CSM Magazine

FEBRUARY 18, 2022

A process server makes sure that the subject receives the legal documents in a timely manner, and you get done with the court proceedings in the most hassle-free way. Of course, you want to stay updated with the progress of your process server’s service. Read on to learn! Assess Process Servers Communication Methods.

How To 52

How To Communication Course Examples 52

Kerry Bodine

JUNE 3, 2021

If you’re looking to level up your customer experience skills, you need to check out my online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. You won’t find any highfalutin language or academic explanations in my course. You’ll access the course through a secure, easy-to-use website.

Course 177

Course Video ROI Customers 177

Optimove

NOVEMBER 23, 2023

Courses & Certifications Beginners and advanced courses, to elevate your Optimove expertise to new heights! Here’s to your road to becoming an Optimove expert!

Knowledge Base 52

Knowledge Base Video Course Resources 52

InMoment XI

NOVEMBER 11, 2021

They fuel your data and, of course, quantify shifts in the trends most important to your experience initiative. Click here to read a full-length point of view document on the subject, where I discuss how to modernize your market research program for the Experience Improvement age. Numbers Scorecard Reporting Living in the Past.

Marketing 260

Marketing Trends Report Brands 260

InMoment XI

NOVEMBER 11, 2021

They fuel your data and, of course, quantify shifts in the trends most important to your experience initiative. Click here to read a full-length point of view document on the subject, where I discuss how to modernize your market research program for the Experience Improvement age. Numbers Scorecard Reporting Living in the Past.

Marketing 260

Marketing Trends Report Brands 260

Education Services Group

MARCH 30, 2022

Special tutorials and technologies like in-app engagement software can lessen the friction customers feel when they’re learning a new tool by putting them in control of their learning curve (with some friendly nudging from you, of course). Moments of truth: When the chips are down, show them what you’re made of.

Customer Journeys 52

Customer Journeys Customer relationships Touchpoint e-support 52

Experience Investigators by 360Connext

JULY 6, 2021

A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. That depends on your organization, of course, but there are a few key players to include. The charter, however, is not a magical document. A Customer Experience Charter can answer that question.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Puppies. The company's Contract of Carriage (a 30-page document almost no passenger, including myself, has read in detail) only says is that the airline will try to provide transportation if they cancel a flight "to the extent reasonably possible." But Hypothetically Speaking. Peter Leppik.

Course 48

Course Airlines Exercises Transportation 48

AWS Machine Learning

FEBRUARY 14, 2023

It indexes the documents stored in a wide range of repositories and finds the most relevant document based on the keywords or natural language questions the user has searched for. Additional refinement is needed to find the documents specific to that user or user group as the top search result.

Chatbots 85

Chatbots How To Course Groups 85

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Kill Puppies. The company's Contract of Carriage (a 30-page document almost no passenger, including myself, has read in detail) only says is that the airline will try to provide transportation if they cancel a flight "to the extent reasonably possible." But Hypothetically Speaking. Peter Leppik.

Course 48

Course Airlines Exercises Transportation 48

Totango

APRIL 4, 2024

Katie Yagodnik, Director of Customer Success Operations and Digital Programs, Totango From the sales side, Charlie talked about implementing systems to document the sales cycle thoroughly. We’ve set up systems to document what we said we were going to accomplish with the customer in the sales cycle.

Sales 89

Sales Customer Success Customers Communication 89

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

If you’re not collecting any feedback, of course, that’s a good place to start. This document becomes an effective tool to keep everyone aligned around the CX Mission and CX Success Statement. But collecting is not enough. Being customer-centric means having a solid plan of learning and acting on that feedback.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

AWS Machine Learning

JULY 19, 2023

Large language models (LLMs) can be used to analyze complex documents and provide summaries and answers to questions. Once you have a solid LLM, you’ll want to expose that LLM to business users to process new documents, which could be hundreds of pages long. That normally precludes the ability to summarize longer documents.

Data 67

Data Financial Conference Interaction 67

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.

Self Service 106

Self Service Contact Center Multi-Channel Knowledge Base 106

Strativity

FEBRUARY 14, 2018

Touchpoint Dashboard completely transforms customer journey mapping to Journey Management – from static wall posters to dynamic documents with action planning”. The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Strativity.

Customer Journeys 40

Customer Journeys Course Touchpoint Customer Centricity 40

AWS Machine Learning

JUNE 15, 2023

First, we put the source documents, reference documents, and parallel data training set in an S3 bucket. The source_data folder contains the source documents before the translation; the generated documents after the batch translation are put in the output folder.

Policies 79

Policies Training Data Examples 79

CX Accelerator

DECEMBER 10, 2019

This may have been because I had trouble saying no, but equally responsible was the fact that I never had sat down and documented my priorities. Where I landed was the vision board; a place where I could document my affirmations, look at my mantras, and have a constant reminder of what was most important to me that year.

Course 182

Course Exercises Travel Measurement 182

CX Accelerator

DECEMBER 10, 2019

This may have been because I had trouble saying no, but equally responsible was the fact that I never had sat down and documented my priorities. Where I landed was the vision board; a place where I could document my affirmations, look at my mantras, and have a constant reminder of what was most important to me that year.

Course 182

Course Exercises Travel Measurement 182

Gainsight

NOVEMBER 2, 2023

While working with a designer to concept, outline, design, and launch a net-new course is great (and something you’ll certainly work toward), it’s not necessary to get your customer academy started. And the best part is that you can version most of these into multiple assets, giving you enough meat to create a complete course.

Course 52

Course eBook Video Conference 52

Kayako

FEBRUARY 28, 2018

Consider the three below as entry points as you get more detail in creating a training program that works: Set up documentation. Set up documentation. As a customer support professional, it’s impossible to overstate the importance of good documentation. Your internal documentation should never go stale.

