TechSee

OCTOBER 19, 2021

Managing these product returns takes a significant bite out of a company’s bottom line. One method used by retailers to address the challenge of how to reduce customer returns, is restocking fees. By being more thorough during the needs analysis phase, companies can offer customers products that meet their specifications.

How To 124

How To e-support Self Service Retail 124

Quadient

MAY 23, 2022

Customer experience (CX) is the new marketing battleground. Customers who perceive their interactions with your company as highly positive purchase more of your products and/or services, purchase more frequently, are more loyal, and are more likely to share their positive views with personal contacts and online communities. .

Contact Center 105

Contact Center Meeting Social Media Call Center 105

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Geospatial search. Data governance.

Trends 105

Trends Data Management Government 105

Quadient

SEPTEMBER 28, 2020

What Covid-19 has Taught Telecoms about Customer Experience Management. As a result, there are certain customer experience requirements that have come to the fore and if telecom service providers are lax in meeting them in any way, they face certain business risks. . Stephanie Clarke. Mon, 09/28/2020 - 16:27.

Customer Experience Management 52

Customer Experience Management Omni-Channel Self Service Customer Experience 52

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success eBook Loyalty Conference 80

datastax

FEBRUARY 19, 2019

What does this mean for data management? In addition to enhanced Mobile Broadband (eMBB), 5G technology will power massive-scale IoT connectivity between things such as wearables and smart devices. Energy production will be powered by 5G communication technologies as we see the development of more smart grids around the world.

Data 79

Data Strategy Management Wireless 79

CSM Magazine

SEPTEMBER 8, 2023

In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies. By integrating the business into the Sabio Group it expanded our focus and capability in customer relationship management (CRM). Looking to find out more?

Groups 52

Groups Leadership Multi-Channel CRM 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Providing CS training opportunities.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Circular Edge

JULY 29, 2022

The right technology enables and adapts to that growth. Download this white paper to understand many of the issues that manufacturers and distributors typically face, and why so many have decided to move to NetSuite—the #1 cloud ERP for manufacturing companies. Corporate Email Address *.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Comm100

DECEMBER 8, 2016

Whether you’re a management professional or a frontline representative, it’s essential to manage customer expectations to the best of your ability. Though we’ve reviewed ways to manage customer expectations in the past, this time around we want to specifically explore how language shapes your customers’ expectations.

Customer Expectations 100

Customer Expectations Communication Management How To 100

Vonage

FEBRUARY 13, 2017

Using it means you take the raw data from phone calls and convert it into information your business can use to improve the customer experience in five key ways. Even the most attentive customer service agents can drown in a sea of words. Speech analytics allows you to effectively gauge customer satisfaction.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

Topdown

MAY 28, 2019

We have been writing about the convergence of customer communications management (CCM) and digital customer experience (CX) management technologies for over four years. We researched with Forrester , produced an ebook , and authored a white paper , all digging deeper into the detailed why’s and how’s of the topic.

Communication 48

Communication eBook Customers Technology 48

Calabrio

APRIL 27, 2017

To the outside observer, advancements in modern technology have diminished the importance of contact agents. However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology.

Contact Center 162

Contact Center Engagement Self Service Social Media 162

Talkdesk

MAY 22, 2020

I spoke to professionals in similar businesses that have implemented the same technology or process. I talked to other leaders in the call center and customer experience (CX) space to see if they had the same challenges as me and how they were solving them. White papers: What research already exists?

Contact Center 94

Contact Center Comparison Call Center Data 94

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Talkdesk

DECEMBER 10, 2020

If modernizing your customer experience (CX) isn’t one of the top priorities for the leaders in your organization, it should be. the investment, resources and change management) of executing this project. Therefore it’s important to innovate on the areas of your customer support program that are highest priority to your business.

Contact Center 115

Contact Center How To Transportation Roadmap 115

datastax

JUNE 18, 2019

Velocity has always been about cutting-edge technologies and this year didn’t disappoint. It’s the choice developers are making because it’s database that was built to do what they need to have done, and it’s truly designed for the future of data management. Apache Cassandra Architecture (white paper). READ NOW.

Conference 63

Conference Data Management Software 63

Think Customers

APRIL 12, 2022

Customer service is demanding. On average a contact center associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. But even modern tools can be damaging for the employee and customer experience if used at the wrong place and time.

Self Service 52

Self Service Contact Center Customer Satisfaction Tools 52

Team Support

JUNE 3, 2020

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). Many are based on support tickets that we’ve received and helped customers resolve and you will find your answers there more times than not. Help Yourself.

