ChurnZero

SEPTEMBER 14, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 94

Sales Customer Success Customers Exercises 94

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. Customer Service Training by ALISON.

Customer Service Training 139

Customer Service Training Course Training Customer Service 139

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Training 52

Training Sales Culture Management 52

Provide Support

SEPTEMBER 14, 2015

5 Tips to Making Great Sales Presentation in Live Chat. If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. You may even have a separate sales department if you are a larger business. Isn’t that handy and practical sales wise?

Sales 40

Sales Tips Tools Video 40

Experience Investigators by 360Connext

JANUARY 14, 2020

They must decide what learning path is meaningful for them, even before they learn anything from that course. I would challenge the teachers and content creators among us to consider emotion in their course descriptions, course content and follow-up communications for learners. Customers also make decisions based on emotions.

Course 244

Course Training Technology Brands 244

ChurnZero

JULY 22, 2021

By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. Your rules of engagement should be based on which team is genuinely the best fit in each scenario and has the greatest likelihood of gaining sales traction.

Examples 98

Examples Sales Customer Success Engagement 98

Helpware

AUGUST 8, 2023

Achieving this, of course, is multifaceted. It requires a brand to present itself as both approachable and of top-tier customer service. Unfortunately, however, many businesses tend to fixate on honing their sales department so much that their customer support falls to the wayside.

Course 89

Course Sales Customers Brands 89

TechSee

JUNE 16, 2022

Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Shep Hyken, Chief Amazement Officer at Shepard Presentations. Follow on LinkedIn. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ChurnZero

SEPTEMBER 16, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 52

Sales Customer Success Customers Exercises 52

InMoment XI

FEBRUARY 15, 2022

For employees, curbside and delivery have proven expensive to operate and don’t drive sales like in-store traffic does (especially if retail employees are working commission). During quarantine, retail stores often offered same-day home delivery, curbside pick up, and buy online, pick up in-store (BOPIS).

Retail 260

Retail Consumers Social Media eBook 260

NobelBiz

OCTOBER 26, 2020

Truth be told, in order to become a sales star, you probably need to look at it from both angles. This is why, if you ever wondered how to get better at sales calls, you should look both ways. This is true for both face-to-face and over-the-phone sales. Of course, there is no magical remedy for this problem.

Sales 52

Sales How To Contact Center Course 52

Lumoa

NOVEMBER 30, 2022

So, to sum it up, conversational AI seeks to deliver a more pleasant shopping experience by providing customers with relevant information at the most crucial sales cycle stages. Incorporate a digital sales agent. The most common feature of a conversational AI strategy is the use of a virtual sales agent. An FAQs section.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Beyond Philosophy

JANUARY 14, 2023

In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. For example, I like to make drawings with pen and paper during my sales presentations with a contact. In this episode we tell you and explain the psychology behind it.

Financial 97

Financial Sales Consulting Tips 97

Oracle

SEPTEMBER 10, 2019

Comparing B2B vs B2C online sales and marketing can at first seem merely like a difference in scale. Much more effort is spent on presenting for-sale items and services in an appealing manner, as well as in attracting traffic to an online storefront. B2C sales may be less focused on customer retention as B2B.

B2C 64

B2C B2B Sales Ecommerce 64

Helen Dewdney

DECEMBER 26, 2017

Have you received an unwanted present? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it? 1) Regift – we bloggers say first, of course!

Banking 45

Banking Groups Course Sales 45

NetBase

JULY 29, 2020

How can retailers make sales in a COVID market? By 2025, online luxury sales will increase 3x to $91B. By 2025, 20% of luxury sales will be done online. And luxury brands are stepping forward as well, of course. The post How Retailers Can Make Sales in a COVID Market appeared first on NetBase. We have some ideas.

Retail 52

Retail Sales Marketing Social Media 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

Of course, each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how, and the “what do I do about it?” And there’s a new CX Trends course available on LinkedIn Learning! This means communicating often and earnestly. Dive into dashboard details.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Helpware

AUGUST 8, 2023

Achieving this, of course, is multifaceted. It requires a brand to present itself as both approachable and of top-tier customer service. Unfortunately, however, many businesses tend to fixate on honing their sales department so much that their customer support falls to the wayside.

Course 52

Course Sales Customers Brands 52

Horizon CX

APRIL 3, 2023

It’s not like they are the only ones doing this—different options of course, but everyone uses the same boring message. And of course, there’s also the standard message; “this call may be recorded for training purposes.” Are these calls ever recorded and, if so, does anyone ever listen to them for the stated and intended purpose?

Contact Center 130

Contact Center Call Center Entertainment System 130

Hero Digital

JULY 9, 2019

Not only is the future is female, but we should be reminded that the present is also female. With a creative slide presentation utilizing soccer moves like the timing of movement, positioning, checking the runs, her point to take the space in work instead of the soccer field had a significant impact on the audience.

Exercises 40

Exercises Sports Leadership Knowledge Base 40

ENGAGE.cx

AUGUST 11, 2015

Brands should recognize the power of their physical and digital properties and their potential for integrated sales moments and combine that information with online content to create real, personalized and relevant experiences for customers. In Short, great customer experiences- i n the present. How can they do that?

