

Trends Customer Service Chief Customer Officer CRM 40

CSM Magazine

MARCH 27, 2023

In the meantime, take a look at our new Generative AI ebook entitled ‘ Generative AI: A False Dawn in Customer Service, or the New Hope?’ ’ About the Author Stuart Dorman is Chief Innovation Officer at Sabio Group.

Customer Service 52

Customer Service Customer Service Representative Customer Satisfaction eBook 52

CSM Magazine

MARCH 15, 2023

Find out more by downloading our new Data eBook, How Data Powers Excellent CX Delivery For Advisors. The good news is that an effective CX data strategy will deliver significant benefits around improving the customer experience, optimising contact centre resourcing, and empowering advisors in delivering excellent customer service.

Data 52

Data Self Service CRM Groups 52

CSM Magazine

FEBRUARY 6, 2019

For example, if you identify that a considerable number of leads are converting over the phone after downloading an eBook, you could create more eBooks to target specific industries and widen your customer base. Personalize the Customer Experience by Tracking Offline Conversations.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

Qualtrics

DECEMBER 18, 2018

Get more tips for improving digital CX with our ebook. Maddie Davis is is the Co-Founder and Editor for Enlightened-Digital , an online technology magazine. They were able to find an error in form field formatting that was a simple fix, but otherwise could have led to hundreds of thousands of dollars in lost revenue. Download Now.

Abandon Rate 24

Abandon Rate e-support Retail Case Study 24

CSM Magazine

OCTOBER 25, 2022

Read our ebook , with the complete findings of the research, to learn more about how to future proof your organisation’s CX and drive transformation in the process. About the Author. Richard Farrell is CIO at Netcall.

System 52

System Multi-Channel Omni-Channel Touchpoint 52

CSM Magazine

MARCH 10, 2020

Nikolaus Kimla is the CEO of Pipeliner CRM and the author of over 100 ebooks, articles and white papers addressing the subjects of sales management, CRM and business. A great quote along these lines, attributed to Albert Einstein, is, “Everything should be made as simple as possible, but not simpler.” ” About the Author.

CRM 52

CRM Culture Company eBook 52

CSM Magazine

JANUARY 29, 2020

There are eBooks online that both teachers and students can utilize when they need to research. Moreover, employees can now work from remote locations. That improves business productivity. Education is not left behind either. The days when physical books were the only source of subject information are gone.

Technology 52

Technology Study Management Policies 52

CSM Magazine

JANUARY 13, 2022

Download the Security in the Contact Centre eBook, which provides a more in-depth view of the research here. It is therefore important that organisations deliver a truly omnichannel service to give consumers choice in how and when they connect and communicate with an organisation, as this is clearly what consumers today expect.”.

Consumers 52

Consumers Self Service Survey Customer Service 52

ChurnZero

MARCH 27, 2020

” As New York Magazine shares , during a postmortem, a Microsoft employee attributed Clippy’s fatal flaw to being “optimized for first use”—only taking into account novice Microsoft users. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive.

Tips 52

Tips Self Service Effort Score Customer Success 52

CSM Magazine

MARCH 18, 2021

For more guidance, ideas and information about planning your shift to the cloud, download our “ Making the Move to the Cloud” Ebook. About the Author. Magnus Geverts is VP, Product Marketing and Management at Calabrio. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.

Self Service 52

Self Service eBook Omni-Channel Analytics 52