Amity

APRIL 16, 2018

Deciding how much of your product roadmap - if any - to show your customers can be an area of uncertainty. Your product roadmap is your company’s high-level and strategic goals documented, along with an execution strategy that communicates how you plan on getting there. Be Transparent. Finally, manage expectations.

Roadmap 69

Roadmap Feedback Customers Course 69

InMoment XI

APRIL 26, 2022

Of course, an organization stating diversity and inclusion goals is a good start, but how can brands like yours translate such goals into tangible Experience Improvement (XI) strategies and tactics for their customers and employees?

Customer Experience 493

Customer Experience Employee Experience Social Media Roadmap 493

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. We learnt that there are multiple approaches to achieving success and that the true differentiators between leading and lagging companies are culture, capability, and execution.

NPS 260

NPS Customer Centricity Automotive Tips 260

Experience Investigators by 360Connext

AUGUST 22, 2023

If you’re unsure if the course is right for you—or if you’re looking for quick CX tips to improve your approach—let’s explore some of what you’ll learn. In the course, I share examples of what your mission statement can look like. Keep this mission front-and-center in everything you do and revisit it during company meetings.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

InMoment XI

JULY 13, 2022

Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. Feed this data back into your product roadmap and to your sales team. That leaves you with: 40 – 30 = 10.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

Horizon CX

APRIL 1, 2024

HorizonCX offers a hands-on experiential training and certification course in the fundamentals of CX. This assessment provides valuable insights into current CX capabilities, identifies areas for improvement, and helps chart a roadmap for advancement.

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

Wootric

AUGUST 10, 2018

Of course, interviewing individuals doesn’t scale. And vice versa, of course. Of course, what sorts of affinity groups I use and what sorts of research I do initially varies wildly depending on what I want to learn and which parts of the experience I need to improve. What might make reaching your goals easier? the hurdles.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Academy | Early Access Launch: You asked, and we listened.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Gainsight

APRIL 9, 2024

The feedback received within the community can help the Product team improve the roadmap to better align with customer needs. And of course, this takes a lot of time off the Support team’s shoulders so they can handle more complex technical issues. Building a community of belonging is a winning strategy for everyone involved.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

Vonage

MARCH 26, 2018

When it comes time to plan the product roadmap, roll out new services, or make changes to pricing, support is often the last to know. And of course, it’s important to give team members a channel to voice their opinions without judgment. No one is as motivated or equipped to solve customers’ problems.

Roadmap 163

Roadmap eBook Course Policies 163

Kustomer

MARCH 30, 2021

Kustomer University will house courses on platform navigation, configuration, and best practices. Experienced admins will enjoy our advanced courses and certifications launching later this year. Experienced admins will enjoy our advanced courses and certifications launching later this year.

Training 98

Training Roadmap CRM Course 98

Amity

FEBRUARY 23, 2016

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Clear Roadmap/Expectations/Next Steps. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control.

Course 63

Course Policies Entertainment Loyalty 63

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum. This self-paced course is for anyone who wants to learn the best way to lead customer experience for strategic impact. This customer experience course is an actionable overview for making CX a team sport company-wide.

Sports 71

Sports Customer Experience Handbook Case Study 71

Storyminers

AUGUST 28, 2017

Harmonizing the many timelines that drive healthcare is the biggest challenge (For example: buildings and platforms are considered in 5-10 year horizons, regulatory changes happen yearly, roadmaps are continuously updated but most projects are ‘behind’ in healthcare.) Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

Gainsight

MAY 24, 2022

Smarter Product Roadmaps, Shorter Timelines. Of course it makes sense to create an immersive experience for attendees on the device they’re using the entire time. Armed with comprehensive behavioral data, Product teams can create an informed, strategic product roadmap. In short, data validates what your customers want. .

Innovation 105

Innovation Roadmap Analytics Meeting 105

CSM Magazine

SEPTEMBER 18, 2023

The air was thick with anticipation as attendees gathered to discuss the Genesys Cloud roadmap – understanding new features, functionalities, and how these can revolutionise the contact centre environment. But, of course, no event is complete without open dialogue, and the day rounded off with a roundtable discussion.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

Customer Bliss

OCTOBER 17, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Three critical skills to your roadmap as a CX leader. In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis.

Industry 135

Industry Chief Customer Officer Roadmap How To 135

SmartKarrot

AUGUST 18, 2021

This is why a SaaS product roadmap is essential for the strategic development and success of a business. Before we delve into the actual creation process of a product roadmap, let us first take a look at what a product roadmap really is and why it is THE most important part of a SaaS company. What Is a SaaS Product Roadmap.

