Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Tools 52

Tools Feedback Analysis Survey 52

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Morten is an expert in user experience and user insights, and during the course of the webinar he will be showing us how valuable information can be gathered from customer conversations that can help teams other than just support.

Data 120

Data How To Feedback User Experience 120

Education Services Group

SEPTEMBER 23, 2022

Q: How do you navigate participation bias in customer feedback? . If your numbers are too small, and of course, you can look this up for yourself on Google, or if there’s somebody on your team who’s a bit of a numbers person, they can help you understand what that is. Q&A Recap. So, it could be a survey.

Customer Retention 52

Customer Retention Customers Survey Course 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. In this blog, we’re going to delve into the best employee feedback tools.

Tools 52

Tools Feedback Analysis Survey 52

SurveyGizmo

DECEMBER 13, 2019

Of course, with the advent of the internet, data became a hot commodity. Receive feedback, act on it, and share it throughout the organization. More often, companies collect feedback, compile it, and share the aggregated data. This is the foundation of operationalizing feedback. Do Something With Your Data.

Feedback 58

Feedback Net Promoter Score Effort Score NPS 58

Qualtrics

AUGUST 17, 2021

Student course evaluations: three words that often spark strong reactions from new and experienced faculty alike. In the hands of faculty, though, well-structured evaluations can build trust while improving course delivery and effectiveness. What are the benefits of student course evaluations? Here’s how. Students ignore them.

Course 26

Course Feedback Exercises Examples 26

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! And of course, the CRO is very sensitive to having power in the organization, so the best way to have the conversation with the CRO is to take it in little baby steps.

Roadmap 52

Roadmap Customer Success Feedback Report 52

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

Feedback 117

Feedback Roadmap ROI Case Study 117

SurveySensum

MAY 9, 2022

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. The top 7 ways to leverage positive customer feedback. And positive feedback helps you with exactly that.

Feedback 52

Feedback Case Study Effort Score Chief Customer Officer 52

TechSee

MARCH 28, 2023

A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? Couldn’t make the entire webinar? To watch the webinar, check it out on demand here. We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D).

Call Center 109

Call Center Chatbots Technology Self Service 109

Experience Investigators by 360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that. One store manager took a mural painting class!

Course 173

Course Video Training e-support 173

GetFeedback

JULY 19, 2019

They say that there’s very little these days that everyone agrees upon, but I—of course—do not agree with that sentiment either. Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. Check out the full webinar recording here. We all feel it.

ROI 309

ROI How To Touchpoint Hotels 309

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. At CX University, we’ve seen increasing customer engagement as we learn from customer feedback and make improvements to the customer/learner journey. Relevant content: Relevant content is crucial for promoting engagement and motivation.

Engagement 52

Engagement Gamification Course Case Study 52

Education Services Group

FEBRUARY 25, 2022

Our Vice President of Customer Success, Peter Armaly, stepped in as guest host for this month’s Customer Success Unlocked Webinar to lead the conversation on Nurturing Employee Success in Customer Success. Watch the recording of this webinar to catch up on the full conversation!

Customer Success 52

Customer Success Leadership Customers Customer Experience 52

GetFeedback

JULY 19, 2019

These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Will VoC feedback help you live up to your customer experience mission and brand promise? How will you act on your VoC feedback on an ongoing basis? Create your VoC feedback mosaic.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

Strategy 493

Strategy Touchpoint Metrics Customer Journeys 493

Experience Investigators by 360Connext

NOVEMBER 10, 2020

They’ve had to: Determine how to gather feedback from customers and employees in new ways, and how to respond to it accordingly. And of course, we have to continue to look to the future. It takes constant adaptation to gather the right feedback in the right way at the right moment. – Nancy Porte.

Customer Experience 190

Customer Experience Chief Customer Officer Communication Course 190

2020 Research

APRIL 11, 2022

In this GreenBook webinar with our CIO Isaac Rogers , he answers questions about how you can leverage digital qualitative research to address your study objectives efficiently and with high engagement from the right kind of respondents. PX starts during recruiting but lasts throughout the course of the research.

User Experience 59

User Experience Customer Experience Case Study Study 59

Experience Investigators by 360Connext

APRIL 21, 2020

As leaders, it’s easy to offer resources like a link to an online course and leave it at that. ” (Scott was nice enough to give me a quote because we’ve developed four courses together at LinkedIn Learning. You can check those Linkedin Learning courses out here.). Ask for feedback specifically.

