Gainsight

MAY 4, 2023

In the new world, we focus on the scale a community brings to your customer journey, your Customer Success content, your plays, and courses. That reason will always be your content i.e. your articles, documentation, product roadmap updates, knowledge base, and professional discussions. Content is the most important thing.

Self Service 52

Self Service How To Effort Score B2C 52

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. The more challenging aspect of a digital transformation is modifying the processes and procedures that have been in place for many decades.

Contact Center 56

Contact Center Strategy Roadmap Consulting 56

Confirmit

MARCH 15, 2017

Charter: Learn how to document your core team members and their contributions, identify important matrixed resources, and define what key stakeholders’ roles are in driving customer strategy. Roadmap: Where do you want to be, and how do you get there? Voice of the Customer Webinars.

Strategy 40

Strategy Roadmap Fashion Course 40

Confirmit

MARCH 15, 2017

A CX strategy is a living, breathing document with three key elements: Aspiration: Aspiration includes an inspirational statement on what we want to deliver. Roadmap: Every successful program needs a detailed plan outlining where they are today, where they want to be down the road and exactly how they will get there.

Strategy 40

Strategy Roadmap Fashion ROI 40

C3Centricity

NOVEMBER 4, 2019

All our courses are personalised to meet your specific requirements; no off-the-shelf trainings are ever given. If you don't even have a written document clearly describing them, then use C3Centricity's 4W Template until you develop your own. It's fun, inspiring and a useful roadmap for your customer centric journey. .

Customer Centricity 149

Customer Centricity Brands Advertising Consumers 149

Customer Alignment

MARCH 2, 2018

Of course, if you are lucky you may be able to begin before Day 0 and get ahead of the plan. Try and keep this asset to key insights that you uncover and which best reflect a precis of the customer story and keep the detail for the supporting documentation. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

CSM Magazine

JULY 14, 2021

They have courses in a variety of fields and their educators come from companies like Google, LinkedIn, IBM, Mastercard, Netflix, Nike, and Dropbox. Create a roadmap. Also, if you don’t overload your roadmap, you’ll be able to learn more effectively from your experiences. Grade your progress. Review and repeat.

How To 52

How To Roadmap Exercises Communication 52

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. If you’ve already developed a resourced roadmap, you’re well on your way. Want to watch your numbers climb?

ROI 61

ROI B2B Roadmap Metrics 61

Lithium

JUNE 11, 2019

Please see below for the full course descriptions and other important details. Description: This course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Accessing Help and Documentation. Studio features for Community Managers. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Please see below for the full course descriptions and other important details. Description: This course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Accessing Help and Documentation. Studio features for Community Managers. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Please see below for the full course descriptions and other important details. Description: This course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Accessing Help and Documentation. Studio features for Community Managers. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Wired and Dangerous

MAY 8, 2021

The commitment letter is incorporated into the invitation to supply documentation and forms a compulsory part of a suppliers submission. A manpower supply agreement is a legal document signed between an organisation and a contractor in order to supply temporary manpower. Examples Singular subject: Emilys dog always barks for biscuits.

Government 91

Government Insurance Policies Training 91

ClearAction

NOVEMBER 26, 2017

and led to the development of the course I now teach for UC Extension and my own company. Marketing Operations = documented, shared knowledge. An operational roadmap for effectiveness. Rationalized change roadmap. Large orgs combining = disparate systems + information silos + competing cultures. Scalable marketing.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

SurveySparrow

FEBRUARY 9, 2024

Don’t forget to get your customer experience roadmap on point from the first stage to the last. Provide Exceptional Aftersale Support This can come in the form of user manuals, documentation, installation guides, and Q&A in popular online forums or communities. How many clicks does it take for a customer to make a purchase?

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

BirdEye

APRIL 3, 2023

A business plan is a document that outlines the goals and objectives of a business, as well as the methods used to achieve them. Depending on the length and scope of the business plan, the document may expand and elaborate on the details of these key elements. It could be over the course of a quarter or a year.

Examples 52

Examples How To Financial Analysis 52

C3Centricity

AUGUST 20, 2017

However, it is now well documented that it is easier to increase sales amongst your current customers than it is to go out and attract news customers to buy. And the more you meet and understand your customers, the more likely you are to beat the competition – as long as you put your learnings into action of course!

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

C3Centricity

SEPTEMBER 10, 2017

Microsoft Project , Zoho Projects , GanttProject , Asana) “Horses for courses” is what is important. Documentation. As with planning, documentation during and especially after the project is completed will align everyone behind it. Of course they are by necessity pretty general in nature.

Roadmap 120

Roadmap Course Groups System 120

Customer Bliss

AUGUST 11, 2016

We have documented research everywhere that customer experience is more valuable than the perceived financial number attached to your brand , but many schools are still teaching power branding and old-school sales funnels. Eliminate the customer obstacle course. Simplify the roadmap for customers. So, what are the ten ideas?

Policies 100

Policies Customers Roadmap Sales 100

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! This can include customer support, tutorials, webinars, and documentation. Goal Listing: Facilitate the documentation of company and team goals, ensuring clarity for direct reports on their objectives. In fact, companies with engaged employees outperform those without by 202%.

