Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Forrester's Customer Insights

OCTOBER 18, 2023

With generative AI expanding the ways that companies can create better customer experiences, Adobe last week reinforced its leadership position in genAI for business at its annual event for its core “creator” customer base, Adobe MAX.

Leadership 58

Leadership Customer Base Customer Experience Company 58

BirdEye

JULY 5, 2023

Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base. Why does relationship marketing work?

Examples 98

Examples Strategy Marketing Social Media 98

ChurnZero

APRIL 12, 2024

How it makes a difference : Manage progress and stay on top of where every customer is on their journey, whether it’s events, logins, or completed courses. Everything is connected and in real time, which means assessing where to help your customers next is just a (color-coded) click away.

Course 52

Course Customer Journeys Groups Customer Success 52

Optimove

FEBRUARY 1, 2024

Key takeaways: Just in time for ICE, the ultimate gaming event of the year – we’re bringing back the highly sought-after 10-minute lightning talks. In the past year, we’ve been delivering impactful talks at numerous events, and now, we invite you to join us for our latest talks on gaming.

CRM 69

CRM Sports Consulting Data 69

Totango

JULY 19, 2022

However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey. And since relationships are truly built after the sale is closed, your CRM will no longer be able to meet your needs as you continue to nurture and grow your customer base. .

CRM 90

CRM Customer relationships Customer Success Exercises 90

BirdEye

APRIL 25, 2023

Participate in local events 17. Share press releases whenever you host an event or engage with the local community in a headline-worthy way. Collaborate on joint promotions, events, or shared spaces to reach more local customers. Offer discounts or exclusive offers to customers affiliated with the partner business.

Social Media 98

Social Media How To Advertising Sports 98

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 84

Hospitality Metrics Automotive Connections 84

Optimove

DECEMBER 19, 2023

Marketers who segment their customer base into smaller subsets based on demographic, psychographic, behavioral, and other criteria are empowered to convey meaningful messages. Geographic Segmentation Geographic segmentation targets specific locations for promotions or events, optimizing local marketing efforts.

Strategy 59

Strategy e-support Lifetime Customer Retail 59

CSM Magazine

MAY 10, 2024

A positive support experience can turn a potentially dissatisfied customer into a brand advocate. Sparking Curiosity and Building Knowledge Always be chatting with your customer base about what’s next—new feature drops or key updates—and steer those conversations toward why it matters for them specifically.

How To 52

How To Social Media Analytics Touchpoint 52

CSM Magazine

DECEMBER 22, 2023

Sponsorship Opportunities Sponsorship can generate high visibility, brand awareness , and increased customer engagement for expanding your reach and achieving your marketing goals. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks.

Connections 52

Connections Strategy Marketing Gamification 52

BirdEye

OCTOBER 30, 2023

Promote content with location-based hashtags 7. Organize local events 10. What you can do: Join relevant local social media groups Build trust and engage with potential customers Provide valuable insights and establish your authority Following these suggestions will build up your customer base without spending much money.

Social Media 58

Social Media Marketing Advertising Video 58

CSM Magazine

AUGUST 4, 2023

Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business. Personalize Your Content In today’s customer-centric landscape, personalizing content emerges as one of the most effective methods of engaging with customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 92

Data Analytics Customer Retention Software 92

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. Podcast sponsorships Sponsoring or participating in design-focused podcasts is a highly effective customer acquisition strategy.

Marketing 110

Marketing Social Media Advertising Tips 110

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 102

Customer Success Customer relationships Exercises Communication 102

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. So, how do you do this?

Customer Success 98

Customer Success Net Promoter Score Effort Score How To 98

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. .

How To 85

How To Financial Customer Base Leadership 85

Pink Guava

APRIL 18, 2019

Customer Experience for the big Launch of your Product One of the big mistakes we often make is we plan this big launch and we invest in an event where we invite the best of best in industry only realising later it only landed you in this initial hype of congratulatory messages.

Customer Journeys 40

Customer Journeys Customer Base Customer Experience How To 40

BirdEye

JULY 7, 2022

Their iPhones and Androids are constantly in their pockets, purses, and the palms of their hands – and that’s why texting is one of the most powerful ways to communicate with your customers. As you continue to scale your business, you might have trouble staying connected to your growing customer base. Reminder texts.

