ClientSuccess

NOVEMBER 15, 2022

We love the advice that Entrepreneur magazine gives on customer feedback. This not only includes understanding their satisfaction with past experiences but also taking into account what they’re saying about you on social media and review sites. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

Customer Success 74

Customer Success Culture eBook Social Media 74

BirdEye

OCTOBER 16, 2020

Magazines in waiting often are not enough to keep customers entertained. Seek your customers’ help to spread the word on social platforms. 49% have already shared auto-related content with their network on social media. But luckily, we compiled this eBook with all of the information that you need.

Strategy 98

Strategy Customer Experience eBook Tips 98

CSM Magazine

MAY 20, 2020

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. Social media marketing. Social media marketing consists of two methods — paid and organic. Organic social media capitalizes on the virality factor too. Final thoughts.

Strategy 52

Strategy Social Media ROI Sales 52

Team HGS

MARCH 6, 2019

This HGS ebook covers 11 trends, from those in self-service, mobile service, messaging, and social media, to artificial intelligence, robotic process automation and analytics. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine.

Trends 40

Trends Meeting Self Service Multi-Channel 40

CSM Magazine

AUGUST 6, 2021

Our NobelBiz Omni+ is a complete contact center solution, blending perfectly all communication channels, including phones, sms, social medias, webchat and more to come. Every implementation and migration needs time, meticulous preparation and it doesn’t come without challenges to consider.

Contact Center 59

Contact Center eBook Software Social Media 59

Team HGS

JANUARY 9, 2019

This innovation is designed to provide the right answer fast – and leans on self-service, mobile, messaging, social media, artificial intelligence, robotic process automation (RPA), and the effective use of analytics, everywhere. For these trends in full, visit our ebook. Our final section is called “Outsourcing Evolved.”

Trends 40

Trends Self Service Customer Experience Social Media 40

CSM Magazine

FEBRUARY 6, 2019

Our patience has weakened with on-demand services (social media, email, live chat) and we expect instant results. For example, if you identify that a considerable number of leads are converting over the phone after downloading an eBook, you could create more eBooks to target specific industries and widen your customer base.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51