InMoment XI

SEPTEMBER 30, 2024

Dental reputation management is more than just keeping an eye on patient reviews; it’s about shaping how your practice is perceived across the web. Research by InMoment shows that customers are unlikely to trust businesses with an average rating below 4 stars. What is Dental Reputation Management?

Management 260

Management Social Media Software Feedback 260

InMoment XI

JANUARY 30, 2024

Did you know that 92% of CEOs agree that customer experience (CX) improvements have a direct impact on their bottom line? It’s clear that a customer experience program is no longer a luxury, but a necessity. Consumers are more likely to become repeat customers if they have great experiences.

Customer Experience Management 295

Customer Experience Management Software Customer Experience Management 295

InMoment XI

JULY 26, 2024

That’s where reputation management services come into play. In this blog, we’ll explore what reputation management services are, why they are crucial for your business, and the key features to look for when choosing an online reputation management service provider. What are Reputation Management Services?

Brands 260

Brands Management Social Media Competitive Advantage 260

InMoment XI

AUGUST 20, 2024

With clients increasingly turning to online resources to evaluate potential legal representation, lawyer reputation management and law firm reputation management have become more crucial than ever. Whether you’re a solo practitioner or part of a larger firm, managing your online presence can significantly impact your success.

Management 260

Management Social Media Report Industry 260

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management.

Brands 378

Brands Management Multi-Channel Social Media 378

InMoment XI

DECEMBER 6, 2021

And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). Customer experience (CX) technology has taken what used to be a days-long process and condensed it to minutes. How to Choose a Customer Feedback Management Platform.

Feedback 493

Feedback Management Self Service Conference 493

InMoment XI

NOVEMBER 28, 2023

Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 346

Management Marketing Social Media Guidelines 346

InMoment XI

SEPTEMBER 21, 2023

Online reputation management is the process of actively monitoring and influencing the way your business is perceived by your customers and the general public. This team should ideally consist of individuals with expertise in social media management, customer service, and public relations. No need to be overwhelmed.

Management 490

Management Social Media Feedback Voice of Customer 490

Beyond Philosophy

SEPTEMBER 27, 2024

She wants to know how to manage rising customer expectations with fewer resources than she used to have. Therefore, customers have preconceived notions about how their interactions with your brand will unfold, even before they’ve engaged with you. Claire noted that customer expectations seem to be constantly rising.

Customer Expectations 97

Customer Expectations Resources Management Customers 97

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Predictive modeling and real-time data analysis have created huge opportunities for companies to personalize the customer experience. Think about it.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

IntouchInsight

NOVEMBER 10, 2022

If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to suffer from opportunity overload when deciding how to improve your customer experience programs.

Customer Experience Management 317

Customer Experience Management Customer Experience Management Customers 317

ECXO

APRIL 12, 2021

Customer Experience and Service Management; meeting along the Customer Journey. The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience. Share on email.

Customer Journeys 296

Customer Journeys Meeting Customer Experience Management 296

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer relationships Customer Journeys 52

Retently

MAY 31, 2024

The Connective Tissue of a Company The first non-technical hire you make needs to be in Customer Success. Customer Success is the bridge between what your company does and what your customers need you to do. A strong Customer Success team optimizes your company for listening, learning, and empathizing with your customers.

Customer Success 147

Customer Success Management Net Promoter Score Feedback 147

IntouchInsight

NOVEMBER 18, 2022

You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality wedding — there's been no shortage of news. Brands are already juggling a variety of in-person and digital channels so adding yet another one to the list may seem like a headache.

Customer Experience Management 317

Customer Experience Management Customer Experience Management Brands 317

Experience Investigators by 360Connext

MAY 11, 2021

Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. Leaders often say, “We’re just getting started with customer experience,” but that’s a myth. Technology and Tools.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Team Support

OCTOBER 4, 2022

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. Openly discuss solutions.

Customer Expectations 126

Customer Expectations Strategy Management B2B 126

CSM Magazine

JULY 12, 2024

What exactly does a Customer Experience Manager do, and how do they contribute to a company’s success? According to research by Zippia, more than 2,670 companies in the United States have a Customer Experience Manager overseeing their customer experience initiatives. Let’s find out. Also Known As.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Net Promoter Score 52

CSM Magazine

AUGUST 16, 2024

In a world where customers expect everything at their fingertips and their patience wears thinner, businesses can’t afford to let their network be the weak link. Imagine a customer eagerly trying to reach out to your support team, only to be met with dropped calls or endless buffering. Advanced network management is the answer.

Customer Service 52

Customer Service Management Loyalty Customers 52

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

My Customer

AUGUST 9, 2022

18th Aug 2022 Managing CX means managing for change. We’re midway through yet another topsy-turvy year. Or… actually… at this point it doesn’t matter how long it’s been. Because while. By Michael Hinshaw Founder and President.

Management 110

Management Customer Experience Customers 110

Adrian Swinscoe

OCTOBER 21, 2024

Recently, I spoke to Shahar Chen, co-founder and CEO of Aquant, a field service management software provider, about some new research they had just published. One […] The post Addressing the aging workforce crisis in field service management first appeared on Adrian Swinscoe.

Management 59

Management Software Employee Engagement Employee Experience 59

CSM Magazine

SEPTEMBER 30, 2024

When you’re in customer service and a client calls in the wake of an auto accident they’ve been involved in, you have to deliver an exceptional experience from the word go. They can also instruct you on how your business can best serve customers who are going through the traumatic aftermath of a collision on the road.

Strategy 52

Strategy Management Insurance Customer Satisfaction 52

Cyara

OCTOBER 17, 2023

Complaint management or the effective handling of customer complaints within an organization – is always a topic of strong interest and debate. If you search online for "customer complaints," you will inevitably come across numerous stories from every industry, including banks, airlines, telecom providers, and fast food companies.

Management 76

Management Feedback Airlines Banking 76

Playvox

FEBRUARY 6, 2024

Ask people to name three companies known for their customer-centric approach to business, and there’s a good chance some common names will surface: Nordstrom, Apple, Trader Joe’s, Patagonia, and others frequently come to mind. It’s often the continuous improvement or quality management (QM) piece where contact centers struggle.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

BirdEye

NOVEMBER 28, 2023

This statistic shows that your customers are looking for you online. You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation.

Tips 109

Tips Management Social Media Feedback 109

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Strategy 116

Strategy Management Social Media Brands 116

ShepHyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform?

Customer Experience Management 144

Customer Experience Management Management Customer Experience Contact Center 144

ChurnZero

OCTOBER 10, 2022

As Customer Success hiring surges, managers should define the ideal candidate. Get a headstart by checking out our list of crucial Customer Success skills.

Customer Success 130

Customer Success Management Customers 130

CSM Magazine

AUGUST 20, 2024

Customer service is essential for any modern company, and smart data management using a US proxy helps improve it. About 88 percent of clients say they’re more likely to use a company again if it has good customer support, while about 80 percent say good service is equally important as the products and services’ quality.

Tips 52

Tips Data Customer Service Management 52