Amity

JULY 10, 2017

They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. Don’t be scared to uncover problems, because they’ll arise eventually when you won’t be able to course-correct as effectively.

Metrics 63

Metrics Self Service Roadmap ROI 63

Gainsight

JUNE 11, 2021

There should be explicit knowledge: data, information, documents, records, and files. Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. Start the kick-off asking the customer to commit resources and time.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

FEBRUARY 2, 2024

In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs. What Is Customer Training? These are just the tools, however.

Training 52

Training Course Consulting Software 52

ChurnZero

FEBRUARY 29, 2024

And remember too that if you’re managing up, leaders love to see how it’s going to impact ROI, so you’ll need to put some numbers behind it. With the click of a button, I can summarize the meeting, put it in a Google document, and share it with my other colleagues. These summarization features are key right now.

Customer Success 52

Customer Success How To Culture Leadership 52

inSided

OCTOBER 1, 2022

According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place. That includes your product release documentation, your LMS system, your support case portal, and your status page—all in one place. That’s a CQL.

Case Study 52

Case Study Effort Score Customer Journeys Study 52

Retently

AUGUST 26, 2019

Of course, keeping track of social media mentions on all relevant platforms isn’t really possible. There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. But that’s not enough.

Feedback 94

Feedback Social Media Effort Score Net Promoter Score 94

SurveySparrow

MARCH 14, 2023

10 Essential Product Manager Competencies You Need to Thrive Product features Roadmap Product analytics User experience Product solving skills User onboarding Prioritization Research Communication Organization #1. The product roadmap helps in the development and release of your product. Product beta testing data from SurveySparrow #3.

Management 10

Management Roadmap Communication Resources 10

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pointillist

MAY 23, 2018

This often leads to misleading results, as customers may rate an individual interaction highly yet be unhappy over the course of an entire journey. But in reality, what they are really doing is documenting internal processes and calling it a customer journey map. How to Maximize Your Journey Analytics ROI.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

West Monroe

JUNE 20, 2022

referral management, patient intake, service documentation). Investment in formal data strategy including operating model, process definition, implementation platforms, and roadmaps. This means that each practice location is managing its own siloed datasets and processes (e.g., Building for scale and flexibility. Key trends.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

referral management, patient intake, service documentation). Meanwhile, Nuance has also made advances in conversational AI and speech recognition, allowing them to transcribe a physician’s voice and develop a framework that can be imported as EMR— a time savings of 45% when it comes to physician documentation.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

referral management, patient intake, service documentation). Investment in formal data strategy including operating model, process definition, implementation platforms, and roadmaps. This means that each practice location is managing its own siloed datasets and processes (e.g., Building for scale and flexibility. Key trends.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40