Roadmap 10

Roadmap How To Effort Score Strategy 10

CX University

JULY 11, 2023

Networking opportunities: The programs offered by CXU give you access to a community of like-minded professionals, such as in our 90 Days Roadmap to CCXP and Applied Customer Journey Mapping programs.

Customer Journeys 40

Customer Journeys Customer Experience Roadmap Customer Experience Professionals 40

NICE inContact

AUGUST 21, 2018

And, of course, listening to what our customers tell us is most important to them. one of the reasons I’m here is to learn more about the automation and the AI roadmap…”. – How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. Jay Baucom, Alphanumeric Systems.

Interaction 121

Interaction Entertainment Roadmap Conference 121

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. There is never going to be an ideal time to undertake a contact center digital transformation, so DMG recommends that you start now, during the pandemic.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

SmartKarrot

AUGUST 10, 2021

However, the same does not hold true for creating a SaaS product roadmap. Designing a roadmap for your product is not that straight and needs creative thinking, visualization, and planning that is subjective in nature. Let us now look at the top 10 reasons why SaaS product roadmaps fail and how to affix them right.

Roadmap 10

Roadmap How To Meeting Sales 10

Customer Bliss

JANUARY 29, 2015

You have brought in customers to validate and course-correct our findings. You have created a roadmap that is being actively communicated as you progress. Critical Checkpoint: Before you go any further, make a simple roadmap of the different parts of your customer experience journey. Know Where You Are In the Process.

Customer Experience 100

Customer Experience Roadmap How To Metrics 100

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Gainsight

MARCH 21, 2022

If you see users are getting to a new feature and veering off course, you may decide to drop in a guide, checklist, or dialogue to get them over the hump. Use analytics to craft a masterful product roadmap. In-depth user analytics can hand you the materials to build a strong product roadmap that fast-tracks product growth.

Analytics 52

Analytics Roadmap How To Analysis 52

Wootric CX Blog

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Next, turn those product goals into your product roadmap.

Guidelines 128

Guidelines Roadmap Net Promoter Score Exercises 128

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. You also have to chart a course that satisfies users, stakeholders, teammates, and the entire company.

Data 52

Data Roadmap How To Tips 52

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

Incorporate customer feedback data and quotes into project plans and product roadmaps. Of course, when we usually think of The Four C’s , we’re talking about diamonds: Cut, Color, Clarity and Carat weight. Provide incentives to those employees who develop customer-centric ideas. How Does Your Organization Score?

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

ChurnZero

APRIL 22, 2022

There’s the ChurnZero Academy—free to all customers—with its courses for users, developers and admins, bite-sized tips and tactics, guides and best practices. So, we help you with every aspect of being a CS professional, from using our platform to increasing your influence and impact within your company.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

PeopleMetrics

JANUARY 24, 2022

Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. There’s a lot more on the roadmap, more to come soon. Customer Satisfaction Software: Crash Course & Top Features. I am confident that together, these three solutions will help you get there.

Trends 90

Trends Self Service B2B Roadmap 90

Customer Bliss

MARCH 16, 2018

Don’t put changing the course of human nature on the back of the CCO. The CCO will have enough to handle in working with you to change the course of how the company thinks about customers. Everyone needs to stay the course; CEOs must set realistic expectations that this is at least a three to five year path.

Leadership 111

Leadership Engagement Chief Customer Officer Course 111

C3Centricity

MAY 11, 2020

For more on project management I suggest reading the post “Getting to Yes: A 7-step Roadmap to Successful Project Management.” It should have a timeline to identify milestones, of course. It’s easier to course-correct when you are moving than when you’re standing still.

Strategy 194

Strategy Customer Centricity Chief Customer Officer CRM 194

SurveySensum

MARCH 28, 2024

Creating a roadmap of your deadlines, setting realistic goals, and breaking them down into manageable tasks can make a world of difference. A well-tuned schedule and to-do list are your roadmaps to navigating the busy life of a student with confidence and control. Consider these when charting your priority course.

Strategy 52

Strategy Study Roadmap Exercises 52

SurveyGizmo

JUNE 9, 2020

This four-course training program provides expert guidance on how to ask the right questions to deliver the results you need. This training, along with 27 more courses, are free to our paid and trial subscribers. Can China offer a roadmap for consumer spending in the US? Learn More. To read more from IDC, click here.

Case Study 80

Case Study Roadmap Course Survey 80

UJET

JANUARY 22, 2020

Our 2020 product roadmap is exciting and I cannot wait to begin sharing some of these new and amazing features with everyone. What excites you the most (Other than being a part of UJET of course) about moving back to the San Francisco Bay Area? What are you hoping to achieve in 2020? The weather!

Culture 112

Culture Roadmap Banking Travel 112

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40