Customer Experience 98

Customer Experience Customers Examples Sales 98

Steve DiGioia

AUGUST 5, 2019

This was a technical bug within our system and not a malicious event or hack from an outside party. Lastly, I’d like to send a big thank you to the customer who made us aware of this. They were proactive and contacted their customers before the issue was even known to the public. No credit card details were at risk.

Company 200

Company Social Media System Loyalty 200

Kustomer

OCTOBER 20, 2022

Over the course of history, the typical support interaction has involved a customer reaching out to a business, typically by phone, and waiting in a support queue in the event of something going wrong. This is essential in retaining their loyalty in the event that something goes wrong.

Self Service 98

Self Service Knowledge Base Chatbots Consumers 98

ShepHyken

FEBRUARY 13, 2019

You don’t have to send your customer flowers, but how about an expression of appreciation? It can be something as simple as a thank you note or as elaborate as a customer appreciation event. Any day is a good day to show some customer love. With that in mind, here are five ways to say thank you to your customers.

Fashion 124

Fashion Video Customer Service Training Customers 124

Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

Conference 52

Conference Analytics Connections Tips 52

ClientSuccess

NOVEMBER 24, 2021

Facilitate learning and information sharing across your customer base. Communities can be incredibly powerful and, when leveraged correctly, can help transform your entire customer engagement strategy. Networking events. 1:1 meetings, executive fireside chats, and customer showcases. Customer advisory board.

Engagement 52

Engagement Marketing eBook Customer Relationship Management 52

ChurnZero

OCTOBER 19, 2021

Although the quarterly business review purpose — to strategize and realign on customer goals — remains important, the somewhat inflexible timing of the QBR doesn’t speak to a new focus on driving continuous customer value. . You can conduct a business review with a customer at any time you think it might be necessary.

Customer Satisfaction 98

Customer Satisfaction Meeting Customer Success Tips 98

Totango

JULY 8, 2021

Support and operations: Does the customer have outstanding support, SLA or invoicing issues? Once you have a health score system in place, it allows you to prioritize and plan engagements as needed for your entire customer base. Create Customer Success Management Plans. Schedule an adoption review in 30 days.

System 65

System How To Customer Success NPS 65

Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. .

NPS 98

NPS Effort Score Leadership Sales 98

Bizagi

OCTOBER 24, 2018

For those of you that couldn’t make it we wanted to create a roundup here of all the most important highlights from the event. Here are the top 10 moments from the event: 1 – Catalyst kick-off with our CEO. Here are the top 10 moments from the event: 1 – Catalyst kick-off with our CEO.

Hotels 81

Hotels Insurance Video Government 81

Comm100

JUNE 8, 2021

Comm100 Task Bot guides customers through a series of questions and answers to resolve common FAQs and perform routine tasks like booking a meeting, signing up for a newsletter or event, and more. This improves engagement and customer satisfaction. Powerful lead generation.

Chatbots 130

Chatbots Resources Connections Consumers 130

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Invest in Customer Success.

Self Service 96

Self Service Customer Journeys Touchpoint Analytics 96

Customer Bliss

SEPTEMBER 12, 2017

Rachael walks us through her path to provide Cisco with crucial information that created insights around Cisco’s customer base — and how she is building capabilities inside the organization to value customers, show impact, and focus on their priorities. . Episode Overview. About Rachael. There were — happily!

B2B 0

B2B Leadership Data Technology 0

Optimove

JUNE 22, 2023

By utilizing these tiny devices, brands can deliver highly targeted, valuable content and offers to customers based on their location and preferences: In-store navigation: Beacons can be used to provide customers with indoor navigation support, helping them to find products and get around the store more easily.

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

ChurnZero

JANUARY 10, 2022

Since successful onboarding really depends on providing the most value for your customers’ specific needs, it makes sense to train them on your products based on those needs. Segment your customers based on these needs, or based on other attributes that you think will be most helpful to drive a successful onboarding experience.

Metrics 98

Metrics Customer Success Training eBook 98

Magellan Solutions

AUGUST 16, 2023

Show your care for customers differently and make them feel you treasure their business efforts. If your goal is to keep 80 percent of your present customer base and launch a strategy that improves it to 90 percent, your business achieves 10 percent growth. Strategize your loyalty Please plan, plan it well.

Strategy 52

Strategy e-support Call Center Loyalty 52