Gainsight
MARCH 12, 2024
You can devote yourself to finding the perfect leader, setting realistic goals , and customizing every corner of your academy, but launching an impactful program requires more than a sturdy infrastructure; it requires courses that guide your customers to their desired outcomes. Without that, you’ll be up a creek without a paddle.
ChurnZero
DECEMBER 21, 2022
If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.
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Comm100
JUNE 30, 2016
We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. Customer Service Training by ALISON.
InMoment XI
MARCH 3, 2022
Of course, today’s experiences are crucial. And if you’re vying for more CX insight, check out this webinar where Eric Smuda (Principal, CX Strategy & Enablement) speaks on “CX Transformation: The Key to a Truly Valuable Program.”. So how are the experiences you’re providing really getting better on a day to day basis?
Speaker: Lauren Barash, Vice President, Brand Marketing
Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business.
Kerry Bodine
JUNE 5, 2019
Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Of course, to show ROI, you then need to: Fix what’s broken. Journeys & Journey Maps.
Kayako
SEPTEMBER 3, 2015
We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Throughout the course of the pandemic we have seen a dramatic shift in customer experience. In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. But how does this affect overall customer satisfaction?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships! 👍 In this webinar, expert Tim Buteyn will give you some scenario-specific strategies on how to get things back on track with your SMEs when things have gone south.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
Can you imagine what a straight translation might do to your course? Join us for this exclusive webinar with Chris Paxton as she walks us through: The key steps you can take to optimize your eLearning content for various international audiences. For example, even a simple phrase like “got milk?” translates to “are you lactating?”
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