Totango

JANUARY 23, 2020

There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan. Obviously, no one wants to lose customers. Retaining your current customers is now as valuable as recruiting new ones.

Strategy 105

Strategy Management B2B ROI 105

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Social media is also a powerful marketing tool used by businesses of all sizes.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

JUNE 27, 2023

By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up. To do this correctly, communication between the event management team and the representative company is essential.

Brands 52

Brands Management Social Media Gamification 52

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Ask for customer reviews 8. Host seminars and workshops 18. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Are you looking for ways to promote your business locally? Connect with influencers 9.

Social Media 98

Social Media How To Advertising Sports 98

Horizon CX

JUNE 10, 2022

The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. That last underlined phrase underscores the criticality and validity of the customer journey.

Customer Journeys 130

Customer Journeys System Net Promoter Score NPS 130

CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

Customer Service 140

Customer Service Video Travel Customers 140

Horizon CX

MARCH 19, 2022

So, what exactly is AI and how are organizations applying it, and most importantly, how does it either enrich or diminish the Customer Experience? As consumers, we encounter AI in many forms and most notably whenever we need to call a customer support line for information or to resolve an issue.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

ReviewTrackers

MARCH 24, 2021

Bank Customer Retention: Why It Matters. You’ve probably heard this more than a dozen times: retaining a customer is so much cheaper than acquiring a new one. According to Kantar , banks that lead in the customer experience index have a recommendation rate that is 1.9 times higher, and their customers are 2.1

Customer Retention 123

Customer Retention Banking Strategy Customer Experience 123

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template. Escalations.

Customer Success 108

Customer Success Feedback Meeting Knowledge Base 108

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Providing CS training opportunities.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Experience Investigators by 360Connext

MAY 19, 2020

We also know that happier, more fulfilled employees deliver experiences that lead to more loyalty and retention from your customers , too. How does this learning opportunity connect to the customer experience? We often discuss channel preference on behalf of customers. We often discuss channel preference on behalf of customers.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. Smile CX is the new revolutionary technology that finds the right balance between technology and humans to achieve the best customer experience ever.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

Myra Golden

JULY 29, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars.

Customer Service 61

Customer Service Call Center Tips Meeting 61

CSM Magazine

DECEMBER 21, 2020

Workshops, extracurricular seminars, lectures of visiting professors, and work experience can teach you a lot more. This is especially the case if you study Management and want to try running your own business. Every successful business person or manager is successful not only because they know theory and studied cases.

Tips 52

Tips Management Study Leadership 52

Comm100

MAY 16, 2023

These include corrupt software patches, flawed chat windows, lack of firewall, and weak access management. Apart from that, use a strong firewall and password management tool so that support agents and school employees don’t become a gateway to large-scale cyberattacks. This will protect users from spies.

Chatbots 191

Chatbots Software Financial Tools 191

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Invest in Your Customer Success Team.

Strategy 95

Strategy Net Promoter Score How To Roadmap 95

NetBase

FEBRUARY 3, 2020

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. And we had members of the newly formed team on hand to participate in conversations about the exciting news and what it means for customers: What does this mean for customers?

Social Media 64

Social Media Analytics Consumers Resources 64

Customer Bliss

MAY 31, 2018

In today’s episode, I speak with Antonio Susta , Head of Customer Experience and Customer Service at The Linde Group , a world leading supplier of industrial, processes and specialty gases. . Improving Customers’ Lives is Meaningful. Get a Real-Time View of Customer Chats and E-mails. Why is it important?

B2B 107

B2B Industry Leadership Conference 107

CSM Magazine

AUGUST 22, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. Plan a Team Building Outing.

Customer Service 45

Customer Service Call Center Consulting Training 45

ijgolding

DECEMBER 3, 2014

During these conversations, it has become abundantly clear that those who know a lot about Legal and Accounting firms are concerned that they are amongst the most ‘un-customer centric’ organisations on the planet. These industries are often populated by businesses who THINK they are already customer focussed. They are not alone.

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

Calabrio

JANUARY 12, 2020

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019.

Financial 130

Financial Exercises Software Contact Center 130

CSM Magazine

FEBRUARY 16, 2023

From customer service agents to sales professionals, there are many types of client-facing roles in the workforce. These roles involve interacting directly with customers or clients to provide advice and assistance. They answer customer inquiries by phone, email or chat on a company’s website.

Examples 52

Examples Customer Service Representative Hospitality Exercises 52

ShepHyken

AUGUST 9, 2019

This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on? In fact, I feel that customer satisfaction is an old-world concept.

Hotels 116

Hotels Customer Satisfaction Social Media Customers 116

Thematic

JANUARY 2, 2019

Providing amazing customer experience and customer service is not as hard as we make it seem. In the simplest form, excellent service is the result of treating customers with courtesy and respect. If the process of doing business leads to unsatisfied customers, it is time to reevaluate how business is done.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 140

Customer Service Training Course Training Customer Service 140

Forrester's Customer Insights

MARCH 25, 2020

It’s a rough time to be planning or managing a large, in-person event. The COVID-19 virus has made canceling or delaying customer gatherings, seminars, conferences, and trade shows of any size essential. Digital alternatives don’t replicate the in-person experience, despite innovative technologies and approaches.

Conference 52

Conference Innovation Technology Marketing 52

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. During her speech, Rachel shared that one of the major issues in contact center management is the underutilization of data.

Net Promoter Score 8

Net Promoter Score Contact Center Effort Score Metrics 8

CSM Magazine

JUNE 29, 2021

Thanks to the technological revolution, customer service has become a key factor which distinguishes companies in the financial services and insurance (FSI) industry. Here are some ways the financial sector can measure their customer service, identify gaps and take steps to improve the customer experience (CX). Video chat.

Financial 52

Financial Self Service Customer Service Social Media 52

Magellan Solutions

AUGUST 2, 2016

A business’ primary purpose is to attend to their customers’ needs with prompt and outstanding service. But there is not one person, no matter how great his time management skills are, who can accommodate all the requests or accept all the calls of all the tenants and prospective clients all the time.

Management 60

Management Training System Customer Service 60

ReviewTrackers

APRIL 1, 2019

Bank Customer Retention: Why It Matters. You’ve probably heard this more than a dozen times: retaining a customer is so much cheaper than acquiring a new one. According to Kantar , banks that lead in the customer experience index have a recommendation rate that is 1.9 times higher, and their customers are 2.1

Customer Retention 89

Customer Retention Banking Strategy Financial 89

Inbenta

JUNE 2, 2021

The Covid-19 pandemic has disrupted businesses even more, introducing changes in how they deliver their services, cater to customer and staff needs and in nurturing their relationship with their employees. It may seem a bold statement, but even smoothly managed organizations are prone to human error. Chatbots can simplify onboarding.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 110

Marketing Social Media Advertising Tips 110

Calabrio

NOVEMBER 8, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019.

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019.

Financial 100

Financial Exercises Software Contact Center 100

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Chae Stewart, Digital Customer Success Manager. Jennifer Kolle, Customer Success Manager.

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Not product management. It’s Customer Success for us. What is customer support software?

Software 87

Software Customer Success NPS Net Promoter Score 87

CSM Magazine

MARCH 18, 2020

If there is one thing today’s consumer expects, it would be excellent customer service. This holds true in both the business and private sectors, but unfortunately, many customer service call centers leave a lot to be desired. One of the key areas of focus in lean management is to identify and reduce waste in processes.

Call Center 52

Call Center Customer Service Tips Training 52