Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed


How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

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The Edge That Will Help Sales Leaders Get Ahead

Integrity Solutions

The best sales leaders know that sales coaching is an investment of time that ultimately creates time on the back end. Firms that coach their salespeople effectively rack up 9% higher sales than the rest. Clearly effective sales coaching yields results.

Sales 87

Why Salespeople Fail to Reach Their Sales Goals

Integrity Solutions

Our research has shown that there are five factors that affect whether or not someone achieves their sales goals. It seems like that’s the perennial question for those who are responsible for sales training development and management. Sales reps have been through training.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. eGain’s virtual assistant to engage thousands of its own sales. reps and answer their questions on products, sales, and customer. How: Use AI to conduct a best-practice sales conversation with.

Cyber Monday Sale -50% Off!

Myra Golden

The Sale You’ve Been Waiting For Starts Now![CYBER Myra Golden Sales Event Uncategorized Black Friday Customer Service Training Cyber Monday Sale Myra Golden 50% Off Sale Online Customer Servie Training Course 50% OffCYBER WEEK].

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4 of the Best Local Marketing Courses for Professional Development

The best local marketing courses give you the training you need to stay ahead of the pack. Which course is best? It's the course that minimizes noise. Many courses offer something different. Most courses will flood you with useless information. Bonus Courses.

Your Sales Managers Are Too Busy to Read This

Integrity Solutions

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. It’s about sales coaching- and sales effectiveness. Sales managers have a stressful job. Sales Coaching Isn’t Necessarily What They Think It Is.

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Focus on Earning a Long-Term Relationship, Not Making the Sale

Customer Bliss

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Don’t make that sale. [

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5 Things You Most Likely Didn’t Know About Listening Effectively In Retail Sales

Myra Golden

Join me as I go over how important listening is in retail sales, and I share 5 things you most likely didn’t know about listening in retail sales. Take a look at the course introduction here. Customer Experience Design Retail Sales Effective Listening

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Sales Effectiveness Track: TOPO Sales Summit 2016


Every sales organizations is looking for the secret to improving their effectiveness and their revenue along with it. The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams.

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Car Sales Through Vending Machines!

Beyond Philosophy

Learn more about creating an excellent Customer Experience instead of driving your customers away – train with Beyond Philosophy’s suite of training courses – get 10% discount with promo code LASTCHANCE. The post Car Sales Through Vending Machines!

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5 Tips to Making a Great Sales Presentation in Live Chat

Provide Support

5 Tips to Making Great Sales Presentation in Live Chat. If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. You may even have a separate sales department if you are a larger business.

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How to Balance Intuition in Customer Experience Management and Sales


Sales offers a good example of the power of perspectives. For companies with complex sales processes and big-ticket contracts, every interaction between a sales rep and a prospect can add up to—or negatively impact—the final outcome.

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How Tracking Customer Analytics & Experience Can Help Increase Sales

ProProfs Chat

This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. Of course, individuals are unpredictable. This will lead to both reduced costs and increased sales. What is Customer Analytics?

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The Surprising Secret to Sales Growth

Beyond Philosophy

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. This of course doesn’t mean that you need to abandon loyalty efforts altogether.

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Active Listening and A Questioning Mindset: A Powerful Combination

Integrity Solutions

In fact, effective sales and service professionals differentiate themselves by the quality of their questions. How often do your sales or service professionals elicit that response?

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7 Essential Podcasts for Sales Reps


Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. For those wanting to improve their sales performance, finding a great sales podcast shouldn’t be a challenge. With such a wide range of sales podcasts available for free, narrowing down the options can be tricky.

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5 Actionable Strategies To Drive More Sales Using Net Promoter Score


When used properly, Net Promoter Score® can play a significant role in your prospecting and sales process, essentially doubling your growth efforts by focusing on both customer retention and prospects conversion. But how do you use NPS to drive more sales and revenue?

How Sales Teams Impact Customer Experience


For example, sales teams equipped with the proper tools—and, better yet, aligned with service teams—can positively impact CX in big ways. Let’s explore what the best companies are doing to include CX best practices into sales processes—and why it matters. It just isn’t a sales goal.