Tools 52

Tools Feedback Analysis Survey 52

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. Sharing documents amongst the team. Once the document is complete, you can share it with the entire team to review and it is always there for future reference. It’s the primary way you connect with customers, your colleagues, and your team (apart from Slack of course!).

Tools 120

Tools Self Service Communication Training 120

Gainsight

OCTOBER 23, 2019

I kept a running list in a document, ready for us to evaluate what we would use for our team. No one can argue with the role CS plays with renewal and upsell alongside the sales team —managed in your CRM, of course. Some examples include: Product tools like analytics, roadmapping, and feature-tracking.

Software 60

Software Customer Success Tools Customer Centricity 60

SmartKarrot

MAY 16, 2022

Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary. Act as the customer’s voice with internal teams to inform the market insights and strategic roadmaps. Be measured on the retention and growth of the business at your clients.

Customer Success 19

Customer Success Roadmap Metrics Measurement 19

Gainsight

FEBRUARY 2, 2024

In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs. What Is Customer Training? These are just the tools, however.

Training 52

Training Course Consulting Software 52

Circular Edge

AUGUST 30, 2018

One important “do” Ada shared was to appoint two project leads – one to manage technical needs , such as retrofits, conversions and integrations and one to manage testing, documentation and training. Migrating Away from I-Series, Upgrading from 8.12 This included an overview of their 9.2 CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

One important “do” Ada shared was to appoint two project leads – one to manage technical needs , such as retrofits, conversions and integrations and one to manage testing, documentation and training. Migrating Away from I-Series, Upgrading from 8.12 This included an overview of their 9.2 CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Gainsight

JUNE 11, 2021

There should be explicit knowledge: data, information, documents, records, and files. Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. Start the kick-off asking the customer to commit resources and time.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Amity

JULY 10, 2017

They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. Don’t be scared to uncover problems, because they’ll arise eventually when you won’t be able to course-correct as effectively.

Metrics 63

Metrics Self Service Roadmap ROI 63

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. How satisfied are you with our product documentation? Again, following up with open-ended questions will give additional insights to be implemented in the development process.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

SurveySparrow

DECEMBER 10, 2020

That’s why 5G has become a vital part of the digital transformation roadmap. Businesses from every industry are going digital for leveraging the advantages of fast customer service, cost-effectiveness, and of course, data-driven business. It is expected that by 2024 there will be 1.9 billion 5G subscriptions worldwide.

Chatbots 52

Chatbots Social Media Survey System 52

SmartKarrot

DECEMBER 28, 2020

Influencing the product and marketing roadmap based on insights gained by being the primary customer advocate. Prepare documents for the Sales Team on performance and new products to support wider growth and development. Process Improvement (attend awareness/courses, participate in improvement projects as subject matter experts).

Customer Success 10

Customer Success Roadmap Leadership Knowledge Base 10

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. This buzz, of course, is driven by a groundswell of consumer digital adoption and, by extension, disruption, during the pandemic. Targets, then, become the documented, tangible steps that must be achieved to progress away from the baseline.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Grade.us

SEPTEMBER 10, 2019

There are, of course, categories the client might not have even mentioned. We recommend every agency establish a clear set of guidelines for every phase of service, like a roadmap for where the project is headed. Existing brand standards (including licensing documentation or legal disclaimers).

Management 24

Management Marketing How To Social Media 24

ChurnZero

FEBRUARY 29, 2024

With the click of a button, I can summarize the meeting, put it in a Google document, and share it with my other colleagues. It’s critical to be able to mine the product feedback they hear, because their feature requests may very well be there on your roadmap, ready for your Success team to start talking about it.

Customer Success 52

Customer Success How To Culture Leadership 52

inSided

OCTOBER 1, 2022

According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place. That includes your product release documentation, your LMS system, your support case portal, and your status page—all in one place. That’s a CQL.

Case Study 52

Case Study Effort Score Customer Journeys Study 52

Ecrion

FEBRUARY 24, 2021

Every organization needs a roadmap to guide them toward their goals, and a Strategic Communications Plan is the roadmap of a company’s communications efforts. Your message will be sent out in different ways over the course of a week or a month, maybe longer. What Is a Strategic. Communications Plan? . How long will this last?

Communication 52

Communication Customer Journeys Roadmap Omni-Channel 52

Kustomer

APRIL 28, 2022

So if you just take journey mapping 101, you can learn in the courses and people teach it in business today, you get a beautiful design thing with a lot of insights that you could or could not use. So you already have some roadmap or some priorities, some PI planning or a roadmap there. Jochem van der Veer: (06:33).

Customer Journeys 97

Customer Journeys Management Roadmap Groups 97

PeopleMetrics

JANUARY 25, 2018

These systems monitor who has access your documents and data, as well as all edits to your information and documents. Moreover, if the client runs systems like Rizepoint, they can expedite the engagement because all of the documentation around process and data are already housed within this platform.

Self Service 79

Self Service Government How To System 79