Bill Quiseng
AUGUST 10, 2015
So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.
CSM Magazine
MARCH 10, 2020
C-suite members often fail to consider an organization’s culture, and how this would impact their ability to embrace a tools UX and service. For that reason, it is incredibly important to train that service culture into every aspect of your company, especially those that touch its prospects and customers in any way. Transparency.
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ClientSuccess
NOVEMBER 15, 2022
We love the advice that Entrepreneur magazine gives on customer feedback. Create a Culture of Customer Success. When creating a culture of customer success, it’s important that every department and every role feel a part of it. eBook: Customer Success as a Culture: Customer Success Leaders Edition.
ShepHyken
MAY 15, 2017
(D CEO) Half a century after its incorporation papers were filed, the Dallas-based carrier is working harder than ever to reinforce its unique corporate culture. And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history.
Bizagi
FEBRUARY 21, 2019
“The stage is set for FS automation and AI to move from what was, only a few years ago, relatively vague concepts to bona fide, strategic business imperatives.” – Financier Worldwide Magazine. Technology was not the biggest issue… it was the cultural change,” says Bala Sivankoil, VP and Director of Application Development. .
CSM Magazine
APRIL 15, 2021
Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook. About the Author.
Team HGS
MARCH 6, 2019
This HGS ebook covers 11 trends, from those in self-service, mobile service, messaging, and social media, to artificial intelligence, robotic process automation and analytics. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine.
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