Course 143

Course Training Feedback Connections 143

SurveyGizmo

JUNE 1, 2022

We hear about their Voice of the Customer (VoC) programs and work with them to ensure they can collect and then act and analyze the feedback data coming into their systems. In the course of this business, we hear some amazing stories. At Alchemer, we have been using webinars and blog posts to bring these CX success stories to you.

Tips 52

Tips Video Course Trends 52

ChurnZero

SEPTEMBER 29, 2023

This can also help you gather product feedback. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop. Collaborative efforts: Celebrate when customers collaborate with your team on case studies, joint webinars, or co-authored content.

Case Study 52

Case Study Course Knowledge Base Meeting 52

SurveyGizmo

MAY 26, 2021

Please provide your ideas and feedback using the survey at the end of the newsletter. . A new Forrester Consulting study finds the vast majority of Customer Experience (CX) and Voice of the Customer (VoC) programs fail to respond to customer feedback. Watch the Webinar. View other Alchemer webinars on BrightTALK.

Tips 52

Tips Course Survey Report 52

ClientSuccess

AUGUST 17, 2022

Of course, the more loyal customers are to you, your company, and your product, the longer they will stick around in a partnership. Here are some tips and tricks to get started: Ask for customer feedback. . Asking if customer loyalty or retention comes first is like asking the chicken or the egg question.

Loyalty 82

Loyalty eBook Customer Retention Customer relationships 82

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

SurveyGizmo

MARCH 18, 2021

Please provide your ideas and feedback using the survey at the end of the newsletter. . Susan McGovern, VP of Customer Value and Enablement, shares her thoughts in a recent interview and went more in depth in this webinar with SVP of Sales, Mary Beth Addison. . Watch the ACES Webinar View other Alchemer webinars on BrightTALK.

Customer Centricity 52

Customer Centricity Course Employee Engagement Survey 52

ClientSuccess

JANUARY 25, 2021

Who better than the people currently using your product to give feedback on new features? Conferences and Webinars. Vendors have been asking customers to speak for them at conferences or on webinars for decades, so this one isn’t new. Webinar: How We Became a Customer-Obsessed Company.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

Grade.us

DECEMBER 5, 2019

If you’re the proverbial cobbler with barefoot digital properties, you might want to check out this webinar. ” This is surprising, of course, because for many agency owners talking about price up front feels a little taboo. Now, agency owner, consultant, I’m talking to you. If they are, that’s okay.

Marketing 43

Marketing Management Case Study B2B 43

Confirmit

JUNE 4, 2020

Register to the webinar for your region. In this webinar, Confirmit’s Director of Product Marketing , Holly Carter will be joined by guest speaker, Raj Manocha , President of Methodify , to discuss: Ways the most successful brands blend new technology to collect more dynamic feedback. Register for the webinar today!

Course 52

Course Resources Feedback Brands 52

Centercode

APRIL 16, 2021

And of course, in sticking to the relentless pace of develop-test-validate-release-repeat, many teams fall into the “just ship it” mindset. So how do you generate the feedback you need to validate releases while maintaining agile speed and cadence? Delta Testing provides the golden eggs of feedback.

Feedback 90

Feedback Customers User Experience Engagement 90

AskNicely

MARCH 16, 2017

Gathering customer feedback in real-time enables a business to be faster and more agile in the way they grow and adapt. Unfortunately for many businesses, the very technology that makes the collection of customer feedback possible is also what makes it hard to act in real time. Beyond referrals.

NPS 150

NPS Survey Net Promoter Score Course 150

CX University

JULY 10, 2023

In partnership with UBA, CXU designed three eLearning role-based courses – Basic, Manager, and Leader levels. CXU is the only CX training organization supported by an institution of higher education, Moravian University, to offer online courses eligible for college credits.

Banking 52

Banking Competitive Advantage Customer Experience Professionals Course 52

ChurnZero

SEPTEMBER 8, 2022

With an LMS, training managers can create courses that specifically address the needs of CSMs in relation to their customers. What process improvements can be made in the way you address customer feedback? 65% of respondents said it’s common practice to share customer training data with the Customer Success organization.

Customer Success 98

Customer Success Training Customer Satisfaction Customer Retention 98

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Register now. Communities.

Roadmap 52

Roadmap Metrics Government Tips 52