Training 213

Training Culture Customer Service Training Customers 213

Experience Investigators by 360Connext

JANUARY 2, 2020

Document great ideas for the future. I’m weirdly excited about this year. 2020 – a year of vision ! See what I did there?). This time of year is all about the BIG plans. We’re going to eat healthier, get better sleep and drink more water, right? I have total faith in you. This is YOUR year. Commit to finding ways to connect.

Customer Journeys 225

Customer Journeys Contact Center Innovation Culture 225

Gainsight

MARCH 4, 2024

Remember to start by documenting the baseline metric and measure the changes upon implementing your training program. Ease of course access and navigation Satisfaction with the topics covered Relevancy and practicality of the content Skills development and behavioral changes 3. Are more people taking some courses and not taking others?

ROI 52

ROI Training How To Course 52

AWS Machine Learning

MAY 9, 2023

An estimated 80% of data within organizations is considered to be unstructured or “dark” data that is locked inside text, emails, PDFs, and scanned documents. For our solution, we process a small sample of documents through Amazon Textract and load that extracted data as appropriate FHIR resources in Amazon HealthLake.

Healthcare 73

Healthcare Data Resources Analysis 73

Dapresy

FEBRUARY 5, 2020

Some of the larger topics for which I am responsible include Documentation, Dapresy University, and Support. Proud is a big word, but moving the documentation module to a knowledge base was a big thing. Delivering in ‘real-time’, depending of course on the definition of ‘real-time’!

Knowledge Base 84

Knowledge Base Course Innovation Report 84

CSM Magazine

JANUARY 19, 2023

Develop Onboarding Documents & Procedures Onboarding documents provide clear guidance for every stage of your onboarding process. Furthermore, creating detailed onboarding documents ensures that new candidates are aware of what’s expected of them. Udemy allows you to upload documents or videos on training.

Communication 52

Communication Software Training Course 52

AWS Machine Learning

MARCH 29, 2023

The findings and recommendations of the evaluation reports inform UNDP management, donor, and program staff to better design future interventions, take course-correction measures in their current programs, and make funding and policy decisions at every level. Amazon Textract is used to extract data from PDF documents.

Report 73

Report Data Guidelines Training 73

Customer Bliss

OCTOBER 27, 2016

This varies by company, of course, but let me give you a couple of examples: “All documents must reside in X-place before they can be weighed in on:” It’s good to have a central repository and version control, of course. Managers around a company respond to one-off documents on email all day.

Chief Customer Officer 100

Chief Customer Officer Course Company Management 100

Steve DiGioia

APRIL 19, 2021

Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time. The post, Learn to Apologize to Customers Like You Mean It , originally appeared on Leslie’s eWrite site and is republished here with permission. Follow Leslie on Twitter @LeslieO.

Customers 304

Customers System Communication Tips 304

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. Poor technical documentation.

Chatbots 140

Chatbots Knowledge Base eBook Resources 140

CX Journey

JANUARY 16, 2019

There's a website for the exam with a lot of details and resources; it now also includes a document that lists books, whitepapers, websites, etc. To study for the exam, check out the resources listed on the site, including training providers who offer courses that teach exam content. And, of course, I'm a CCXP.

Chief Customer Officer 99

Chief Customer Officer Loyalty Programs Course Customer Experience Professionals 99

UJET

NOVEMBER 16, 2020

This can be extremely difficult, as many of them are not properly or fully documented, but instead are just things that agents or other employees do simply because “it’s always been done this way.” The more challenging aspect of a digital transformation is modifying the processes and procedures that have been in place for many decades.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

Help Scout

JUNE 8, 2021

The rules may be simple — for example “if the customer searched for ‘refund,’ show them this help document” — or much more complex. Your customer base and market space will vary, of course, but consumers are consistently wary of poor experiences from chatbots. Are not popular with customers. Can go really, terribly wrong.

Chatbots 144

Chatbots Self Service Knowledge Base Tools 144

ChurnZero

JANUARY 10, 2023

Of course, if you’re happy with what you see, or you prefer to edit your content in an email template or a Word document, just copy and paste it wherever it needs to go. For example, you can to tell CS AI to make the content shorter, or more detailed, or friendlier, or more formal, or even to provide a translation.

Customer Success 98

Customer Success Customers Course Strategy 98

Uniphore

JULY 21, 2021

Semantic analytics can be used to examine documents with a higher level of intelligence than a pure keyword search. Of course, you’ll need to access multiple insights to make this kind of customer experience possible. Some key capabilities to look into including are semantic analytics and natural language processing.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

Ecrion

JUNE 2, 2020

Our CCM platform provides an improved customer journey automation which of course leads to better customer engagement, and more referrals, retention, and upsells” stated Florin Vasilian, president and CEO of Ecrion. Layering AI technology into the customer journey, making it even more individualized for business’s customers.

Customer Experience 105

Customer Experience CEM Return on Investment Insurance 105

Gainsight

SEPTEMBER 26, 2023

What Digital Customer Education Is NOT Digital customer education is NOT delivering training via help desks, support articles, and how-to documents that focus on “how” to use a product. For example, you can automate an email to go to every new customer with links to relevant courses that can get them up and running quickly.

Customer Success 52

Customer Success How To Self Service Course 52

Dapresy

FEBRUARY 5, 2020

Some of the larger topics for which I am responsible include Documentation, Dapresy University, and Support. Proud is a big word, but moving the documentation module to a knowledge base was a big thing. Delivering in ‘real-time’, depending of course on the definition of ‘real-time’!

Knowledge Base 52

Knowledge Base Course Innovation Report 52