Customer Experience 40

Customer Experience Social Media Touchpoint Consumers 40

Optimove

MARCH 26, 2024

Download Now Andrew Stewart, DAZN’s Senior CRM Manager , Technology, presented on the streaming giant’s evolutionary journey towards smart targeting. And, of course, if you want to start marketing with the customer – a great starting point is to request a demo.

Connections 64

Connections CRM Conference Touchpoint 64

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Get Dave’s rapid-fire takes on whether startups should track customer lifetime value, if time to value is actually worth monitoring, how to comp both sales and CS on expansion, and much more.

Customer Success 98

Customer Success Metrics Consulting Training 98

CSM Magazine

JUNE 8, 2020

Out of all the things that can decrease the number of sales a business makes, customer churn is the biggest issue many companies struggle with. Naturally, everyone wants to have low churn rates and high sales figures, but that’s hard to accomplish sometimes. Reducing churn by just 5% can increase profits by as much as 25-125%.

Sales 52

Sales Leadership Software Fashion 52

CSM Magazine

NOVEMBER 14, 2023

Do you have a plan for keeping the place clean and presenting a tidy space for your customers? Presentation What kind of business are you presenting to your clients? If the place is clean, then all of those factors are more likely to be present. A good presentation is one of the keys to great customer service.

Customer Service 52

Customer Service Poor Customer Service Customers Sales 52

CloudCherry

DECEMBER 12, 2017

Deborah Eastman , who has held leadership positions in various functions such as sales, marketing, and professional services, will help inform CloudCherry’s Go-To-Market strategy in the US, and help amplify their rapidly growing presence & competitive differentiation.

Chief Customer Officer 150

Chief Customer Officer Customer Experience NPS Customer Centricity 150

Lumoa

JUNE 14, 2023

And that, of course, is bad news for any business – big or small. A bad NPS score means you’ll have fewer loyal customers, which translates to fewer sales. Sales surged , and their stock prices skyrocketed. Impact of Negative NPS Score A negative NPS score means your business has more detractors than promoters.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

PeopleMetrics

JULY 27, 2016

Sales offers a good example of the power of perspectives. For companies with complex sales processes and big-ticket contracts, every interaction between a sales rep and a prospect can add up to—or negatively impact—the final outcome. The Trifecta Method: A Step Forward in Sales Forecasting Methods. Thanks for reading!

Customer Experience Management 48

Customer Experience Management Sales Customer Experience Management 48

NICE inContact

NOVEMBER 11, 2019

Of course not! Each generation has unique viewpoints, philosophies, and priorities as a result of the societal, technological, and economic environment present during their formative years. Thus, what motivates a 22-year-old agent to meet sales, FCR, or AHT goals is different from what motivates a 47 – year-old agent.

Tips 136

Tips Management Contact Center Course 136

AskNicely

JUNE 6, 2018

The result was an evening of awesome stories, connections new and old, and of course, customer love abound. We are pleased to present one of the evening’s most-loved stories (the first of many that we’ll share) from Farhad Ghafarzade, founder and owner of Green Drop Garage. So, we are sharing the love with you!

Net Promoter Score 150

Net Promoter Score Customer Centricity Video Course 150

Beyond Philosophy

JUNE 22, 2018

Of course, to be fair, many of us get a medium drink at the restaurants I mentioned because it’s part of the ‘value meal deal’ However, you still have the option to go large, and many of you do not because it is too extreme. To boost the sales of the premium service, you should introduce a “Super-Premium” service.

Customer Expectations 144

Customer Expectations Course Customers Sales 144

Joe Rawlinson

SEPTEMBER 10, 2020

To get yourself fully prepared for the rigors of launching a business based on your hobby, you could enroll in some e courses on starting a business. Understanding what it is going to take will determine if this is the right course of action and how you will handle obstacles encountered on the way.

How To 133

How To Social Media Course Financial 133

One Millimeter Mindset

JULY 9, 2020

Professionals involved in the post-sale care and feeding of newly-acquired customers. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. Client retention professionals course-correct clients. It’s about time.

Company 96

Company Sales Leadership Innovation 96

Zeisler Consulting

AUGUST 17, 2021

Now, of course, some are more circumspect than others, but there certainly seems to be a trend toward using things like revenues, sales, and market share as the driving reason for engaging in CX endeavors. Of course not. Then the topic can more naturally shift to those revenues and sales.

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Horizon CX

JULY 15, 2019

My initial response and emotional reaction to that question was that I had taken many online courses over the last several years and honestly could not recall learning much of anything as a result. The experiential nature of that class would have never made the case for D&I if that had been an online course.

Course 113

Course Training Entertainment Exercises 113

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 At the point of sale, product visuals drive conversions. Numbering about two billion, they carry strong influence, both in sociocultural and economic ways.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

C3Centricity

SEPTEMBER 14, 2020

A recent article on CNBC showed that many major chains in the USA had recorded triple-digit growth in online sales in the first half of this year. They concluded by saying that those retailers who had already invested on online sales would fare better than those forced into it by the pandemic. Am I being naive? Source: Brian Solis.

Retail 194

Retail Trends Apparel Transportation 194