Myra Golden

JULY 29, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Myra Golden

MARCH 18, 2020

One night I stood less than two feet away from an angry customer who slapped my co-worker during a Blue-light Special. Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions.

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e-support Course Social Media Call Center 52

Myra Golden

APRIL 15, 2019

I end all of my customer service workshops by asking participants to write down three words. Start, Stop, Continue for Feedback About Managers. My first year as a manager, I desperately wanted to know how I was doing, not in terms of performance goals or what my boss thought of me. Start, Stop, and Continue.

Exercises 75

Exercises Policies Training Feedback 75

Myra Golden

JUNE 13, 2017

Training is customized to your needs. I meet with your management team before the training to discuss your objectives and I review a sample of your agent calls to help me understand where you are today. • Her personal stories and experiences were insightful and valuable. • Myra is a wonderful and engaging speaker.

Training 55

Training Groups Meeting Engagement 55

Myra Golden

APRIL 15, 2017

She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . Her personal stories and experiences were insightful and valuable. • Amy Spence, Training Service Manager, West Education Group. That’s okay.

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Training Groups Meeting Interaction 58

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. Design Coaching Strategy. Equip employees to create positive conversations with challenging customers? Develop Standards and Objectives for Customer Experience.

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Exercises Strategy Report Meeting 51

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. Not only that, but my agents were overwhelmed.

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Call Center Training Video How To 76