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Coaching for Better Sales Performance

Customer Interactions

Sales managers often dedicate a tremendous amount of time to tracking sales performance data and motivating their team. Of course, there’s nothing wrong with keeping score and providing encouragement. But these activities may not be as valuable as sales managers think they are

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Want More Sales? Give All Your Money Away!

Beyond Philosophy

This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. Sales soared in 2012. The post Want More Sales?

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Our Best of 2018- to Fuel Your Best 2019

Integrity Solutions

So here is a look back at just some of what we have seen and been told resonated most this year that could help you have your best 2019: Ethical sales cultures have always been central to everything we teach about selling.

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The Role of CX in a Sales Culture

Beyond Philosophy

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work.

Nailing the Customer Handoff Between Sales and Customer Success


Strategies for an Effective Partnership between Customer Success and Sales. The handoff of a new customer between Sales and Customer Success is a critical moment in the customer lifecycle. Casey Altieri, Lead Sales Executive, ChurnZero.

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How to Succeed in Sales


Well, not in sales. I have a few theories about why this happens but before I get into that, let me tell you a little bit about my own experience with sales. Me and sales. After this experience I thought that my path with sales won’t cross anytime in the future. Sales

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A Strong Why Will Fuel Your Salespeople’s How

Integrity Solutions

Of course, when you think about salespeople and their motivations, your mind might immediately go to one place: money. It will never take someone to the highest levels of sales success that they’re capable of reaching. How a Strong Purpose Fuels High Sales Achievement. And that’s the reality of sales: Rejection, uncertainty and disappointment are all part of the job. For Your Salespeople, Purpose and Success Are Directly Linked. Why do you do what you do?

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Coaching Your Salespeople off Plateaus

Integrity Solutions

It happens to nearly every sales manager at some point. Over the course of our lives, we all develop belief boundaries – defining for ourselves what we can and can’t do. That’s where great sales coaches come in.

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7 Unique Review Marketing Tactics To Boost Sales

Unless, of course, you use your reviews to get a foot in the door. Review Marketing Tactic 6: Use them in sales emails. It's easy to forget printed materials and face-to-face sales presentations still matter. We reference them in our sales presentations at the coolers. ".

How to Identify Your Customer Pipeline & Make Sales

Joe Rawlinson

Sales are hard to make for even many established companies, and for newer businesses or those with only a small profile in the market, they can be the difference between sink or swim. But before you can even make sales, you need to identify who exactly is interested in your product or service.

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Increase Sales through Ingenious Product Content – Here’s Your Guide


What your product pages offer in terms of content can mean the difference between a sale or a bounce, not to mention the SEO benefits. So here is your guide to crafting the product content that is going to generate increases in sales. Think product descriptions don’t matter?

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Four Steps to Insight-Driven Sales and Marketing in Lean Times


Of course, in this age of advanced customer connectivity, big data, and real-time decision-making, this is accepted wisdom. Direct marketing Sales Effectiveness Marketing Asia Global North America acquisition dataanalytics marketing retention salesstrategy

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The Power of Classroom Learning

Horizon CX

My initial response and emotional reaction to that question was that I had taken many online courses over the last several years and honestly could not recall learning much of anything as a result.

Course 130

Coaching for Better Sales Performance

Customer Interactions

Sales managers often dedicate a tremendous amount of time to tracking sales performance data and motivating their team. Of course, there’s nothing wrong with keeping score and providing encouragement. But these activities may not be as valuable as sales managers think they are

Sales 28

A Day in The Life of a Customer Service Manager at Online Estate Sale Company, EBTH


EBTH soon became an expansive online estate sale company. million in funding, the company auctions off over 80,000 unique items per month, and performs over 450 estate sales, reaching over 150 countries.

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Data reveals – how to drive sales win rate by more than 10%


Engagement in the first few weeks of a sale cycle is the most critical for winning. In the following weeks of the sales cycle the ratio may grow in some cases, stay more or less the same or even drop slightly. Sales leaders – hints.

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Case Study: Increase Your Sales by 47% by Doing This…

Beyond Philosophy

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. When you point it out after the fact, of course, the rational part of us thinks, “Well, that’s ridiculous. To learn more ways you can use the subconscious to evoke the positive emotions you want from your Customer Experience, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th.