Resources 64

Resources e-support Self Service Knowledge Base 64

Calabrio

APRIL 27, 2017

To the outside observer, advancements in modern technology have diminished the importance of contact agents. However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Calabrio

APRIL 27, 2017

To the outside observer, advancements in modern technology have diminished the importance of contact agents. However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. This is a major responsibility with a company that has 13 million customers and about 3,000 employees.

Telecommunications 120

Telecommunications Company Culture NPS 120

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. This is a major responsibility with a company that has 13 million customers and about 3,000 employees.

Telecommunications 111

Telecommunications Company Culture NPS 111

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. The use of machine learning was one of the least adopted practice in customer programs (38% of companies). The use of machine learning was one of the least adopted practice in customer programs (38% of companies).

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty Travel Fashion CRM 52

West Monroe

APRIL 19, 2022

In 2008, someone (or a group of someones) published a white paper under the pseudonym Satoshi Nakamoto. In the document, Satoshi—whose true identity remains a mystery to this day— introduced Bitcoin to the world and explained the technology that allows people to own and transact with cryptocurrency: blockchain.

Company 52

Company Healthcare Innovation Industry 52

CSM Magazine

MARCH 10, 2020

Technology is not the hardest thing to change within a company—it is the human beings who need to shift behavior in navigating new prospects, tools and customers. When selecting a CRM, look around and see how other customers and company teams respond to it. How did management get their team’s buy in? Transparency.

CRM 52

CRM Culture Company eBook 52

datastax

JUNE 6, 2019

Enterprises are now investing in cloud technologies at a faster rate than they are investing in other software technologies combined, according to McKinsey & Company. That said, as a company with many customers now using hybrid cloud, here is the typical path we see to hybrid cloud adoption. No Hybrid Cloud Strategy.

Government 98

Government Data Software Strategy 98

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Confirmit

JUNE 4, 2018

Companies have talked about the Voiceof the Customer for years, and VoC has become engrained in many an organization's lexicon. While the phrase “Voice of the Customer” may have been around for a long time, what we truly mean by the term has evolved dramatically. Voice of the Customer White Papers.

Touchpoint 40

Touchpoint Customer Experience Professionals Customers Metrics 40

CSM Magazine

JANUARY 24, 2023

Joe O’Brien, Global Corporate Communications Manager at Sabio Group , takes a close look at the conversational AI tool, ChatGPT. neural network that uses the same underlying GPT-3 technology to generate images from text descriptions. The way that the model is trained helps determine how questions are answered. Question 2.:

Contact Center 52

Contact Center Chatbots Comparison Training 52

ClearAction

DECEMBER 19, 2014

Shared Vision is Essential for Customer Experience Strategy. Customer experience strategy is incomplete without shared vision. When it comes to customer experience , the first thing to agree upon is just who exactly is the customer? This seemingly simple question can lead to quite complex and valuable conversations.

Strategy 116

Strategy Customer Experience ROI Sports 116

Truthlab

SEPTEMBER 19, 2017

The post Press Release: Truthlab Unveils CXM Solutions for B2B Companies appeared first on truthlab.

B2B 63

B2B Company Customer Experience Management Customer relationships 63

Confirmit

FEBRUARY 26, 2019

Confirmit CX Nudge supports managers and practitioners by making them understand those whom they want to take action with. Confirmit’s technology helps you track and monitor the change initiatives taken to assess impact and predict whether these initiatives are going to hit the targets set. Voice of the Customer White Papers.

Engagement 40

Engagement Groups Analytics Technology 40

Alliance by IFS

OCTOBER 8, 2015

Customers want faster service, better service, and more information about field service delivery. The only way to provide this real-time information to customers is to inject mobility into your field service operations. More than half of companies have already deployed mobile field service management solutions.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

Education Services Group

FEBRUARY 1, 2023

There’s a good chance that if you are a Customer Success leader, your workday began by logging in and reviewing your CS metrics dashboard. In case you wondered if this daily routine of beleaguered managers will change any time soon, the august management consulting firm, McKinsey, sees no escape.

Effort Score 52

Effort Score Customer Success Metrics Hotels 52

datastax

AUGUST 22, 2019

Popeyes sandwich shortage highlights the necessity of real-time inventory management. As Popeyes demonstrates, even brick-and-mortar companies need to have the correct technology to keep up with demand. . In such a scenario, the proverbial Popeyes customer might decide to get their chicken sandwich fix elsewhere.

Ecommerce 56

Ecommerce Omni-Channel Technology Retail 56